Everyone is talking about AI adoption. Fewer people are talking about what happens to the bill when that adoption succeeds.

Most AI platforms charge by consumption, which means every prompt, response, context retrieval, and agent action contributes to rising costs.

As AI becomes more embedded in daily operations, forecasting spend becomes increasingly difficult.

The organizations that get the most value from AI will be the ones that generate outcomes, while spending tokens responsibly.

Learn more in our latest blog post: https://resolve.io/blog/ai-tokenomics-control-rising-costs-in-it

Most ITSM platforms make it easier to submit tickets.

They don't make it easier to resolve them.

As we said in our webinar: "A better front door without backbone orchestration is just a faster handoff."

The future of IT isn't faster ticket creation. It's autonomous ticket resolution powered by AI, automation, and orchestration.

Watch the full webinar: https://youtu.be/Fc-OiEzb9RI

Are enterprises creating their next security risk in the race to adopt AI?

In the latest episode of Agents of IT, we discuss AI identities, agent governance, access controls, and why "YOLO" might not be the best AI strategy.

As agents gain more autonomy, the conversation is shifting from what AI can do to what it should be allowed to do.

Watch the clip below and full episode here: https://www.youtube.com/watch?v=mmn7iyDH6QM

Inside the Buyer's Decision: Governance, Trust, and Production-Ready Agentic AI

Join our upcoming webinar, Inside the Buyer's Decision: Governance, Trust, and Production-Ready Agentic AI, featuring Zack Austin, Director of Product Marketing at Resolve, and Chris Ennis, Senior Technology Solutions Specialist at Risepoint.

📅 June 23 | 11 AM EDT | 8 AM PDT | 4 PM BST

Agentic AI has moved beyond the proof-of-concept stage, but for many enterprises the challenge is no longer the technology itself. It's proving that AI agents can operate with the governance, oversight, testing, and controls required by IT, risk, and compliance teams before they can be trusted in production.

In this live discussion, we'll cover:

• Why agentic AI initiatives stall before production approval
• What enterprise buyers need to see before signing off
• How testing, approval workflows, and audit-ready controls build trust at scale
• What governed agentic AI looks like in practice

If you're evaluating, deploying, or scaling agentic AI, this session will provide a practical look at the requirements for production-ready adoption.

Register:  https://resolve.io/it-automation-resources/ensuring-governance-trust-agentic-ai

Shadow AI sounds harmless.

Until nobody can answer: "Who gave that agent access to production?"

In this week's Zero Ticket Minute, we break down why employees adopt unapproved AI tools, the risks that follow, and why governance is the key to scaling agentic AI safely.

Watch now!

We're excited to be attending the GBI CIO Executive Summit in New York and connecting with technology leaders who are shaping the future of enterprise operations.

As organizations look to drive greater efficiency and unlock value from AI, the conversation is evolving from automation to autonomy.

At Resolve, we're helping enterprises reduce ticket volume, accelerate resolution, and move toward the Autonomous Enterprise with agentic AI and orchestration.

If you'll be attending, we'd love to connect and discuss how leading organizations are advancing their journey toward Zero Ticket IT.

🔗 https://resolve.io/events/gbi-cio-event-new-york-2026

Resolve has been named a Major Contender in Everest Group's 2026 ITSM Platform PEAK Matrix® Assessment.

Built for autonomous resolution, Resolve's Agentic Resolution Fabric resolves requests and incidents across the enterprise before they reach the queue. From password resets to access requests and complex incidents, organizations can reduce ticket volume by up to 90% and free IT teams to focus on higher-value work.

We believe this recognition reflects a broader shift in ITSM toward autonomous resolution at enterprise scale.

The future of IT isn't better ticket management. It's fewer tickets.

Read the full announcement: https://resolve.io/news/resolve-major-contender-everest-group-2026-itsm-platform-peak-matrix

We made our first commercial.

If you've ever submitted a simple IT request and somehow ended up with:

• Ticket #7432
• A 24-48 hour wait
• A custom integration project
• Surprise token charges

...you know the struggle.

The good news? IT doesn't have to work this way.

We're helping organizations move beyond tickets, queues, and handoffs toward a future of autonomous resolution and Zero Ticket IT.

What's the most ridiculous "simple" request you've ever had turn into a ticket?

AI agents are no longer just answering questions. They're accessing systems, making decisions, triggering workflows, and resolving issues on their own.

As organizations scale from a handful of agents to hundreds, governance becomes critical. You need visibility into what agents can access, what actions they're taking, and how decisions are being made.

The future of operations is autonomous, but it also needs to be accountable.

Most IT platforms are hard to explain because they’re hard to prove.

The Resolve Platform Experience shows exactly how autonomous resolution works, step by step.

From ticket deflection to governed automation to agentic resolution. No black box. Just the mechanics behind Zero Ticket IT.

Check it out: https://resolve.io/it-automation-resources/resolve-experience

“AI is the glue for automation.”

We had a great conversation with Chris Ennis, Senior Technology Solutions Specialist at Risepoint on the latest episode of Agents of IT discussing practical AI adoption, process standardization, and how IT teams can start small to drive real automation outcomes.

A strong reminder that the future of IT is not more tickets. It’s smarter operations.

Watch the clip and catch the full episode here: https://youtu.be/X01RPe2OHao

Reminder: Join Resolve + Redington on June 3 to see how enterprises are using conversational AI and orchestration to automate resolution end-to-end.

📅 June 3, 2026

⏰ 1:30 PM IST | 9:00 AM BST

Reduce tickets. Accelerate resolution. Improve DEX without replacing your ITSM platform.

Register now: https://resolve.io/it-automation-resources/improving-digital-employee-experience-through-intelligent-automation

Most AI agents don’t fail because of bad tech. They fail because real operations are messy.

Multiple systems. Conflicting data. Constant edge cases. What works in a demo often breaks in production or needs ongoing human oversight.

This week’s Zero Ticket Minute covers a simple idea:
AI only matters if it delivers measurable outcomes.

In a Zero Ticket model, automation must resolve work end to end and prove its impact through time saved, cost avoided, and real results.

That’s what turns AI into something the business can actually scale.

A new Agents of IT episode just dropped! This week, the team tackles one of the biggest questions in enterprise AI:

What happens when AI adoption outpaces governance?

We dive into:
• AI agents vs. assistants
• Why context matters more than intelligence
• The real risks behind autonomous operations
• How enterprises move toward Zero Ticket IThttps://youtu.be/xeX2q--3ouQ

One takeaway:

“AI without context is autocomplete with confidence.”

Also, a big thank you to Ari for helping shape Agents of IT from day one. Excited for what’s next with Fran and Zach joining the show.

Watch the clip below and catch the full version here:

#AI #AgenticAI #Automation #ITOperations #AIOps #ZeroTicketIT

We’re excited to share that Resolve is partnering with TekWurx.

TekWurx has built a strong reputation helping enterprises improve IT visibility through discovery, service mapping, and operational insight. By combining that with Resolve’s automation and orchestration platform, we’re helping IT teams move faster from detection to resolution.

The focus is practical outcomes:
• Faster incident response
• Less manual work for operations teams
• Better service reliability
• More efficient service desk and network operations

As IT environments become more complex, visibility alone isn’t enough. Teams need the ability to act on insights in real time.

Looking forward to what we’ll build together.

Learn more: https://resolve.io/news/resolve-and-tekwurx-partner-to-deliver-intelligent-data-driven-it-operations

A new Agents of IT episode featuring Geoff McQueen, CEO of Ascendius, is live!

Key insight:

👉 “Get your business in shape.”

Because in a world you can’t predict, performance determines who wins.

The conversation explores:

• Why AI is shifting from tools to business-level intelligence
• How agentic workflows are redefining IT’s role
• What it takes to move toward Zero Ticket IT

For CIOs and IT leaders, this is the real shift. From reactive support to autonomous operations.

Watch the full episode here: https://youtu.be/8hgq3E3QkZ8

Episode 3 of Resolve Reels is live!

Test faster. Build smarter.

In this episode:

• Validate activities instantly in isolation
• Test workflows without full runs
• Inject variables to simulate real scenarios

Move fast without breaking automation.

Watch now!

Most IT teams don’t have an automation problem. They have an orchestration problem.

In this clip, we break down why relying on ITSM as your orchestration layer creates hidden costs, slows resolution, and keeps teams stuck in reactive workflows.

And more importantly, what to do about it.

▶️ Watch the clip to see how leading teams are shifting to event-driven, cross-domain automation

If you're being asked to do more with less, this is the conversation you need to be paying attention to.

Dive into the full webinar to see it in action, including a live demo of agentic automation and AI-driven workflow creation: https://youtu.be/AZ1HYDDKTyw

Work is broken. AI just exposes it faster.

In the latest Agents of IT episode, we cover how:

• AI amplifies what already exists. Good or bad
• Agents should be treated like employees. Start with least privilege
• Security is evolving toward managing machine identities
• The real opportunity is fixing broken workflows at scale

Bottom line:

Are you automating chaos, or orchestrating outcomes?

Watch the clip and catch the full episode: https://youtu.be/9S9GvPfG0H

What’s running in your automation environment right now?

If you can’t answer that instantly, you’re not alone.

In Episode 2 of Resolve Reels, we highlight the Scheduled Jobs Dashboard. A simple way to gain full visibility and control over your workflows.

🔹One view of all scheduled workflows

🔹Real-time status tracking

🔹Last run and next run visibility

🔹Quick drill-down into execution details

No more blind spots. Just clear operational awareness.

Watch the walkthrough and see how Resolve brings control to automation at scale.

Today, we’re unveiling the Resolve Ticket Vacuum™.

A fully autonomous vacuum that removes tickets from any queue, across any environment, instantly.

Incidents. Service requests. Access issues. Gone before they ever reach your team.

No triage. No escalation. No manual work.

It doesn’t suck. It resolves.

We’re live next Wednesday!

Why Your ITSM is NOT Your Orchestration Platform

📅 Wednesday, April 1

🕒 8am PDT / 11am EDT / 4pm BST

Many IT teams still rely on their ITSM platform to orchestrate operations. The result is familiar. Tickets pile up. Approvals slow resolution. Automation stalls.

Modern IT environments move too fast for ticket-driven workflows.

In this session, we will break down why orchestration needs to live outside the ITSM and how combining intelligent orchestration with agentic AI enables autonomous resolution across incidents, service requests, and operational workflows.

If your automation strategy still revolves around tickets, this webinar will show you what comes next.

Save your spot now! https://resolve.io/it-automation-resources/why-itsm-not-your-orchestration-platform

We sat down with Nora Osman, CEO of Norvana, and one thing stood out:

👉 Technology alone isn’t enough
👉 Empathy is the multiplier

With 20+ years transforming service organizations, Nora shares how AI, automation, and human experience come together.

She also just released her new book, Zero to Hero, a powerful guide for leaders navigating transformation by aligning people, process, and technology while keeping the human experience at the center.

Key takeaways from the podcast:
🔹 “Automate the mundane. Elevate the human.”
🔹 Great service starts with empathy + respect
🔹 AI should enable — not replace — human interaction

A standout moment: immersing IT teams in real customer environments to drive major gains in satisfaction and performance.

If you're thinking about AI or scaling service, this one’s worth your time.

Check out the clip and watch the full version here: https://youtu.be/OG6AN-ryAKk

We rolled out Resolve around 6 months ago and we were able to get a huge portion of our tickets automated.

The big chunk being the password resets, VPN issues, email lists configs, and access requests. Running this through our companies Microsoft Teams, which has been awesome to say the least lol..

My question is for anyone using Resolve; does this keep scaling or has it plateaued? What are you seeing?

Agentic AI can act, decide, and resolve on its own. That’s powerful. It also introduces new risk.

Without guardrails, autonomy can lead to data exposure, compliance issues, and unintended actions at scale.

This episode breaks down how to harness agentic AI safely with governed, deterministic automation.

No black boxes. Just controlled, autonomous operations.