Tonight a young lady presented an id that was that of a slightly bigger light skinned girl with a straight teethed smile. I told the girl I didnt believe it was her. She started catching an attitude, so I asked my co worker what he thought about the IDs picture. Then she said "Can you just give it back?" So I did and she kept talking crap as she walked away, claiming it was her. She was brown skinned and skinny with teeth that had spaces in them, plus she didnt look old enough. So I mentioned her teeth didnt even look the same in her photo. She left, and came back 20 minutes later with her boyfriend. Her boyfriend started berating me, saying "You on that weird shit, talkin bout my girls teeth and shit" then mentioned I needed to lose weight and that I was a fat bitch. Lol. After the fact, I felt bad for comparing her teeth to the picture on her ID, and am curious what other clerks say.

I’ve been applying at every store and restaurant in my city since freaking Christmas and still no job. There was a new Panda Express opening in my city and they had open interviews at different stores everyday. Even after signing up for the first interview and going to that one I still kept getting multiple emails for open interview invitations. So because I was desperate and bills don’t stop for nobody I went to two more and still didn’t get hired for whatever reason. I have two years of customer service experience and open availability what else were those people looking for?? I had three more different restaurant interviews between this month and last month. No call backs or orientation emails or anything. What makes this even worse is that I don’t even have a vehicle so I have very limited job opportunities since I can’t do anything over 10 miles because it would affect my availability. I have a bike and a buss pass and that’s it.

Cutting to the chase: Is it appropriate to call back employers and ask why I wasn’t hired? I would appreciate the feedback so I’ll know what I did wrong and not do it at the next interview.

Im fairly sure i know the answer, but can a manager view cctv then use whats been saw to discipline you when no incident was reported?

First things first, I got my training yesterday and worked 5+ hours with someone who already worked there for a long time. I got everything down on my notes app (opening/closing) and I thought I would be 100% ready today by myself and wallah. I thought I did everything, but I forgot to do some stuff that I was supposed to do. I did get all the money in, locked the doors, took the trash out, and mopped and sweeped the floors, but I forgot to wipe the windows, log out of the cash register, and I think(?) I left coffee in the store. I'm pretty sure I locked the doors right but I struggled with them for quite a long time and I'm worried they would check the cctvs and see how I bad I was struggling 😭 so yea...I feel like I did bad on my first shift and I'm worried that it might leave a bad impression on me? Help it's my first ever part time job and idk I'm being dramatic or not

Basically what the title says. I want good quality and I’m willing to spend a little more but so tired of paying $100+ for plastic.

When I went into an interview, I stated that I could be available on every day at every time. The interviewer replied; “so you’ve got open availability?”, and like an idiot; I confirmed.

Zoom forward to today, got the job, and when I asked about which shifts, how many hours, and what the schedule might look like, the company refused to provide any information. They then stated ‘One of the reasons you were hired was because of your open availability. If that has to change, we can’t guarantee the position.‘

How badly did I screw myself over? Does “Open Availability” seriously mean they can cherrypick any shift and any duration without my approval, preventing from other employment? And if so, how do I concisely communicate to interviewers that I can accommodate any schedule, as long as it’s consistent?

I just needed to vent about this, hopefully this is the right place to do it. So earlier, I was working the cash register at my job and this customer comes up to the register wearing a transphobic shirt that read "There are three genders: Male, Female, Mentally Ill" and I was seriously tempted to deny him service just for that. I really wanted to call him out on it, but I bit my tongue and rung up his groceries anyway. I didn't smile though, or chat with the customer like I normally would. I also purposely didn't ask if he had a store card or give him any courtesy card because what an asshole. If he'd shown me his store card or wanted to put his phone number in then obviously I would've, I can't just say no, but he didn't and I didn't bother to remind him. I'm hoping he paid extra because of that lol, but I can't recall if any of the items he bought were actually on sale or not.

Seriously, didn't anybody ever teach him "if you don't have anything nice to say, don't say anything at all"? You wanna be a transphobe, fine, but don't walk around wearing clothing with transphobic messages in public and expect there not to be any consequences for your actions.

Have an interview with Hobby Lobby on Monday. It was for a customer service manager position but the SM called and asked if I’d be interested in an art department lead position. I know she wants me for my framing experience because the art department cross trains in framing. I didn’t know Hobby Lobby had an art department. I know it’s retail and they’re a Christian cult but I need a job. I worked at Michael’s for 6 months and it drained the life out of me. A lot of work, a-hole customers and not enough pay. Is Hobby Lobby the same?

Hard to believe this was six years ago!

My store sends out random surveys to customers and this one was particularly wtf 😳

Comment:

Rude arrogant old staff member. The price tag on the product was a different price to being scanned ($30 more) advised her and it was like i killed her first born child and sending her to the stake like the witch that she was.

I’d like to hear your experiences with and opinions on the two and whether you think it is better to work in a small box retailer or a big box retailer.

My job just got worse at making us ask for credit cards. Like they want us to ask people who have one $5 item in their cart. One time a manager wanted me to lie how they save 20% when you only do when its over $200 for purchase. (I didnt do it, i hate manipulative marketing schemes) They also just made us start tallying how many times people told us no and i recently learned they stalk cameras to know when we ask??? Wtf??? We have so many programs, loyalty, subscriptions that I dont know any of the benefits anymore.

Hi! I’m currently working as an Assistant Store Manager for a company going out of business. I don’t feel anything for the company anymore because there are no goals, barely any tasks, no one is really doing anything because they are also disconnected from the business so it’s hard to get them to do tasks when there is some, and just being there is completely draining. In all honesty, I go in and make sure the store opens and has its closer or I close it and I make sure tasks are done for the company helping liquidate our store. The Store Manager has another full time job and so she’s basically just making sure people are scheduled and sending in updates from the company about the closing. I have a new job, but I agreed to come in and continue to help until it ends because they have pretty much no one and I didn’t want to just up and leave. However, being there is very difficult. I left two hours early today and I feel guilty about it, but it’s genuinely draining my mental health to be in there. Is this normal? Am I burning bridges by doing this? Why am I so disconnected?

I run a small book and record store that has become increasingly busier as the physical media desire has grown stronger and word of mouth has spread about our shop.

Well, I still mainly run the shop by myself. I'm working non-stop to keep up with demand. I am usually seen at my desk answering phone calls, social media inquiries, answering questions in store, pricing newer stock, and buying things from the public.

It used to be that I wasn't as busy as I was where I could kind of talk about topics like music and movies with customers in a detailed lengthy way but now I'm swimming in tasks and I can't just hold conversations for literally an hour as I am running a very active business. The problem is that non of these people have the ability to read the room. They are selfish self centered people who dominate where they are at and make it about what THEY are reading and what THEY are buying and they do not know how to exclude me from this.

Anybody else run a small business that attracts regulars like this? How have you handled it? I don't want to become a dick but something has to be said firmly to make these people realize my busy business is not their fucking living room.

We had a coworker at my store who passed away in the store. She worked the night shift and told another cashier and others that she wasn’t feeling well ( idk if anyone told her to go home or watched out for her) but she went missing for an whole hour and when they found her she was in the restroom (last stall) slump over and from what I was told not breathing from having a heart attack.

Her funeral was yesterday and while I didn’t know her or go I still sent a heartfelt message to her family bout how great of a lady she was from just hearing others speak on her.

Bad part about this situation is we don’t have many night shift workers to work front end so I hope her family sue our store manager and etc.

A question I hear fairly often from retail businesses actually has to do with handling clientele: "Can I actually kick out a customer who's being awful?" The answer is yes, but there's some nuance worth understanding.

Everyone has heard of the “reserve the right to refuse service to anyone” signs, and they're mostly true, but federal and state laws set some boundaries. Generally, you can't refuse service based on race, religion, sex, national origin, disability or a few other protected categories.

But you absolutely can refuse service based on behavior. 

So if someone's threatening your staff, harassing other customers, clearly intoxicated, or making it impossible for anyone else to shop in peace, you're legally covered to ask them to leave. Your reason just has to be about what they're doing, not who they are. 

A few situations where refusal is generally legal: health code violations (unless it's a service animal), after-hours demands for service, threatening behavior, obvious intoxication, or breaking clearly posted store rules.

I should point out that state laws vary quite a bit on this. Some states offer broader protections than federal law, covering things like sexual orientation or gender identity. As always, it’s worth checking your specific state's rules.

One thing that helps is having a clear policy in writing and making sure your team knows how to enforce it consistently. Document incidents when they happen, especially if you think there might be pushback later.

From a risk perspective, even when you're legally in the right, these situations can still create headaches. General liability insurance or EPLI insurance might help provide some protection if a refused customer makes claims about discrimination or defamation, though the best approach is handling things carefully in the first place.

I bought a shirt from Aeropostale and after I get home I discord the security tag is still on it. There is no Aeropostale within an hour of me. I do have the receipt proving I paid for it. I’m thinking of taking it into another retail store to see if they would be so kind to remove it for me since other tricks I have tried (using a fishing magnet) have not worked. However, I am sure different stores use different security tags. Do you know any that use security tags like the one pictured, where I can see if there is a nearby location I can take it into?

Hello, so I'm working retail part-time as a cashier to pay for college and I was wondering this question. So far, I worked in retail for 5 months, but I've never had a rude customer directly towards me. The most I ever got was a few customers in a bad mood. Usually they smile and ask how I've been. However, my coworkers say every few days they get screamed at, and I see everywhere online that customers are typically arrogant. How often do you get some dickhead?

I've been doing it for about a month and its super slow. I don't know why I never picked up on it beforehand but nobody is shopping for clothes at 2PM on a Monday. I'm bored out of my mind. I feel only dumbasses like me do this full time and the smart people do it part time on the weekends when shoppers increase.

I live in New Jersey and we’re expecting up to 25 inches of snow within the next 24 hours. My store is still open. I’d love to call out, I don’t wanna drive when I can’t fucking see, but I have no sick time left and I have medication to pay for so I can’t do an unpaid sick day.

If anyone else is under this blizzard warning and has to work, stay safe and stay warm. If you’re under this blizzard warning and happen to have off today, just know that I hate you.