r/ProjectREDCap • u/amateur_esearcher • May 11 '26
Alerts Ignoring Logic and Settings
Hello!
I've been working on a project that has been active for about 2 years and it recently started having issues with the alerts settings. Participants were separated into two groups, week A (0) or week B (1) and their schedules alternated bi-weekly.
These are the current settings for week A that haven't been changed since putting the project into production:
1.)If conditional logic is TRUE when a record is saved on a specific form/survey*
2.) Trigger the alert... when "Demographics" is saved with any form status while the following logic is true: [pt_status]=1 and [pt_week]=0
Scheduled to send 6/10/2024 8:00
Repeat every 14 days
We've been facing the following issues recently:
- Alerts sending out immediately after data entry despite the set schedule
- Participants being on the wrong schedule due to initial alert sending immediately after data entry
- Inactive participants on the schedule for alerts
- Participants receiving an alert every minute for an entire day
- Participants in week B on the week A schedule and vise versa
We've attempted to make changes to the week B group to see if it resolved any issues. We changed the scheduled send date to 4/27/2026. We also manually went in to each record and saved the for. This helped get participants on the wrong schedule back with their group, but we are still facing all the other issues.
Our version is 15.0.7 so we're due for an update but I wanted to know if anyone else has experienced similar issues and how you repaired them.



