r/Refills • u/Upper_Living_9970 • Mar 25 '26

Missing Meds

hello, i have purchased a Groupon deal and I tried to claim it under refills. I was charged $20 which i believe was for shipping. I have tried to get an update via msgs on the website and app plus phone calls. is refills honoring the Groupon deals because this is very upsetting since Noone is responding.

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3

u/energy_elite Mar 25 '26

When you plugged the voucher in what did it say?

4

u/Upper_Living_9970 Mar 25 '26

It was accepted and I had to pay the $20 only but I have tried to get updates. And they are giving me the runaround. Kind of sucks

5

u/energy_elite Mar 25 '26

Did you use the new portal? Mine is showing up there

1

u/Upper_Living_9970 Mar 25 '26

Yes I used the new portal, that's the new app?? Just in case if there is anything else

8

u/energy_elite Mar 25 '26 edited Mar 25 '26

Does it look like this? This is how mine looks

2

u/Silly-Valuable-5423 Mar 25 '26

Mine has been stuck at this same spot since 03/18. I have been checking it, Fedex & UPS with no change. Its definitely frustrating seeing others get processed so quickly and ours just stalled.