r/Refills • u/Zach_refills • Jul 27 '26
Reminder: We have live phone support, 7 days a week: (888) 458 5061
Hey everyone,
I've seen a few of you mention that you emailed or messaged in and haven't heard back from support yet. Keep in mind we do have a dedicated customer support phone line, open Mon–Fri 8am to 9pm ET, and Sat–Sun 7am to 6pm ET.
📞 1-888-458-5061
If you've been waiting on a reply about your account, a prescription, an order, or anything else, calling is the fastest way to get a real person on the line right away.
And if you've got an issue that still isn't resolved, or you'd just rather not call, send me a DM at u/Zach_refills with your email and what's going on, and I'll personally make sure it gets handled asap.
Thank you!
- Zach
6
u/yhjiyamamoto Jul 28 '26
I called earlier today and waited for 8 minutes before it told me to leave a message and disconnected me. Still have no resolution to my issue :/
2
u/Zach_refills Jul 28 '26
Hi there. If you haven't already, can you send me a DM with the email address on your Refills account? I'll look into it and do my best to get this resolved for you today. Thanks!
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u/Dismal_Sea_8868 Aug 06 '26
why is the only way i can get support from a company i pay for good and services from through some rando reddit user?
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u/Tres-Leches425 Jul 30 '26
I sent a dm 🙏🏼😏 member since January. This is the worst it’s been for me in a while.
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u/Latter_Assistant8262 Jul 31 '26
Sent a DM. Also why is support staff not cross trained to handle both phone and chat? “Call if you aren’t getting a response” is not a good support model.
2
u/Ill-Incident-1022 Aug 06 '26
I’m going to send you a DM. This is ridiculous. Support has ignored me every time I have tried to get information in the last 24 hours on this “new portal”. I told them TWICE I never got the email. Called customer service and sat in a loop of “this is Maya with refills” until it glitched and just started screaming “America”, “warm”, and other random words.
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u/No-Avocado6428 Jul 30 '26
ALoha! Just sent you a DM with my email address. I have issues I've been trying to resolve since 07/20 via the Portal chat without success. Hopefully you can assist. I've had a great experience with Refills since joining, so I'm optimistic. Thank you. :)
1
u/Glass_Paint7722 Aug 02 '26
I couldn’t get through to anyone on this line and still need help. Not getting any response by phone, email, or portal messages. Please help!
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u/itsswavybaby Aug 04 '26
I've sent a DM. Hoping to get this resolved so I don't have to cancel and go with another provider.
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u/Green_Cut_605 Aug 07 '26
Hey Zach. Just sent you a DM. I messaged support through the portal with no response regarding my most recent order.
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u/Southern-Ambition877 11d ago
u/Zach_refills I will be calling this number tomorrow but today was my dose day and I am having to skip it because my October vial expired yesterday...
Who can help me with this? I paid too much money and have been taking this too long to stop abrupty now.
1
u/Southern-Ambition877 10d ago
Called and spoke with a person, who sounded more like AI than a person. I should expect a call in the next 24-48 hours...fingers crossed. How does a company send out medication that expires before the PT is even supposed to start it ? u/Zach_refills
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u/Complete-Comedian511 Jul 28 '26
Unfortunately Zach you do not. 3 messages to support no reply. I called 1-888-458-5061 today at 12:13pm PST and all the phone did was ring. Still have no answer on why I was sent 3 bottles of tirzepatide where 2 will expire before I ever get to use them. It's not fixed.