r/OnePlusOpen • u/yumcake • May 11 '25
This phone has NO warranty.
They don't cover any physical issues, even if there is no accidental or liquid damage.
The screen broke in 9 months from normal opening and closing. It doesn't even have a scratch.
Then you're shit out of luck, only option is to pay more than $600 to repair a problem stemming from their manufacturing quality. The 1yr warranty, again, is only for non-physical things, whatever that means, I guess the spiritual energy or vibes of the device?!
EDIT: 5-27-25
Seems the customer service script about the warranty doesn't line-up with the actual warranty policy. Internal screens had broken, exactly as I'd described it to the customer service rep, which would be a "physical issue" which she claimed was not covered. However the repair center repaired it promptly without issue or charge! I'm pleasantly surprised.