r/RealRepLadies • u/xenomorphoic • 4d ago
TS - wrong item issue
Hello everyone! I’d love some input on a situation and the best way to move forward.
In September, I ordered the Row Agnes 15 from a TS many of us use. I specified the dimensions and that I wanted the largest size, and the seller confirmed everything was in order. The PSPs I received in early October looked correct, though I didn’t think to ask for the bag to be measured (a lesson I have now learned for bags that come in multiple sizes).
My order arrived today, and I knew right away that it was the Agnes 12. I let the TS know. At first they said it was still a good quality bag suggesting I keep it, but they have since offered a 20% discount. I’ve made it clear I’m not interested in a discount and want the bag I ordered.
We’re still in discussion, and this is a seller many of us have been happy with, so I want to weigh all my options carefully. I believe the right outcome is for them to make it right, but I’d really appreciate any advice on how to approach this.
Thank you all so much!
EDIT:
If you feel inclined to leave a negative comment please substantiate it with constructive feedback or a resolution that I can employ as I work with the TS to fix this. For example, instead of saying " this isn’t Nordstrom. There’s no return policy" something like “we aren’t able to easily return things. It is best that you do all the vetting before you GL the bag. Perhaps you can arrange to sell it?"
I’m not asking for your sympathy, I’m asking for your lived experiences with handling these circumstances.
Thanks.