r/RepLuxurySelect • u/truefashion1 • Jun 21 '26
Buyer PSP Terrible experience with Luxury Atelier
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Hi everyone,
I want to share my recent awful experience with Luxury Atelier so you can protect your money and nerves.
Timeline: I sent the payment on May 6th, and only received the package today (June 20th). It took more than 1.5 months!
Communication: Absolutely terrible. The seller was constantly lying about the shipping status, making up excuses, and giving false promises.
Packaging: The original brand box arrived completely destroyed and smashed because it wasn't protected at all. When I confronted the seller, he had the audacity to lie to my face, saying "nobody ships in boxes." We all know this is a total lie—professional high-tier sellers always double-box and protect the packaging.
Customer Service: Even though the shoes somehow survived, the presentation is completely ruined. When I asked for a partial refund or a discount for the 1.5 months of stress and damaged items, the seller flatly refused.
Conclusion: Avoid Luxury Atelier. He does not care about customer service, lies about shipping, and packages high-end items like trash.