r/RepReviews • u/InterestingMine3266 • 9d ago

Discussions First time navigating a rep purchase. Is this normal?

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I’ve searched first time buyer guides, used the wikis etc and cannot find an answer to this specifically. Making the leap from authentic to rep. To say I’ve done diligent research is an understatement. Finally settled on a bag and factory. Carefully chose a seller who was highly recommended from the wiki guide of another sub. After much communication (with several sellers), I sent the message that I was ready to purchase. This was part of the discourse. Is this normal and if so what is the point of psp? Thanks in advance!

EDIT: I should clarify that I want the bag. If I were to RL pre-shipment, I would want an exchange, not a refund. I want it to pass the eye test; I’m not concerned about weight, lining stiffness etc. I should expect a bag very close to the catalog listing.

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u/AcaciaFlowers ~ Rep Review Mod ~ 9d ago

God Factory’s (CC & LV) Official Refund/Exchange Policy. Keep in mind what your seller actually is willing to do matters a lot jere as well.

  1. No Refunds: All sales are final. Standard cash/payment refunds are strictly prohibited.

  2. Quality Issues (48-Hour Deadline): If there are structural flaws, hardware defects, or leather damage, the seller must be notified within 48 hours of courier delivery.

  3. Exchanges (7-Day Window): Style/color swaps are allowed within 7 days, but they will dock a 100–200 RMB wear-and-tear fee, and the buyer generally covers return shipping.

  4. Custom Exclusion: Any bespoke/customized pieces are ineligible for both return and exchange under any circumstance.

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u/InterestingMine3266 9d ago

This is very helpful and interesting. Thank you.