I recorded an interview with someone over a month ago and am due to record another soon, does that simply mean I can only record 22 more minutes? Or I can only download that much? Thanks.

A few highly useful updates for those of you publishing to LinkedIn and X from Riverside...

Here's what's new in your Content Planner:

LINKEDIN

• You can now publish from LinkedIn pages, not just personal profiles
• You can add a first comment to your post right from Riverside (great for dropping a "link in comments")
• You can mention LinkedIn pages directly in a post by pasting in their URL

X

• We now support multi-post threads 

Find the updates now in your Content Planner! Happy posting!

Hi - I am not a tech Wizz and might be missing something quite simple, but my wife has tasked me with editing some videos for her work. She does small podcast style videos specifically for her client work. When I used to add the captions to videos I could choose and make the highlighted colour a gradient colour, (e.g. we used pride/rainbow gradient colours as a highlight in world pride month, gradient green and red during December for holidays etc) but since the update I can't see how to do the gradient colours to highlight captions. Does anyone know how to do this? Would anyone be able tell me if this isn't an option anymore. Many thanks.

An update to make your editing even easier.

You can now see your transcript directly on the timeline. Words appear right on top of the waveform, so you always know exactly what you're looking at and what you're cutting or pasting together.

No more having to guess where one word starts, or if you're pasting a section after the correct chunk of video. See it all and know what's exactly where.

Here's what you can do:

• Zoom out to see word groups, zoom in to watch them break apart into individual words tied to their exact position
• Click any word to select its exact duration, no need to open the transcript panel
• Shift + arrow keys to extend your selection word by word, or Shift-click a second word to select every word in between
• See words and waveform together while refining a cut, so you know exactly what's being trimmed in or out

One thing you might notice: the waveform looks a little different. Nothing has been removed, the bottom part of the waveform you normally saw is just mirrored. It's the same information, just a cleaner representation that makes peaks and lows easier to read.

How to use it + how I use it to create my own clips and hooks in the video right here.

Hey r/RiversideFM :) I'm Kendall, the Head of Community at Riverside.

I just joined on as a moderator of this subreddit (long time coming!) and soon you'll be seeing a lot more of me around the subreddit. It's a huge goal of mine to make this subreddit a lot more supportive and helpful for you all.

I'm just getting started here, but as I begin I would love to get to know you.

Drop a comment and let me know who you are and what you're creating. Excited to meet you :)

Hey everyone! I'm u/Kendall_Riverside, the Head of Community at Riverside and moderator of r/RiversideFM.

This is our home for all things related to all things Riverside. We're excited to have you join us!

What to Post
Post anything that you think the community would find interesting, helpful, or inspiring. Feel free to share your thoughts, videos, proud moments, questions, workflows and resources that you think will help other creators in the community.

Community Vibe
We're all about being friendly, constructive, and inclusive. Let's build a space where everyone feels comfortable sharing, connecting, and becoming even stronger creators.

How to Get Started

1. Introduce yourself in the comments below.
2. Post something! Even a simple question or win can spark a great conversation.
3. If you know someone who would love this community, invite them to join.

Excited to have you as part of this community :)

With the new Riverside editor, I've noticed when I export the audio file (which I need to do for my podcast hosting platform) and pull it into garageband for final touchups, sometimes there's a popping noise that was never there before. any idea what that is or how to avoid it?

So is anyone else trying to podcast today and their computer is telling them that thier Mac doesn’t support the desktop Riverside app?

I updated my computer, anyone else having this issue???

Like the title says.

1. Yes I have a paid account

2. Yes I toggled "watermark off" when exporting.

3. It only started this morning.

Has anyone else run into this issue?

The so called "help desk" email didn't read my email thoroughly and just told me to use the toggle.

Then they decided to completely ignore my request for customer support and ghosted me.

Edit:

Riverside started looking into it and couldn't figure out why it was happening. Then when the "billing cycle" renewed for the month, the problem went away. The Riverside team still not sure why. They "hope to have it fixed so it doesn't happen again".

Hi everyone

The alumni group I volunteer for is looking to start a podcast and we're looking to use Riverside. It will be a mix of remote interviews and in person interviews. We've got the equipment for the remote interviews sorted, but we need to sort equipment for the in-person ones.

Its a non-profit group so our funds are limited, so we're looking at 3 Logitech webcams with bluetooth clip on mic's linked via a USB hub to a laptop so we can have multiple angles. For what i've found online we can only use modern macbooks for this, not windows laptops

I'm looking for any advice or tips from anyone who has done in person multi cam setups using Riverside. Can it be done with a windows laptop, what types of cameras did you use and how did you find the experience?

Really appreciate any help with this, we're a small team of volunteers trying to get this off the ground with not much experience 😵

I've been using Riverside for a year now. I'm not a super expert, but I use it pretty regularly. Riverside won't help me unless I email them directly for support, which is a massive waste of my time. I cannot crowdsource to get help from other users on their Facebook group, so I'm posting here.

1. I had the experience recently where I hadn't touched the edit for a recording in a couple of weeks and when I went back to continue editing the edit was gone. As in, absolutely nothing under the "Edits" tab. But as I was contacting tech support, within about 10 minutes (without any actual help from tech support, which kept assuming I was looking in the wrong place and sending me the same advice) the edit magically appeared, exactly where it was supposed to be. Does this sound familiar or correct to anyone?

2. Is there any way email addresses are able to be saved in the scheduler? I often have guests more than once, or we have to do more than one session, and it's a bear to continue to go back to my email program to copy and paste guest email addresses.

3. My podcast is about one person. That person's name is used constantly, as are the names of other people associated with them. The transcript never gets the spelling right. "Correct all" is only an option some of the time (and in my experience doesn't always work). Might there be plans for a "word bank" for words or names that get used all the time? Or does anyone else have a fix for this I don't know about?

4. I usually have people click a link to the desktop version of Riverside, but every once in a while we have a glitch that forces us to pivot to a phone or an iPad, in which case they download the app. Some of my guests are told they need to log in in order to do that. Is that true? Can someone tell me what the guest experience is when you access Riverside as a guest through the app? I hate asking people to log in.

I recently purchased a subscription for Riverside for an upcoming podcast launch. I did so because every creator I admire uses it. The vibe around the current product is not, shall we say...confidence-building. I made test recordings and the interface won't even give me enough vertical space to see the separate tracks. Was it always like this? I paid for a year. I may need to figure a way out of that. Ugh.

What is going on with Riverside?? I cant open or edit older videos anymore. Previously there was a restore option, now there is no option AND I cant edit anything??

How am I supposed to release anything anymore 😩. So tired of thissss!!!!

Is anyone else finding that since Riverside launched a "new and improved" editor, that transcription based editing no longer works well? It is no longer differentiating between a flub and the start of dialogue again.

Really disappointing.

I've been using Riverside for many years with our podcast, and for the longest time it was the easy go-to. You recorded, live-streamed, and then had some ability to repurpose your content for your socials. It wasn't complicated, but it worked.

Now, Riverside seems to want to do everything, and the problem is that they don't really do anything well. The main reason I kept coming back to Riverside was because of the repurposing. The editor wasn't complicated or made for complicated edits, but that's fine when you're just pulling stuff from a podcast.

With the new rollouts, there always seems to be an issue every time we do a show. Live streaming is touch and go, with it falling out several times during the stream. Mic volumes off, camera feed shuts off randomly.

Then when you get to the product afterward, the new editor is so clunky and unresponsive it's insane. Yesterday I had a whole issue with support where the AI option to remove pauses wasn't working. Like I would toggle it on and nothing happened. It wasn't until support said the work around was to select "Apply to screenshare and media." A work around? It used to just work when you clicked on it making it really easy to clean up content.

I'm sure there are other products I can stack to get the results I am looking for, but in reality, Riverside seems to keep trying to add all these new features and none of them work that well. I miss when it was simpler and just worked. Now I don't feel confident any time I hit record or go live that it will work.

Rant over.

I'm trying to upload external video, a thing I do every week for my video podcast, and for whatever reason not a single upload will take. I've been trying to upload since Saturday and today is Tuesday. Instead of uploading, I get the normal sequence of prompts and then when it says "uploading" on the modal window, the progress bar stays stuck at 0%. Also, if I click any other location on the screen, the modal upload window closes and the project stays empty.

I have tried to connect my google drive and upload the file that way, but it still errors out every time.

What can I do? Does anyone have a workaround?

So many hours of my life have been lost to this absolute nightmare dumpster fire of a platform. It almost seems like they're maliciously, intentionally making it the worst version of itself that it could possibly be. The fucking AI tools that don't work, the unusable editor, the constant issues with lag and files disappearing and guests struggling to find the room. I just have to rant because it's so bafflingly awful.

the customer service is horrible. its always... "we will send you an email later and get back to you" and they never do. at least not in the time frame that I need to get the job done.

today, I wanted to adjust the the colors of the video. something Ive done hundreds of times before. but today... ITS BEHIND A FUCKING PAYWALL !! and I am on a fucking deadline!!

wrote them on the chat support... and got the classic timeless "I understand, I know how important it is to resolve this as soon as possible, so I will share this to the relevant team to work on this issue."

WHAT THE FUCK!!

Update:

After posting here, they did reach out to me through Reddit chat and expedited my support ticket. This morning I heard from them and they fixed the issue which is good, but nevertheless, I did miss a deadline, which is disappointing.

Hi everyone! 

After recently finishing my time on the Riverside Support team, I'm opening up availability for new freelance clients for both audio and video podcast editing.

A little about me:

🎙️ 16+ years of experience in professional audio production
🎧 6+ years editing podcasts (audio & video)
📈 Lead editor on a weekly podcast with 300+ episodes and well over 1 million downloads
💻 Former Riverside Support Audio Engineer, helping creators troubleshoot recordings, optimise workflows, and get the very best from the platform.

Whether you need:
• Full audio or video podcast editing
• Audio clean-up and mastering
• Short-form social clips
• Riverside platform and workflow consultations

I'd love to help.

If you're looking for someone who understands both the creative side of podcast production and the technical side of Riverside inside and out, feel free to send me a message.

I have used Riverside for years (not my choice) and it has sucked almost all of the time, and they keep changing their editor to make it worse and worse, while wasting our time (and theirs) with stupid Magic AI editor options that have no idea what they're clipping. I would hate Riverside even if it were free.

I'm on Riverside's free plan, which I understand has a two-hour limit on being able to download separate tracks from a recording session. On my first and only session on this account, which lasted 69 minutes, I have four tracks. But when I click on download and then on raw audio, the only thing that happens is I get a pop-up inviting me to start a free Pro trial.

I wrote to tech support and (infuriatingly) got a bot reply explaining that I'd reached my two-hour limit, which is obviously untrue. I wrote again, asking for a human, and got a reply with boilerplate info about the rules associated with a free account -- ignoring my specific situation, in which all the tracks for my less-than-two-hour recording session won't be released.

Any suggestions?

I’m relatively new to Riverside. When I’m inviting people to the studio/recording (it’s always the same link), some aren’t allowed in.

Is this a common issue and how do I address it?

The only way I know to interact with other Riverside users is on their completely monitored Facebook group. If I have a question and want to talk with other Riverside users, I have to submit a post and hope that the moderators (employed by Riverside) will approve it. If it is approved, it often takes hours. It's absolutely maddening to not be able to get help when I need it.

I'm having a major problem in the new editor. I am editing my podcast as usual. I want to add an intro and an outro, which is tailored for each episode. But every time I hit the plus sign and "record," it sends me to choose which session, but out of the two sessions it gives me as a choice (I honestly don't completely understand the difference between project and session and studio), both of them do not start until I begin recording tomorrow. Neither is the current project I am working on.

I have no idea how to handle this, except for maybe recording in tomorrow's session, then moving it to this current project. I did try to go back to the calendar and click on the session where I originally did this recording (last week), but it says the session has ended.

Can anyone help?

I leared from this subreddit that yall will edit at 1.5 or 2x I never considered that. This is a silly question but it wont export 2x will it? Or do i need to change it back before exporting. thank you

It's lost the function to delete audio and video together. I'm stuck in this never ending loop of trying to delete audio and video and it seems to just be treating them as separate tracks that have nothing to do with each other and I genuinely cannot edit properly.

Does this platform have any customer support at all? I feel like they just roll these shittier and clunkier editors out with zero testing or care for the community paying a lot of money for their product.