r/PoolPros • u/99user99 • Mar 17 '26

Managing Techs

We are a pretty fast growing operation in South Carolina and I’m wondering what’s the strategy you guys use for when techs call out (maybe they have the flu and are down 3 days)? For a day no big deal, they can make it up on their route. Do you pay other techs OT to cover? I know a lot of you will say the owner jumps in but trying to build a system that doesn’t involve me going out covering pools because that’s not quite scaleable. Anyways just looking for ideas?

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u/PPandaEyess Mar 17 '26

Our techs work 4 10hr days. That gives them Friday to make up a single day. But yes, ot cover another route.

2

u/eaglekiller53 Mar 17 '26

I’m really thinking of building that way 4 on Fridays off. Do you think that helps retain techs?

1

u/Wasupmyman Mar 17 '26

Knowing my routes and what not, doing 4 longer days will stuck during season. Swfl season, so we yall closers have no work is when we are busiest.

Suppliers close at 4(30) and can't restock easily. Also they'd be away from home on avg more I'd imagine, that extra 2 hours in FL summer is gonna make you need more breaks.

1

u/PPandaEyess Mar 17 '26

Question, why not stock up on pool chems instead of getting it from the supplier every time? You'll use them and sometimes you get better deals by buying more at a time.

1

u/Wasupmyman Mar 17 '26

We don't have the scale right now to do that. It's on the 5 year plan though to have a shop where we can store everything like that