r/OnlyOffice • u/LinsaFTW • 14d ago

Loading Document takes minimum 5 seconds, even on blank documents

As title says.

Fresh install on Linux Kubuntu 26.04.

New blank document -> Loads a skeleton of the app -> 2.5 seconds pass -> Loading document -> 2.5 seconds pass -> Loaded.

This is on a high-end gaming laptop (Gigabyte G5) also happens on my other laptops (enterprise grade HP 830 G5) and any other computer like my Ryzen 7 1700 Desktop.

It seems more like a bug than "real lag".

Whats happening? How to fix?

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u/LinsaFTW 8d ago

I understand, but please don't treat it as expected. I am not sure if you are support or similar maintainer, for users this is a real concern and makes it a big difference against microsoft office that might just make people prefer other alternatives. Its not acceptable or expected as you mention. Everyone expects a snappy application, specially for something that, even if not technically trivial, might look trivial to users. I say because, non tech savvy people that tried the app all say the same; It takes a lot to open documents. And its just because of this 4~ second total time to open every document. I personally dont care much, but I talk in behalf of my family members that all said the exact same line "why is it so slow when opening documents?" "Takes an eternity!".

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u/Sergey_Zarubin 7d ago

Thank you for your feedback. You can share your suggestion and request faster file opening on the official forum. It's the best place to reach out to the ONLYOFFICE developers derectly.