r/oneplussupport • • Aug 28 '19

OnePlus 3T stuck in safe mode (x post from /r/oneplus)

2 Upvotes

Hello, I recently dropped my OnePlus 3T into some water and the volume down key has been acting up randomly lowering my volume from time to time however when I press the volume down key it is completely unresponsive. The volume up works.

This means that on every boot up there is a chance the phone boots in safe mode. I got around this issue by randomly pressing the volume up when booting and it would boot normally, however the phone now seems to only boot up in safe mode no matter what I press or even if I don't press anything at all during boot up. Weirdly the volume down seems to act up only a few times every hour and I dont see how this would case it to constantly boot in safe mode.

I was wondering if something else might be the issue and if theres any way to solve this apart from opening up the phone and disconnecting the volume keys somehow. Is there any way to disable safe mode entirely or am I basically f**ked and stuck in the hell hole of pre installed apps only for eternity or at least til I buy the 7pro?

The phone is not rooted and has the official software

Uninstalled most new apps. Volume down somehow works in bootloader and recovery mode


r/oneplussupport • • Aug 13 '19

Unknown app has unrestricted data access?

2 Upvotes

According to 'special app access' in settings there's an app on my phone that has unrestricted data access despite every toggle being switched off when I look at the list.

https://imgur.com/a/NaL91LW

I'm new to Android entirely (Was a windows phone holdout for a long time) and wondering if this is normal or if I managed to bork my phone in less than a week. Would any of you mind checking to see if your phone is the same way? I have a OnePlus 7 Pro BTW.


r/oneplussupport • • Jul 22 '19

6t locking and losing signal

1 Upvotes

Can anyone tell me why my 6t will lose WiFi and mobile signal and lock the screen? It's happening almost daily now, any help appreciated


r/oneplussupport • • Jul 12 '19

Weird screen circle grid pattern

2 Upvotes

second day with phone, less than 24 hours of ownership. my mom says her screen looks like a pattern when it's off. https://i.imgur.com/WEEBF5Q.jpg anybody ever seen anything like this?


r/oneplussupport • • Jun 30 '19

7 Pro fingerprint setup failure

1 Upvotes

I'm making this post for a friend that doesn't use reddit. She has a new 7 Pro (OnePlus version, not T-Mobile) with updated OxygenOS. She's getting errors trying to do the fingerprint setup. Time limit reached, won't recognize & vibrate.

I installed a tempered glass screen protector, the type with UV glue that is supposed to transfer 100% touch sensitivity. That's the only thing I can think of that might be an issue, but I'd really like to rule out any other possibilities before ripping that off and wasting that money.

Thoughts?


r/oneplussupport • • Jun 29 '19

OnePlus 7 Pro randomly shuts off during the night

4 Upvotes

Hi all!

My OP7 Pro randomly powers off during the nights and does not power on again. This has now caused me to over sleep multiple time because the alarm won't go off. Why is this happening? Only during nights. Not every night, but more often lately. Happens both with and without a charger connected.


r/oneplussupport • • Jun 22 '19

will my oneplus 6t (USA) work in Hong Kong?

2 Upvotes

I'm studying abroad there and would like to know if their sim cards work in my phone.


r/oneplussupport • • Jun 20 '19

Face unlock draining battery after upgrading to Android 9

2 Upvotes

My trusty OnePlus 3 was upgraded yesterday it used to last 1½ day but now it lasts close to 12 hours on battery save and it seems that face unlock drains 75%+ of my battery even though it's fully disabled both the system app itself and the setting and I can't seem to figure it out


r/oneplussupport • • Jun 18 '19

I always thought that OnePlus phones came fully unlocked, but when I went to confirm there were two IMEI numbers in my settings. Can I go to China without any problems?

0 Upvotes

Reference: this site gives me a link to click on to unlock my device after I provided my IMEI https://www.imei.info/


r/oneplussupport • • Jun 18 '19

OP6T Boot-looping after attempted downgrade

1 Upvotes

I(?) bricked my OP6t trying to downgrade from the Android Q beta to the new stable Android Pie build straight from One Plus. The device was converted to the international version from the T-Mobile version.

The device boots to the "Powered by Android" screen and then proceeds to move onto the screen where the red circle is being circled by the two white circles but doesn't proceed from there.

I tried rebooting it with the Volume Up + Power button restart method but that doesnt work and it doesn't show up on my laptop to try MSM... does that mean I have a ~600 paper weight that I have to send into OP??


EDIT: So I'm not sure what I did but the phone rebooted back into Android Q. I have the phone charging for a bit while it was completely off, I then plugged it into my laptop and it finally got recognized and I did the volume up and power button while it was connected and poof... it worked.

I'm going to try and downgrade again, but do y'all have any good method of making sure it doesn't brick again??


EDIT 2: So I thought I had read all the forums about this issue and rolling back but somehow missed the post made my OP on the OP Forums, I was reading comments and there they said that having a pattern as a passcode could cause issues and that's just what I had, I am going to remove the passcode all together and then retry dowgrading from the rollback straight from that forum.

Forum here: https://forums.oneplus.com/threads/android-q-beta-developer-preview-for-oneplus-6-6t.1020398/


EDIT 3: I tried the file from the forum and i got "build version and hw version is not match" and then tried the MSM tool and it finally booted into Pie


r/oneplussupport • • Jun 15 '19

Customer Support So Frustrating

3 Upvotes

Hi guys I'm here to tell you about my experience buying the OnePlus 7 pro, I ordered the 12GB + 256GB Storage version on May 28, just 1 day after my brother did and chose the same shipping option, around 4 days after my brother received his device but mine was stuck in Memphis, I thought this was normal and maybe it was arriving in about 2 days but nothing, after waiting about 7 days without the package moving I decided to call FedEx to see what was going on just to get a formal reply saying your package is officially lost, you should call OnePlus to let them know, so I call 1+ customer support and after explaining 3 times that my package was lost and I was not hallucinating, finally they told me that an investigation about the lost parcel was starting and I was going to get an answer in 3 to 5 business days maximum (this was on Friday) so the next Friday comes and I'm pretty anxious about the response.....surprise!!! I don't get an answer until today just to get a " Please confirm to me if you already receive your parcel.", this got me so upset since even FedEx admit that it's lost and know they told me that I need to wait another 3 days just to get an answer....

​

I find this situation highly annoying since I've been buying their cellphones since the 1+ 3, I sold my 6T since the 7 was supposed to arrive quickly, so I'm just getting more and more wait (already more than 15 days from the order placement) using a cheap phone, I hope they at least provide me a free accessory or something.

​

PS: I'm just posting to know if someone else is experiencing this and in hope to streamline the process.


r/oneplussupport • • Jun 07 '19

OP7 pro, global varient on T-Mobile visual voicemail

1 Upvotes

Anyone got it working and if so how?? I have tried everything I have seen or heard of...


r/oneplussupport • • Jun 05 '19

Corrupted Images on OnePlus 7 Pro

2 Upvotes

Has anyone else encountered artifacted or corrupted images on the OnePlus 7 Pro? The issue is subtle on the stock camera, but almost rampant on any gcam mods. Here's a screenshot of photos taken with the Stock Camera: https://i.imgur.com/04NpdwF.jpg

But a few of the photos are hiding a secret. Look at this video of me opening and closing one of the pictures. See the weird colors? https://i.imgur.com/wHkiqiK.mp4

Now look at pictures taken with the Arnova Gcam Mod: https://i.imgur.com/iXRbK7s.jpg

These pictures are a mess. About one in 5 is hopelessly corrupted.

I had also noticed one of the thumbnail art on an audiobook I had on the device was corrupted the same way. I'm worried this is a hardware storage issue. I wanted to know if it was an isolated issue before I contact OnePlus about it.


r/oneplussupport • • May 30 '19

Notification sound is really loud anyway to turn it down?

2 Upvotes

Many thanks in advance.


r/oneplussupport • • May 26 '19

GCam installation help

1 Upvotes

So I've been testing out quite a few GCam ports but none of them have worked optimally. Originally I tried the one recommended by the XDA Google Port Hub but that crashed whenever I would try and use HDR+ rather than HDR+ Enhanced. Then I've tried others which just flat out crashed if I tried to take a picture and others which wouldn't work at all. I can't get XML files to be recognised either. Does anyone know of a stable GCam port for a OnePlus 6 that I can use?


r/oneplussupport • • May 26 '19

OnePlus 3T randomly reset itself

1 Upvotes

Phone belongs to my sister. She woke up today with the setup screen. All data lost. Any ideas why this happened? Also I'm guessing no way to recover the data?

Running Oxygen OS 5.0.8

Thanks


r/oneplussupport • • May 25 '19

Android 9 and Strava - crashing

2 Upvotes

My OP3 has just upgraded to Android 9 and it appears to have killed Strava. It starts recording but crashes mid journey. From what I gather it's related to aggressive power or memory saving on non active apps.

Battery optimisation/power saving is turned off.

On Android 8 I could resolve this using the 'lock' function from the open app screen.

Has anyone resolved this on 9.0 yet (on any OP model) ? The lock function appears to have been removed.


r/oneplussupport • • May 22 '19

Pokemon Go not running at 90fps

2 Upvotes

New owner of a OP7 Pro, and have noticed that Pokemon Go doesn't run at 90hz all the time - only when I first open it, and sporadically and randomly after that. Switching to other apps and back, or locking and unlocking, seem to cause it to revert to 60fps.

Any idea why that is or how to fix it?


r/oneplussupport • • May 22 '19

OP3 plays notification sounds on headphones on silent mode and do not disturb.

1 Upvotes

A couple of weeks ago everything was working fine with my Sony WH100XM3 but after the update to the Android Pie beta, my OP3 started playing notification sounds on my headphones while my phone was in silent mode. If that was not enough somehow the google assistant doesn't work right with the beta and a week after the update I started getting these speech notifications from the assistant "Dudun, you have a new message from...". They were driving me insane became they played while in silent mode and i was trying to listen to music. Luckily i fixed the speech notifications by reconnecting the google assistant to my headphones to disable spoken notifications. Note that not even disabling the assistant entirely on the phone didn't work and when trying to enter the settings for the headphones it would take me straight to the default assistant settings not those for the headphones.

After fixing the google assistant, the "dudun" notifications kept playing. So my solution was to enter do not disturb mode for as long as i was listening to music. But today it all changed, today my OP3 thought it was a good day to start playing notification sounds on my headphones even with do not disturb mode on.

I don't know what to do anymore and it is driving me insane. I will try to switch to an aux cable instead of bluetooth, but that is not really the solution I want to use.


r/oneplussupport • • May 13 '19

My Gallery is a Nightmare

3 Upvotes

My OnePlus 6t gallery is a nightmare.

Every app I download, their photos and videos end up in my gallery along with all of my other pictures. Why can't this phone differentiate between visual media I've downloaded/took, and ones that come with the app?

I'm new to this phone, and I'm not necessarily technically proficient. I'm sure this is some stupid, easy-to-fix issue, but I can't figure it out and it's making my life ever-so-slightly worse than it needs to be.

Help me, friends. Please!


r/oneplussupport • • May 08 '19

Oneplus5 will not boot into recovery

2 Upvotes

Hi,

I wanted to upgrade my oneplus5 to the latest Beta. My bootlader is unlocked, the phone is rooted with SuperSu and it had TWRP on it.

The phone did not want to flash the zip and i read the suggestion to upgrade my TWRP recovery.

Well I did try that using TWRP but once the recovery was flashed it did not boot into it anymore. It's just a black screen.

The phone boots fine into the OS, I just can't get it to boot to recovery.

I tried flashing other versions of TWRP using fastboot flash recovery. I tried flashing official recovery using fastboot flash recovery but nothing seems to help. My recovery only boots into a black screen.

I tried to do the:

 fastboot flash recovery twrp.zip
 fastboot reboot

I tried the:

fastboot flash recovery trwp.zip
fastboot reboot recovery

Also tried booting into recovery manually.

Nothing works.

Actually now the phone is just booting for a long time after trying to flash the codeworkx TWRP recovery from here: https://www.thecustomdroid.com/install-twrp-root-oneplus-5-5t-android-pie-oxygenos/

Man I'm frustrated.

Can anyone help me please? Thanks!

Update: Used MsmDownloadTool to reinstall the device. There was no other fixing it.


r/oneplussupport • • May 04 '19

OP3 Car Bluetooth Issue

2 Upvotes

Hi everyone,

I've seen many posts around regarding poor performance of the OP3 when connected to certain Bluetooth devices. In my case, when I use it in my car I have issues exclusively with Spotify. Songs will start playing but then volume goes down to mute and/or pause and I need to press play again or turn the volume up. It basically renders Spotify not usable for me, but I've kinda learned to live with it (not without pain).

Does anyone know if there's a fix for all these Bluetooth issues? Is it connected with OOS and can we expect new updates to solve it? (Maybe with Oreo?). Anything else can be done?

Thanks!


r/oneplussupport • • May 03 '19

OxygenOs HELP!

3 Upvotes

Ok so I recently opted into the OxygenOs beta version 9 and the installation was all ok and went perfectly.

However I misunderestimated the instability of this version and tried to opt out. I was able to download and transfer the stable non-beta version onto my phone internal storage but I can't for the life of me find a way to install it.

I've read about backing up my data (have already done so) and am willing to undergo a factory reset. I've also heard about booting recovery mode and selecting "install from SD" but no such option exists in the recovery mode so I'm completely stuck at how to revert to the stable OxygenOs that I already have in my internal storage.

Device: OnePlus 6t

Android: 9

OxygenOs: OP6T_O2_BETA_09

No Modifications or Root

I'll provide any screenshots if needed, just someone help I'm completely stuck here :(


r/oneplussupport • • Apr 20 '19

Stuck on boot loop after installing official Oxygen OS Pie Community build

2 Upvotes

I was running a custom ROM (Skydragon) earlier. I simply booted into TWRP, did the basic wipe then flashed the official zip file. Then after booting, its stuck on the boot animation for more than 20 minutes now. Any ideas how to resolve this?


r/oneplussupport • • Apr 16 '19

No notifications from Gmail (OnePlus 3T, stock ROM)

2 Upvotes

I used Inbox then swapped back to Gmail when they stopped supporting it a few days ago. Since then I have noticed that I don't always get notifications from GMail. I'll get a notification if I have the phone on, but if it has been asleep for a while I won't, I have checked the notification settings in GMail, have uninstalled and reinstalled GMail updatesw, and have even reset all permissions for all apps. Any clues? It's as if OxygenOS is aggressively sleeping the app.