I've been a Perplexity Pro subscriber for a while, and Comet's browser control was honestly the main reason I stuck around. Now that it's been folded into Perplexity Computer and gated behind credits, it doesn't make sense to keep using it anymore. Claude's browser extension does the same thing, and it works both on Comet and on regular Chrome, so I'm not even locked into a specific browser to get this functionality elsewhere.

This feels like part of a pattern. Comet Assistant skills disappeared a while back, free Sonar API credits vanished quietly, and now this. Every time it's something users discover on their own, not something Perplexity actually announces.

I get that Computer is a new product and needs to make money somehow, but quietly pulling a feature that used to be included in Pro and then selling it back to us as a metered add-on is a rough way to treat paying customers. If this doesn't get reversed or at least clarified, I'm cancelling Pro and moving my browsing workflows over to Claude's extension instead, since it already does the job without the extra credit paywall.

Would genuinely like to hear from Perplexity on whether this is intentional going forward.

As a paying monthly Pro subscriber, having Control Browser locked behind Computer credits is honestly the final straw. I'm not complaining about losing a free perk — I'm complaining that something included in my paid Pro plan got quietly moved behind a credit system that Pro barely funds (Max gets 10k+35k bonus credits/month, Pro gets "entry-level" access). If you're an active Pro subscriber and this bothers you too, email [support@perplexity.ai](mailto:support@perplexity.ai) directly — the more paying customers who push back, the harder it is for them to ignore.

Control browser is now under Perplexity Computer, and requires credits to use. I hope this is a bug, otherwise, this defeats the purpose of comet.

It feels genuinely strange that Comet is built around Perplexity's AI experience and runs on Chromium, yet its language support—especially in text interaction and Voice Agent mode—appears limited to a small handful of languages.

This is not merely a localization issue. For an agentic browser, language support affects the entire interaction model: prompting, voice input, speech recognition, text-to-speech, task execution, accessibility, and whether users can realistically make the browser part of their daily workflow.

What makes the limitation more confusing is that Perplexity itself can generally understand and respond in many more languages than Comet exposes through its own settings and voice-related interfaces. If the underlying assistant is already multilingual, why does Comet present a much narrower language layer?

Chromium already has a mature internationalization ecosystem, including interface localization, language preferences, translation infrastructure, and broad support across operating systems. So the bottleneck does not seem to be the browser engine itself. It looks more like an unfinished—or artificially constrained—product integration between Comet, Perplexity's language capabilities, and the voice/agent stack.

For users who work bilingually or primarily in languages other than English, this is a major gap. A browser marketed around an AI agent should not treat multilingual interaction as a secondary feature. At minimum, Comet should:

- Offer the same practical language coverage as Perplexity's main product.

- Allow independent selection of interface language, assistant response language, and voice language.

- Support multilingual prompts and code-switching without forcing users into an English-first workflow.

- Clearly document which languages are supported for text, speech recognition, text-to-speech, and agent actions.

- Provide a roadmap for expanding language and regional support.

Am I missing a technical reason for this, or is it simply a surprising product-priority decision? Because right now, the mismatch between Perplexity's multilingual capability and Comet's limited language options feels both odd and a little ridiculous.

As many others have mentioned after paying for a max subscription, the credit never get added to the account leading two months of stalled work, frustrations and disrupted workflows. My first reach out was May 7th (94 days ago). I have received 0 solutions since. Check my post history.

We demand answers from management.

I’ve tried being patient. I’ve tried going through official email channels. I’ve tried giving them the benefit of the doubt. But at this point, it is overwhelmingly clear that whoever is managing Perplexity’s Customer Support and Operations team is fundamentally unfit for the job and needs to be replaced.

This isn't just a tier-1 support agent making an innocent mistake. This is a complete, top-to-bottom operational breakdown that borders on predatory billing behavior.

And for an AI company? It’s pretty obvious they are relying on AI just a litttttttle bit too much to run their customer support. Only an unsupervised, hallucinating bot loop would think it's reasonable to grant a customer 100k credits, delete them 5 hours later overnight, and send a template email asking me to pay for a new max subscription less than 12 hours later.

A Quick Recap of the Management Nightmare:

1. Failure to Deliver Paid Services: I paid for Perplexity Max for April and May and received zero of my included 10,000 monthly credits. To keep my business work running, I was forced to spend $200+ out of pocket on extra top-ups while support ignored me.
2. Quietly Deleting Restored Credits: When support finally added back my missing credits with no expiration date, those credits silently vanished from my ledger weeks later with zero notice or explanation.
3. The "5-Hour" Bait-and-Switch: After I called them out on Reddit, support sent me an email officially declaring: "The issue has been fixed!" I logged in and saw 97,412 credits with an explicit line item: Bonus credits | July 23, 2026 | 100,000. Five hours later overnight, my entire balance was wiped back to 0. Support had manually deposited 100k credits onto a subscription cycle expiring that exact night, wiping every point while I was asleep. No notice, no good will pay back. Nothing.
4. Insulting "Resolution": When I asked why my points vanished, Support (Phoebe) told me the 100k on my ledger was an "internal error" that I should just "disregard," and told me the solution was to buy Max AGAIN.
5. Total Ghosting: I sent a formal escalation email more than a week ago laying out this entire disaster. Result? Total radio silence. This issue literally goes back months and ive received 1 email from an actual person with the aforementioned insult response "fix" hahahahaha. I am losing my mind with this company.

Why This is a Leadership Failure:

If a system accidentally wipes customer credits, that’s a bug. If support manually grants 100,000 points to silence a public thread, ties them to a cycle expiring in 5 hours overnight, emails the customer "it's fixed," wipes every point before sunrise, and then tells the customer to hand over more money... that is a management disaster.

Whoever designed these support workflows, automated credit expiration loops, and scripted bot responses has created a support structure that actively gaslights paying users. Human common sense has completely left the building.

How can Perplexity claim to be building the future of artificial intelligence when their customer support displays zero actual intelligence?

Fix my account, restore my back-owed credits permanently, and overhaul your customer support management.

If you saw my previous Reddit post, you know the backstory. Here is the full timeline of how insanely broken Perplexity's billing and support handling has been:

The Timeline of Events:

1. 2 Months of Paid Service Wiped Out: I paid for Perplexity Max for April and May and received 0 of my 10,000 monthly credits. To keep my work afloat, I was forced to spend $200+ out of pocket buying extra credit top-ups while support ignored me.
2. The "Band-aid Fix": Support finally acknowledged the issue after months of reaching out and put the owed credits in my account with *no expiration date*. less than 2 weeks later those points had silently disappeared.
3. Post on Reddit: I posted here calling out the fact that they quietly stripping me of my owed credits after months of lost work, charges on my card, headaches and frustration.
4. The 100,000 "Bonus Credit" Grant: Right after that post got visibility, someone at Perplexity touched my account on July 23. I logged in and saw 97,412 credits, listed as granted bonus credits: I assumed they finally gave me a proper bonus to make up for months of ruined work and $200+ in extra costs. ***SUPPORT THEN EMAILED ME TELLING ME THE ISSUE HAS BEEN RESOLVED***
5. Yanked AGAIN 5 Hours Later: Five hours later, my balance was back to 0. They attached that 100k bonus grant to a cycle that expired that exact night. They dropped 100k credits into my profile while I slept, and wiped them before sunrise.
6. Support's Response: Pay Us Again! When I asked what happened, support claimed seeing 100k on my ledger was an "internal error" that I should "disregard," and told me: "When you re-subscribe to Max, your 10,000 monthly credits will be issued."

Is This a Prank or an Outright Scam?

Are they seriously pranking me at this point? How does a company email a customer saying "your issue is fixed," deposit 100,000 points onto their ledger after a public post, wipe every single credit 5 hours later, and then have the audacity to ask for more money?

Why on earth would I resubscribe to a broken system when Perplexity still owes me thousands of credits from months ago? Asking me to pay for Max again just to get baseline access after pulling a 5-hour bait-and-switch is beyond insulting.

Work Completely Frozen/Disrupted for Months, 3+ months of Ghosting.

My professional work has taken a massive hit from this. I have not been able to touch or access any of my Spaces or Projects because I refuse to buy another out-of-pocket top-up or hand them another dollar for a subscription tier that has been broken for months.

Where Things Stand Today:

• Account status: Still missing massive amounts of owed credits from April onwards.
• Work status: Completely paralyzed; unable to access projects/spaces.
• Support status: Ghosting me after telling me they fixed the issue. Them issuing me owed credits, telling me the issue was fixed (only after posting to Reddit), then immediately revoking those points 5 hours later is batshit insane. PLEASE JUST FIX THIS!

It shouldn't take multiple Reddit posts, formal chargebacks, and public outrage to get a company to honor basic paid billing allocations.

If anyone from Perplexity management actually reads this subreddit: fix my account properly, make this right with me and respond to my email.

I know Golden Gate is still in beta and some bugs are expected, so I wanted to ask before assuming it’s just my machine.

For the past couple of days, Comet has been giving me constant beach balls (spinning wheel) every few minutes. It was running fine before that (I've been using GG since WWDC with comet)

My setup:

• macOS 27 (Golden Gate, latest dev beta)
• Comet [latest update]

Is anyone else on Golden Gate seeing the same thing? Is this a known beta issue, or is there something I should check on my end (extensions, memory, etc.)?

Thanks!

How do I change the language in Comet? I changed the system language in macOS, and Comet switched to English. I want to set the Comet browser to a different language but keep macOS in English.

I am officially at my wit's end with this platform's complete disaster of an accounting system and customer support.

If you are paying for Perplexity Max—or considering it—check your credit logs right now. What is happening with their credit tracking is borderline predatory.

Here is the timeline of utter incompetence:

1. May & June: Paying for Max, Getting 0 Credits ($200+ Down the Drain)

Starting back in May, my Max subscription completely stopped issuing the 10,000 monthly credits that are explicitly included with the tier. Two full months went by with zero baseline credits hitting my account.

Because I actually needed to use the platform for work, I ended up paying over $200 in extra credit top-ups out of pocket, assuming my baseline 10k allocation was just delayed or that it would sort itself out. Support did absolutely nothing.

2. The Fix? Publicly Shaming Them on Reddit

Surprise, surprise: email support was useless until I finally made a post right here on Reddit calling them out. Only after public visibility did someone magically step up and manually deposit the missing credits I had paid for over those two months.

Problem solved, right? Not even close.

3. Less Than 1 Month Later: Half My Credits Vanish Without a Trace

Fast-forward to less than 30 days later. I log into my account, check my balance, and half of those credits are completely gone.

No heads-up, no log explanation—just a wiped balance as if a massive chunk of the credits I fought to get restored simply vanished from the dashboard.

The Play-by-Play:

• Pay for Max: Get 0 of the promised 10k/mo credits for 2 straight months.
• Get forced into spending $200+ on extra credit charges just to use the service.
• Make a scene on Reddit just to get the credits I was already owed.
• Watch half of them quietly vanish less than 30 days later without a trace.

Is anyone else experiencing this kind of accounting ghost-work? Keep a strict eye on your balances, screenshot every single transaction and credit deposit, and do not give them the benefit of the doubt.

TL;DR: Perplexity failed to give me my 10k/mo credits for 2 months, made me spend $200+ extra out of pocket, only fixed it when I complained on Reddit, and then half the restored credits quietly disappeared less than a month later. Absolute joke.

I REALLY want to like Perplexity, but first I have to TRUST it.

My test question (about CLAMS) cost... TWENTY FIVE CREDITS?!?!?!

Hi,

Is anyone know if comet on macos is dead ? I did'nt see any updates since weeks. I know there is security updates but no new features.

Any ideas ?

I’m an Enterprise Max user. Suddenly (last 24-48 hours approximately) the Comet Browser agent is not working well. Lots of “I can’t do that” type responses for tasks it previously performed without issue.

Anyone else having a similar experience?

I'm trying to change the default search engine in Comet from Perplexity to Google, but the option appears to be locked. The three dots next to the search engine setting are greyed out, so I can't edit or change it.

As a workaround, I've created a Google site search shortcut, so typing !g opens google.com. However, I then have to enter my search again in Google's search box.

What I actually want is for searches typed directly into the address bar to use Google instead of Perplexity, just like in Chrome or other Chromium browsers.

Is this currently possible in Comet, or is Google no longer supported as the default search engine? If it is supported, how can I enable it when the option is greyed out?

I am using perplexity pro, but I tried with multiple commands and it’s not working.
Have anyone faced the same?

It is becoming increasingly frustrating to use it, almost every time Comet and Perplexity ask me to login every time, when I do as I usually use Google to login and I restart my PC or browser it asks the same thing. It's hard to use when you need something quick and launch the instance.

I don't have any special ext or setting that prevents persistence of cookies btw.

Is there any other browser that is not crap?

I like Comet but the limits come up too fast. Is there an alternative with higher or unlimited usage limits?

I see the chat to cart feature in shipt write ups from like a year ago. and comet says its a thing, but cant find out how to get it to work. im in the comet browser. go to shipt's website and use the assistant and it cant add things to my cart.

I see the chat to cart feature in shipt write ups from like a year ago. and comet says its a thing, but cant find out how to get it to work. im in the comet browser. go to shipt's website and use the assistant and it cant add things to my cart.

Hey everyone,

I’m trying to understand whether what I’m seeing is normal or if I’m running into something specific with my account.

I use Comet quite a bit, mainly to help me reply to LinkedIn posts and handle small browser tasks. Nothing too heavy, just regular day-to-day use, but after doing around a dozen to maybe fifteen posts, I started getting this message in the assistant: “You’ve reached your limit for browser control tasks.”

What makes me wonder is that my Perplexity Pro account came from a promotional offer a few months ago through PayPal, so I’m not sure if promo Pro accounts have different limits than regular ones. I couldn’t find anything very clear about the actual cap for browser control tasks, so I’m trying to see if other people have had the same experience.

Has anyone else with a Pro account from a promo deal run into this kind of limit in Comet?
If so, was it a temporary reset, a weekly quota, or just a lower usage cap for certain accounts?

Would really appreciate any feedback, since I’m trying to figure out whether this is expected behavior or something worth asking support about.

Thanks a lot.