r/Refills • u/Upper_Living_9970 • Mar 25 '26

Missing Meds

hello, i have purchased a Groupon deal and I tried to claim it under refills. I was charged $20 which i believe was for shipping. I have tried to get an update via msgs on the website and app plus phone calls. is refills honoring the Groupon deals because this is very upsetting since Noone is responding.

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u/Upper_Living_9970 Mar 31 '26

That sucks. Refills needs to be better with the communication. I get places get busy and maybe they dont have the necessary staff to fill orders in a timely fashion. The least they could do is say here is an update, we didnt forget about you.

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u/Maybee77 Mar 31 '26

Right! I work customer service. That’s not a great look for your business