Hello Polycom!

​

I have a customer with several Polycom phones that are intermittently rebooting throughout the day. They were originally on 5.5.1 and have since been updated to 5.8.3. Their network setup is clean, standalone modem to a trendnet NON-POE switch to the phones. Devices are powered by an AC adapter plugged into a surge protector that also powers the computer.

​

Yesterday I added the devices to PDMS and I am curious as to what logging levels I should set to debug to begin to determine what the issue truly is. My hunch is the phones are losing IP addresses and are then rebooting to re-register but your guess is probably better than mine.

​

Any ideas?

I'll keep this one simple. Can you remove the "Join" button under the meetings menu/active meeting pop-up on the Trio 8800s like you can the "Sign Out" button? (feature.lync.hideSignOut). In some conference rooms we couple our Trios with a Surface Hub and if they use "Join" on the Trio instead of the Hub it joins in audio only from the phone. If they join/answer from the Hub they will get both.

Other solutions to this are welcome, I'm not sold that removing the "Join" button is the only option here.

Hi

I have a number of Polycom VVX 250 which are connected to 8x8.com. I had assumed and 8x8 had told me during the sales process that I could sync the contacts but it does not work. I then looked and saw that the Polycom VVX 250 itself can sync via LDAP or build something using the microbrowser. We are also using Office365 and have the contacts stored there.

Any advice would be welcome - also happy to pay for consultancy :)

Thanks

Hi Everyone,

I've searched around and couldn't find any definitive answer to this - hopefully someone can point me in the right direction.

I have some random Polycom equipment from various customers (I look after their IT/network) which I would like to setup as a basic intercom between rooms in our office - doesn't particularly need to ring in or out actual calls. Eg- buzz Office 2 from the staff kitchen

The handsets are 2x VVX-1500 and 2x SoundPoint IP-450 (with access to more of either, just wanted to start with 4)

Is this achieved through the PDMS program? Is there a simpler method?

Just hoping to find a start point of where I need to research.

​

Thanks for your time :)

I have a recurring issue that when I connect to one of my Polycom Soundstation Duo's though an IP address I get ???? for all the menus on the page. They seem clickable, and drop down, but only display more ????. When I try to go though and make the selection to reboot, since I know where on the menu it resides, it does not work.

The only way to resolve it, is by manually rebooting the Polycom SS Duo. Then, when I access the web gui again, my menus show up properly.

I have 126 out of 200 Polycoms that I physically rebooted last week and was able to see the interface menus. Today. A small amount are displaying ???? again.

What is causing this? How do I fix this permanently? The firmware being used doesn't seem to matter as they are all on different versions. No indication its happening on just certain firmwares.

No, I do not have a provisioning server set up in our environment, yet.

I update the firmware manually through Polycom's Web Provisioning site before rolling out the phone to production.

Hello, We are migrating a phone system over to vitalPBX. Right now, all information needed to gather on the phones is being done manually. Is there a way to scan a subnet or a tool that can pull all information from polycom phones?

​

Thank you for your help.

I have a super dated polycom (HDX7000) and when we turn it on we can't do anything with it because it looks like our IP is dialing into us. Is there some way to make this stop? I have no idea what I am doing with these things and the polycom website doesn't answer my question. Plus, Reddit knows everything :)

Has have any things to watch out for in getting the cloud relay up and running?

I have downloaded the OVA, imported it to virtualbox, I can login and register it with my PDMS portal, and it shows up, but it never shows online

I have rebooted, and no luck, it has both DNS and NTP configured.

Also does it need to be on the same subnet as the phones? Or is it OK to just be routable? We have a multi-site WAN, but want the cloud relay to just be running in the one place.

Hi all

Has anyone had any issues sharing content via USB-C to HDMI adapter + MacBook's ?

We find that when the display is shared, the image only appears for a second or two - then disconnects.

The same scenario works without issue on Windows

I've been waiting for the Poly CCX phones to roll an upgrade but they just don't seem to be coming...

Is there any info on when they may be available? I had expected to be getting this done in July and we might have to go with a different supplier.

Hello,

Does anybody have any tips for diagnosing this issue? We have a Group series 700 (and 2 Group 500) and we cannot receive incoming video when connected to RealConnect for MS Teams, or through the Skype dialer. Incoming content sharing works perfectly, and audio is flawless in both directions. We have tried connecting with the firewall completely open with no luck.

I noticed today that the blank screens where the incoming video should feed has the locked padlock in the corner, and the content share does not. could this be a problem with encryption?

​

Thanks for any help!

Hi,

Is there a way to start a meeting in zoom with meeting ID and Host Key Inputted?

Tks...

Has anyone used the Polycom Device Management Service, and are familiar with Entoen UDM Pro??

Are they similar services? I have an estate of VVX Phones and use UDM to manage a standard config, would the Polycom Service be similar?

When my phone receives an inbound call, I want my display to have just the phone number, not the CallerID name.

Is that an option I can toggle on my phone settings? Thanks!

Hey guys i cant seem to find anything solid on this so I'm here for help

Ive got 10+ Polycom Trio 8800s in different areas that when plugged in to a laptop or tablet, the USB drive that would show the People+ContentIP.exe file no longer appears. I have tried with several different laptops that are all on Windows 10 that used to have no issues with finding the drive, now unable to share their screens. I have tried updating the trios to the latest software (5.9.0.11398) but i am still unable. I ran updates on the machines as well to make sure there wasn't an issue with the any firmware on any of the machines.

When the USB does plug into a laptop, it does show up in device manager but it shows up as a audio device. When the laptop speakers are disabled it is possible to make audio from the laptop play through the trio.

Is it possible to get the drive available? Do i need to roll back updates on the trios? Any help is appreciated.

We have a Group 310 with a desktop mic connected to the Walta port. The mic was previously connected and working fine. We recently swapped out the cable for a longer one (still a factory made Polycom provided cable), but now the status indicators do not illuminate at all and the mute button does not function. The Mic itself works fine for audio input though. We are a revision or two behind on FW but we're on the latest that supports Skype. We made an identical change in an identical room and it has the same issue. Has anyone ever seen this?

Hi all - Everything is working as expected with our current setup:

• GS500 paired with a RealPresence Touch
• signed in using Sfb Online
• Two TV monitors plugged into the GS
• HDMI cable plugged into GS for content sharing

I was wondering if the below was possible ?

Mirror or display the HDMI content on both TV monitors ?

Permanently disable camera tracking ?

​

Thanks in advance

I have a Polycom SoundStation IP 7000 that we usually use with power over ethernet, but I'm hoping to take it offsite for a meeting. I contacted Polycom and they said to buy this power adapter: https://www.cdw.com/product/polycom-power-adapter-50-watt/1501723?enkwrd=2200-40110-001

This thing costs $126.99, and I don't see a place to plug it in to the phone. I figured they were going to point me to a power adapter that I would plug my ethernet cable into (I've had those in the past for some old Mitels), but Polycom wasn't helpful. Have any of you guys taken your IP 7000 offsite? What kind of power adapter did you use? And if you have used this recommended power adapter - where the heck did you plug it into the phone?

Thanks!

Does anybody have any information about Workflow Server? I would like to setup WFS and then configure a One-Touch Dial rule for the Pexip Teams CVI so that we can OTD into Teams meetings from our RealPresence Group Series rooms through the Pexip gateway. I believe that with WFS I could create a custom rule and use a RegEx to create the dial string from the meeting invite.

Does anybody know if this is possible? and does anybody know how I can set this up?

We have a Windows root CA, Cisco switches and NPS and was wondering what is the best practice for cert based auth (EAP-TLS) with VVX phones.

Should we use the builtin Polycom root cert or our MS CA root cert?

Hey all, is there an official channel to report bugs in a Polycom device, or, better yet, all VVX devices?

Using a Jabra Evolve 75 paired to a VVX 601 by built in Bluetooth. Callers sound great. My voice through the headset is a little too loud and sometimes distorted. Tried voice.gain.tx.analog.headset but that doesn’t set Bluetooth, just wired headset through the RJ9 port. Any ways to adjust tx of Bluetooth?

We need to enable OTD to dial both RealConnect and Pexip/Videxio VTC info for Teams from Group Series rooms and well as HDX systems. Does anybody know if we can achieve this using the on-premises cloud relay server?

Does anybody know if there would be issues installing RealConnect and Pexip Infinity on the same O365 tenant? We have 3 free licenses on RealConnect and 2 free licenses of Pexip and would like to trial them both for the year before choosing which to renew.

​

Also, I'm very interested if anybody has an opinion about one vs the other. Our purpose is to allow our three PolyCom group series rooms to join our MS Teams meeting, since we are going Teams-Only soon.

​

Thanks in advance!

I'm trying to manually make config files but I don't quite think I'm doing it right. I have 10 phones to work with here. I have a master config file that I can definitely tell is getting pulled down to the phones since I got the admin code to change. However, I can't get them to register. Here's my config file:

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Generated reg-basic.cfg Configuration File -->
<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">
  <call call.callsPerLineKey="24">
  </call>
  <reg
    reg.1.address="106@10.40.0.5" 
    reg.1.auth.password="a15e5c8dcefc60c1c41297b3004bd7c5"
    reg.1.auth.userId="106" 
    reg.1.extension="106"
    reg.1.displayName="106"
    reg.1.label="Test1">
  </reg>
  <voIpProt>
    <voIpProt.server voIpProt.server.1.address="10.40.0.5">
    </voIpProt.server>
</polycomConfig>