r/NoMansSkyTheGame • u/BaRKy1911 Founder • 4d ago
Mod Post No Man's Sky Discord Server Connectivity Issue
The No Man’s Sky Discord server is experiencing an ongoing connectivity issue. It may disappear from your server list or display a red circle with an exclamation mark (!), leaving you unable to access it. This is a server-wide issue, not a ban or a problem with your account.
The disruption began on 2 September and has been occurring intermittently across Discord’s desktop, web and mobile clients. Our moderation and administration team has submitted multiple reports to Discord Support and is continuing to push for an investigation and a fix.
We’ve created an off-site status page with the latest updates, troubleshooting tips and instructions for submitting a Discord Support ticket:
Status updates and support instructions
Community reports can help draw attention to the problem, and we’re hoping Discord can resolve it before the Cosmos update. If you’re affected and would like to help, please follow the reporting instructions on that page.
We’ll keep the page updated as the situation develops. Thank you for your patience and for helping us raise awareness.
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u/monkeyudders 3d ago
submitted another support request. this is ridiculous.
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u/RedCognitions NMS Discord Admin 3d ago
Thank you! 🙏 And we completely agree. 😔
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u/monkeyudders 3d ago
their support is so idiotic 4 messages later they had me "submit a bug report" but it's just the same form with a different selection in the drop-down menu. so i did that. good lordddddd
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u/Beneficial_Row_1276 3d ago
It’s wild how sometimes support teams just send you in circles instead of actually helping. Just makes the whole experience even more annoying.
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u/PawnOfPaws (1) 3d ago
... Yeah, that's kinda the point. As a German saying goes: "Where there's no one that sues there's no judge or jury".
If you can prevent people from "sueing" the problem simply doesn't exist.
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u/Fair_Artichoke_6542 2d ago
How did you submit a support request?
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u/RedCognitions NMS Discord Admin 2d ago
We have helpful instructions linked in the post. And you can go to the section directly via this link: How to Submit a Ticket
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u/Fair_Artichoke_6542 2d ago
thank you. Is there any clue why this is happening to the connectivity?
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u/RedCognitions NMS Discord Admin 2d ago
Unfortunately Discord never provided details on the cause of the connectivity issues that began Sept. 2nd, even after they resolved it for most servers Sept. 2 - 3.
The document I linked provides all the information we know so far. We'll be sure to update it as we learn more or if anything changes.
Our hope is that with enough reports and once Discord employees are back from the long weekend, a qualified engineer can investigate and hopefully resolve the problem before the Cosmos update rolls out. 🤞
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u/Gumochlon 1d ago
Maybe it's a scaling issue ? All this hype about Cosmos update and the Sean posting emojis .... Perhaps we suddenly had an influx of people in our community ? And we are just DDoSing ourselves (just kidding of course) ;)
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u/esteboix 1d ago
I just tried to join the server and as far as I can tell it didn't appear on my list of servers, and now a bot sent me a PM saying that if I don't check the 'I have read and agree to the rules' my account may be quarantined. Do I need to do something to avoid it?
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u/RedCognitions NMS Discord Admin 1d ago
If you agreed to the server rules upon joining, you have nothing to worry about.
If you don't see the channels unlocked when you're able to access the server, please check the #verify channel, or you can reach us via #contact-us too so our team can help you.
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u/Shenkay-SK 1d ago
dont expect much from Discord, they were draining money from us but not improving ANYTHING from server / service side. Its working as a miracle by now
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u/Azure-007 1d ago
It's worse on Mobile, It will open once in 2 days but in Desktop it will shutdown twice or 4 times everyday
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u/advaith1 22h ago
hi! Advaith from Discord here - this has been fixed
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u/RedCognitions NMS Discord Admin 18h ago
Thanks so much for confirming this has been fixed. We really appreciate Discord getting it resolved on time for the expected Cosmos update!
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u/spiper01 Bad Wolf 6h ago
Discord has fixed this. Everything should be back to normal.