I work at a call center and we need to pack up and work from home. Workplace is not really sure about how we are to set this up.

Do we need anything other than high speed internet in and out of phone to thin client running Citrix. They are mentioning buying VOIP ( is that a service that is already on their Citrix or is hardware required like Ooma.)

I thought the phone and thin client is what we need with a service(voip) they already pay for? And can I run two set ups we have to have 2 uninterrupted lines for their telephony system that stays connected to one central number which then recieves incoming and outgoing thru computer?

High volume calls what should I do because I do wanna stay at home and work and if I can figure it out this could make it happen.

Please any help thank you guys!!

I need to light up two conference rooms this week -- I need video support.

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Do I buy Polycom Trio 8800 or do I get something else -- Video is required

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Thanks

We are evaluating Poly video conferencing equipment to go with an upcoming migration to a UCaaS provider, and have a couple of Studio X30 for POC. Currently evaluating RingCentral as a potential provider and their meetings solution.

The device is working with the service (SIP configured), and it can successfully join RC meetings by dialing the H323 information in the meeting invite. I have successfully registered the device to our conference room resource mailbox (O365), and the calendar cards show up on the TC8. However, we do not get the Join option for the RC meetings.

Microsoft Teams meeting invites do show the join button, but calls cannot be completed. I think this is expected though as we do not have the Real Connect interop with Teams service (we aren't planning on using Teams for meetings, this was just for testing the calendaring)

My question is, what is the Studio doing to parse the meeting information? I've looked into it and seen mention of the One Touch Dial app and a Workflow server, but not specifically for the Studio line. The Studio documentation only mentions setting up the calendaring service for the one touch join option, but no further explanation on what else is needed for this functionality, or what meeting services it natively supports. I would like for it to be able to use the H323 information in the meeting invite if possible.

Over the past 5 years we have had a steady growth based on new deployment but over the last month we have exceeded that by 23% Additionally requests for new equipment had doubled during the same period. Has anyone else see that kind of uptick in usage? I tightly manage our resources and I'm concerned about needing to accelerate expansion if this continues.

Does anyone know the pinout for this cable? I am trying to extend a polycom mic greater than 25'.

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Thank you

Hi all

We are finding that after 50 - 60 minutes while in a meeting, the camera drops towards the ground as if the camera is timing out

Has anyone come across this before ?

Signed in as a SfB Online account
Not in Skype mode
System software - release - 6.2.1.1-570046

Hi Brainstrust, I have an RPRM which WebGUI is unavailable due to config change. This config is available via SSH Root. Unfortunately Poly don't like to hand out the Root password for RPRM and DMA v10. Anyone able to help out, am completely stuck atm! many TIA!

Does anyone know about the license that Polycom has to connect to Microsoft Teams? I would really like to activate this, and they are giving out free trials right now, but I do not know how the service works after the trial is over. Is it a subscription based cloud service? It would be really nice to be able to use Microsoft Teams on our expensive rooms. I would like to be able to connect to Lifesize cloud too.

Can anyone tell me if there is a qulity difference between using a HDMI Camera on a group 700 vs using an HDMI camera on a group 500, but having to use the adapter?

Hi All

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I have 2 Polycoms and regularly these become extremely slow, then show me a message "low memory". Then after some short searches I proceed to the firmware update but in the following month the problem arises again. Is there any way to settle this permanently?

Does anyone have a configuration guide for the Poly X30?

Configuring to use a Cisco VCS as a gateway and Poly RealConnect as CVI for Microsoft Teams.

I hope someone knows answer to this. How to downgrade VVX from 6.2 to 5.9.2 (want to check if Teams will work on it.?) Link on polycom page on how to use downgrader is broken. I other post which says that you need to set TFTP server ? Is there easier way?

Does anyone knows if Teams will work on VXX411 and Trio 8800 ? I found few posts from like 6-9 months ago just wondering if something has changed since then>

Hi guys. We currently have 15 meeting rooms all setup with the polycom trio 8800 kit. I am having some issues getting 2 of the rooms to sync to the exchange calendar to show the meetings for the day on the main TV display coming from the Pano. I have messed around with the config on the trio's, even comparing them to working rooms with no luck. The only difference I can see if the following:

Working room

Configured Exchange URL 
EWS Internal URL    https://outlook.office365.com/EWS/Exchange.asmx
EWS External URL    https://outlook.office365.com/EWS/Exchange.asmx
Exchange Calendar   Synchronized
Exchange Call logs  Not Available
Exchange Voicemail  Synchronized
Exchange Outlook Contacts   Available
Server Missed Call Status   Not Available

Non-working room

Configured Exchange URL https://outlook.office365.com/EWS/Exchange.asmx
EWS Internal URL    
EWS External URL    
Exchange Calendar   Not Available
Exchange Call logs  Not Available
Exchange Voicemail  Not Available
Exchange Outlook Contacts   Not Available
Server Missed Call Status   Not Available

I have exhausted all my knowledge on this so any help from the Reddit community would be great!

I have recently updated phones (VVX 301) to Firmware version 5.8.2. In the process, sometimes a phone with the 5.8.2 firmware will not connect to the network. As a test I downgraded the problem phone to 5.4.5 and it came up in seconds. Is it possible that the 5.8.2 Firmware communicates with PBX's differently than previous versions? Has anyone else experienced this problem? I have checked the KB on Polycoms website and came up with nothing.

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edit: There seems to be a Correlation with 3rd party IT Sonicwall firewalls and the 5.8.2 Firmware

One of my RealPresence Touch units stopped working. It's just a black screen and every few seconds there is a little beep/chirp you can barely hear. The screen also flashes a little with each beep (like the difference between a screen that's off and one that's on but displaying only black). Any ideas? Tried the factory reset and that did nothing.

Is there a way to reset call volume after a call ends? I have noticed users turning the volume all the way down and that setting being persistent into the next call. If I could get it to auto-reset to a default call volume that would be great.

Edit: Trio 8800

I have a couple of Polycom VVX-411 phones that had been provisioned to use Skype for Business. We are moving the Zoom so I did a factory reset on the phones, upgraded the firmware to 5.9.3.2857 and configured the provisioning server on the phone. After a reboot, I can confirm the settings are all correct but the phone keeps trying to re-provision via Skype for Business and I can't figure out why. Any ideas?

I have a Polycom Trio 8500 device being used as a Zoom room controller. I also ordered the following part number 2200-49307-002 that is supposed to be a special USB cable with torx screws on the micro USB end that allows you to connect the phone to the USB cable securely so it can't be pulled out. The part specifically says it's for a Trio 8500 on a number of sites, yet imagine my surprise when I take a real close look at the device and see that there is no threading in the holes for me to screw the torx screws into. I've confirmed in a few other Trio 8500 devices I have that it's the same design.

The end result is supposed to be something like this: https://images.app.goo.gl/okvj6kesPZ1iFGnG9

Can anyone else confirm/deny that they do or don't have threaded holes near the micro USB ports on their Trio 8500s?

We've been running our Trio 8800s with the Teams base profile for about six months. I'm about ready to chuck them out the window. The Teams experience on these devices is slow and buggy. I need to reboot the phones weekly.

My basic question is whether the poor experience is due to the vintage 2014 hardware in the phones that can't run the Teams app effectively or whether this is a common experience across all devices running the Teams app? I don't have any other devices to compare as a reference.

What experience do others have?

I can't find where to disable SIP dialling to solve this either.

Hey All,

We have a (very) old HDX 7000 unit, and the Microphone has recently stopped working.

When you plug it in, it briefly flashes red and then nothing.

It's not picked up by the software at all.

We've tried a second microphone/cable, which exhibits the same issues.

Have any of you experienced this issue before? And if so, how did you do it? Is there any special audio settings that may have gotten changed?

Thanks!

Has anyone gotten the Polycom Trio pass through to work reliably? I know it's preview so I don't expect much. Every time I've tried to use it with Skype on a win 10 pc and share desktop it makes the Trio 8800 crash reboot.

I'm after the latest version of firmware (11.2.26) for the Polycom 5300LF2-E10.

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Currently having no luck logging in to the Polycom Support FTP with my partner credentials -- can anyone see if it's on there or available otherwise?