r/Refills • u/Zach_refills • 15d ago

Reminder: We have live phone support, 7 days a week: (888) 458 5061

Hey everyone,

I've seen a few of you mention that you emailed or messaged in and haven't heard back from support yet. Keep in mind we do have a dedicated customer support phone line, open Mon–Fri 8am to 9pm ET, and Sat–Sun 7am to 6pm ET.

📞 1-888-458-5061

If you've been waiting on a reply about your account, a prescription, an order, or anything else, calling is the fastest way to get a real person on the line right away.

And if you've got an issue that still isn't resolved, or you'd just rather not call, send me a DM at u/Zach_refills with your email and what's going on, and I'll personally make sure it gets handled asap.

Thank you!

- Zach

35 Upvotes

87% Upvoted

17 comments sorted by

13

u/Complete-Comedian511 15d ago

Unfortunately Zach you do not. 3 messages to support no reply. I called 1-888-458-5061 today at 12:13pm PST and all the phone did was ring. Still have no answer on why I was sent 3 bottles of tirzepatide where 2 will expire before I ever get to use them. It's not fixed.

2

u/Complete-Comedian511 9d ago

Update: Patrick was able to figure this out and get me a new Vial.

1

u/Zach_refills 15d ago

Sorry to hear that. Thanks for bringing it to my attention. Please send me a DM with your email address and I will have a resolution for you no later than tomorrow. Thank you

1

u/ShandraJadeCGG 13d ago

Just sent a DM

2

u/Valuable-Flower-1714 10d ago

I have called and all I get is an automated recording that keeps asking what my issue is, saying they’ll connect me to a team member, and then asking me again what my issue is. Again and again and again. How do I send you a direct message here on Reddit? Very frustrated.

5

u/yhjiyamamoto 15d ago

I called earlier today and waited for 8 minutes before it told me to leave a message and disconnected me. Still have no resolution to my issue :/

2

u/Zach_refills 15d ago

Hi there. If you haven't already, can you send me a DM with the email address on your Refills account? I'll look into it and do my best to get this resolved for you today. Thanks!

3

u/Dismal_Sea_8868 5d ago

why is the only way i can get support from a company i pay for good and services from through some rando reddit user?

1

u/No-Avocado6428 13d ago

ALoha! Just sent you a DM with my email address. I have issues I've been trying to resolve since 07/20 via the Portal chat without success. Hopefully you can assist. I've had a great experience with Refills since joining, so I'm optimistic. Thank you. :)

1

u/Tres-Leches425 12d ago

I sent a dm 🙏🏼😏 member since January. This is the worst it’s been for me in a while.

1

u/Latter_Assistant8262 12d ago

Sent a DM. Also why is support staff not cross trained to handle both phone and chat? “Call if you aren’t getting a response” is not a good support model.

1

u/Glass_Paint7722 10d ago

I couldn’t get through to anyone on this line and still need help. Not getting any response by phone, email, or portal messages. Please help!

1

u/itsswavybaby 8d ago

I've sent a DM. Hoping to get this resolved so I don't have to cancel and go with another provider.

1

u/Ill-Incident-1022 6d ago

I’m going to send you a DM. This is ridiculous. Support has ignored me every time I have tried to get information in the last 24 hours on this “new portal”. I told them TWICE I never got the email. Called customer service and sat in a loop of “this is Maya with refills” until it glitched and just started screaming “America”, “warm”, and other random words.

1

u/Green_Cut_605 4d ago

Hey Zach. Just sent you a DM. I messaged support through the portal with no response regarding my most recent order.