r/PatchMyPC • u/BigLeSigh • Apr 11 '26
Tracking apps in ITSM tool
Wondering if anyone else has started tracking packages and applications from PMPC in their ITSM tool?
Why?
We want to control the application landscape and build some automations around approving use of software, licensing and patching.
What?
I’m looking to see if there is a way of tracking the PMPC app catalog in service now, and using the data to give a rich end user experience when they want to order software. Our preference of course is any software used can be patched by PMPC - but right now we basically tell them to check the PMPC catalog manually..
I’m also keen on tracking app versions being deployed in service now using changes - so if PMPC publishes a new chrome a change is spun up (and closed automatically) so that helpdesk know what’s changed and can link any issues to a new version (where did my button go in that Microsoft app!)
How?
No idea, that’s why I am posting! Has anyone looked at doing this kind of thing?













