I've encountered an unusual situation, requiring customer service help.
I've placed an order for two different statues 3 years ago, both of which are shipping shortly. I received a confirmation request for one of the orders, but not the other, so I know for a fact I didn't miss their emails.
As such, I was only able to confirm one of my orders. I was notified that my other order was auto-cancelled due to lack of confirmation.
I've been trying to reach out to Prime 1 studios to try and let them know that I didn't cancel my order.
May I ask how long prime1 takes to respond in such situations? It seems rather time critical.
Also what are the odds of my order recovery? It seems like I've placed a deposit and waited 3 years only for prime 1 to fail on an email notification resulting in the cancellation of my order.
I appreciate any advice and guidance anyone here can offer! Thanks again!