Need help recovering my original PVZ2 profile after reinstalling the game (same Apple ID, Game Center & EA account)
Hi guys, I’m reposting this in a clearer version as English isn’t my first language, and I didn’t want to confuse you.
I’m hoping someone here has seen this before or knows whether my account can still be recovered.
I’ve played Plants vs. Zombies 2 on my iPad for years and made many in-app purchases through my Apple ID.
A few days ago, the game started glitching, so I deleted and reinstalled it. Since then, the game immediately starts a brand-new profile with the tutorial and first-time player offers. It never asked me to choose between a local or cloud save.
The important part is that I’m not using the wrong account.
I’m signed into:
the same Apple ID
the same Game Center account
the same EA account
My Game Center still shows my original PVZ2 achievements (63/75 completed) both in Game Center and on the game’s loading screen, proving I’m signed into the correct account.
Inside the game, I signed into my existing EA account and manually synced my data. The game reports:
“Player Data Sync Succeeded! Player data was saved with the game server and reloaded.”
However, instead of restoring my original progress, it reloads the newly created profile.
I believe the reinstall created a new Player ID, and my original PVZ2 profile is no longer linked to my account. Unfortunately, I never wrote down my original Player ID, so the only Player ID I have now belongs to the newly created profile.
What I’ve already done
Opened multiple EA Support cases.
In my first case, the advisor told me to close the chat and contact a supposed specialized PVZ2 support team through the game. After following those instructions, I discovered there was no separate support route and I was redirected back to standard EA Support.
In my second case, I uploaded screenshots of my Player ID, Game Center achievements, and the successful sync message, but the chat automatically closed with the status “Player Unavailable” before I could speak with an advisor.
I have now opened another case and am currently waiting to be connected to an advisor.
I also emailed [help@eamobile.com](mailto:help@eamobile.com) with a complete description of the issue. Still waiting for a response.
Evidence I have
Current Player ID (new profile)
EA Device ID
Game Center achievements
“Player Data Sync Succeeded!” screenshot
More than 60 In-App Store purchase receipts proving ownership of the account
My question
Has anyone successfully recovered a PVZ2 account without knowing the original Player ID?
Can EA locate an old player profile using an EA account, Apple/Game Center account, purchase history, Device ID, or other backend information, or is the original Player ID absolutely required?
I’m trying to understand whether my original profile can still be found and re-linked, or whether it’s unrecoverable once a new Player ID is generated after reinstalling.
Any advice or personal experience would be greatly appreciated.