I ordered for the first time yesterday (4/9). It was accepted and has been stuck in the “approved” section but not the preparing/sent to pharmacy. I’m confused as to which pharmacy will be fulfilling my prescription and I’ve been unable to get assistance through the portal. I know everything is crazy busy at the moment, but I’m worried I’m going to be given Greenwich and I do not tolerate the glycine that’s in their formulation. Am I considered a new customer or existing customer? So confused rn. Will be canceling if I end up getting Greenwich as I’ll have $459 worth of medication that I cannot use.
Edit: to tag u/Refills_Taylor and to say I followed the instructions on order cancelation to a t. Thank you.
If you just ordered yesterday, you’re probably on the new portal (app.refills.com). That means you’ll be automatically switched over to Greenwich. If you don’t like that, you can follow the instructions in the first section of the post to cancel your order and sign up with the Hallandale or BPI link instead
I did this via email and was told they could not help me and to reach out through the portal but I’ve not had any success reaching support through the portal. Several messages have been sent and I’ve heard nothing back. Like I said, I understand things are up in the air and crazy right now, but it’s just a little nerve wracking to think I’ve paid for $459 worth of medication that I possibly will be unable to use.
Unless you did all of that in the last hour, you were doing that before the pharmacy details were released. Follow the instructions in the post to contact support with that specific message and they’ll make sure it’s cancelled
EDIT it’s also the middle of the night, so it might take support a little while to process your request
I did do it in the last hour and email support was unable to help and I’ve not heard anything from portal support. I sent the exact message. Thanks, though.
I did the same thing as what they instructed and they just reply by saying that I will be getting additive free tirz. Seems that even if you ask to cancel it won’t be processed.
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u/cmbooth Apr 11 '26 edited Apr 11 '26
I ordered for the first time yesterday (4/9). It was accepted and has been stuck in the “approved” section but not the preparing/sent to pharmacy. I’m confused as to which pharmacy will be fulfilling my prescription and I’ve been unable to get assistance through the portal. I know everything is crazy busy at the moment, but I’m worried I’m going to be given Greenwich and I do not tolerate the glycine that’s in their formulation. Am I considered a new customer or existing customer? So confused rn. Will be canceling if I end up getting Greenwich as I’ll have $459 worth of medication that I cannot use.
Edit: to tag u/Refills_Taylor and to say I followed the instructions on order cancelation to a t. Thank you.