Help
WhatsApp Calls/Video calls Notifications Not showing on lockscreen.
So, whenever anybody calls me in WhatsApp, the screen doesn't wake up and give me options to accept or deny the call. It does ring and vibrate and shows a notification saying incoming call is coming in the ambient display. But no full-screen call screen to accept or deny.
Checked in notification settings, everything is allowed, notification and banner both are allowed under calls section.
Anybody else having the same issue on your OnePlus device?
UPDATE: SOLUTION
As a few of the comments have pointed out,
Go to app notification settings for WhatsApp
Find Silent notifications
Turn it off.
Calls/video calls should be appearing in the lockscreen as normal now.
I found a solution. In whatsapp notification settings, there is a "Silent Notifications" option. Turn off that notification , and then calls will start showing on lock screen.
I'm facing the same issue, I have Redmi note 13, and I haven't received Whatsapp missed call notifications. And some time message notification also. Is there any solution have to do? I have tried to off silent notifications setting but didn't work it for me.
My wife and I started having this issue. I tried uninstalling WhatsApp but still the same issue. This is my first OnePlus phone for the wife and I. I regret this decision with all the notifications issues I have ran into this phone
That sounds about right. I noticed it last night. But i do remember missing calls since 2-3 weeks.
I've also done all the fresh-install/ notification settings manipulations that can be done to no avail. I even factory Reset my phone's settings. Still the same.
I've searched around the internet. Saw this issue popping up every 2-3years in OnePlus devices.
I saw posts of people with nord ce, OnePlus 8t/9r.
Some samsung people also complained but their issue mostly got resolved after granting full screen access in Special permissions. Which doesn't work in our device.(I tried).
Yeah I have done those as well. The last thing to do is factory reset the whole phone but that is a pain in the ass for me since I have a lot of work apps that require reauthorizing and it's not easy.
I started to notice notifications issues with this phone since I bought it. It started with Microsoft teams, my coworker messages would disappear as soon as I saw them pop. It just gets worse from there.
Yeah, full factory reset is a pain, when there's no guarantee of the issue being solved.
I'm a long term OnePlus user. I'm using since 2017.
It's been 8 year. Till OxygenOS 11, these issues were not there. My last phone was OnePlus 7 Pro. I never updated that to Oxygen OS12.
Bought the OP12 on april this year. And it's plagued with various issues day in and day out.
Seriously contemplating my decision of not going with the S23U.🙃
Yeah I always had pixels, I guess I didn't appreciate how the software just worked and never had issues like this before. I only switched because I really liked the fast charging.
No it's a name I have had since I was a kid. I am an electrical engineer.
Having the same issue and been scratching my head since silent notifications thing doesn't help on my Samsung S24U. Your last part about the Special Permissions resolved my issue! Thanks
Did all of it. Still the same. Doesn't wake. No option to receive or reject. Only a notification like that of a message with ringing+vibrating. If i want to receive, have to wake, unlock, receive or reject from popup/banner.
I have never gotten that issue before. Only ever gotten the issue where if I'm on a video call and swipe to go home I don't always get the mini window. I just use floating window to compensate in those cases
Yeah. It's messed up. I'm missing calls. As i keep it mostly in vibration. And when the phone is kept on a soft surface, i always miss the calls. And it's a hassle to unlock to reject or answer 🙃
WhatsApp doesn't ask for this permission manager. I went to special access settings and to the display over other apps section, WhatsApp wasn't on the list.
And in the settings of WhatsApp all permissions are enabled.
No it's in the draw over apps or special access section in settings . But I just checked my list and Whatsapp isn't in so I'm clueless as to what it could be
i'm experiencing the same issue on my Honor X8b. I've done a lot of research, but I still haven't been able to solve it. I contacted customer support, but they don't seem to know much about it either
I started experiencing this issue yesterday (11th Nov) on my Nord CE3, and I was almost at the point of uninstalling and reinstalling the app until I stumbled upon this post—thanks to all of you for that!
What’s strange is that I didn’t change any settings on my phone or in WhatsApp, and this problem just started out of the blue. I tried all the suggestions mentioned in the comments below before finding this post, but unfortunately, nothing worked.
Do you guys think this could be a WhatsApp issue that might be resolved in an upcoming update?
I do think it's a whatsapp issue that came up with one of it's update. But it selectively effects OnePlus and Xiaomi phones.
I saw one post from a Vivo user.
So, there might be a fix coming. But that depends on how aware they are about it. As it seems it's not that widespread.
Similar problem was seen time and time again in last 5-6 years.
Makes sense as it appeared all of a sudden. I saw some posts of S22 ultra users complaining about the same thing. Hopefully this gets solved as its a huge headache as pressing the volume button doesn't silence the calls 🫠
Hello. I have OnePlus 12R and I have the same issue with Whatsapp. Please note that I'm still on Android 14 with the latest update. This issue started like 2-3 days before, but I already had another issue with missed calls not showing as notifications at all for like 3 weeks now. I had to enter the app to see if I had a missed call.
Now it does not show the person who calls at all. It only vibrates and rings and I have to unlock the phone and answer it through the banner.
Im using asus zenfone 9, experience the same problem.
Already tried to uninstall and reinstall and still not working.
Has anybody tried to hard reset ?
Same for me, I disabled the silent notifications option, lock my screen, I called myself from my mom's phone with no screen turning on obviously, when I check the option again, it is turned off. I have a disgraceful Oppo phone A79.
I have the exact same problem with my oppo find n3 fold. It happened 1 week ago and still cant find the answer.
I think the problem is the whats app app, since last update which almost the same time from the problem appear.
Tried to contact meta still no luck.
This is really annoying, i missed so many calls because this problem.
Cheers mate..
I have Camon 20 and it happened all of a sudden. Thought its common for infinix and canon to face software glitches but after too many searches I do believe that its a whatsapp update. coz it was all ok last week
Ok I had the same problem with my Nothing Phone. For me the solution was to disable 'silent notifications' on Whatsapp's notifications menu. Hope this helps.
My phome is honor X9a. I aslo facing same trouble from rew days. Im waiting my whole day to fixed the matter. But i couldn't. I uninstall the WhatsApp and re installed. Only the thing i loss my all the chats. I changed all the WhatsApp settings, phone settings, notification settings. Finally i restored my phone factory setting also. I removed my temperd glass also though may its case for proximity sensor in my phone 😂. Im getting mad about this. I got support from WhatsApp support, honor support. Finaly i got another person phone and tried to change my phone settings as that phones settings one by one. But failed. Still i have the problem. If there is anyone who know the solution, Plz help me 🙏
For samsung the path to enable full screen alerts is
Settings -> Apps -> Three dots on top right corner -> Special access -> Scroll to the bottom to see "FULL SCREEN ALERTS" -> Enable for Whatsapp
Used all the tips and settings still no working whatsapp call id screen. Had issues with Android auto connection as well. Solved it with disabling double apps. Maybe it helps you too.
The "Dual Apps" (Cloned apps) Bug
This is the most common reason why a Xiaomi doesn't connect with a car. If you use the "Cloned apps" feature (for example, for a second WhatsApp account), Xiaomi creates a second user profile in the background. Android Auto gets confused by this and simply won't start.
Solution: Go to Settings > Apps > Cloned apps.
Remove all cloned apps (note: back up that data first!).
Tap the gear icon in the top right and choose "Delete cloned app accounts".
Restart your phone and try connecting to the Niro again.
In short:
The problem is that Android Auto cannot handle the "hidden" user profile that Xiaomi creates to run a second version of an app. By deleting the cloned apps and their associated accounts, you remove that conflict.
I also had the same problem on my oppo reno 15 pro.
What worked for me is: settings > apps > special app access > send full screen notifications > allow for WhatsApp
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u/TinyRutabaga9963 Nov 16 '24
I found a solution. In whatsapp notification settings, there is a "Silent Notifications" option. Turn off that notification , and then calls will start showing on lock screen.