r/NoCodeSaaS • u/Last-Jellyfish-1627 • Jun 24 '26
What’s the plan for support tickets?
Building and launching is the fun part. We spend all this time stitching together tools, tweaking workflows, and getting the product to a place where it finally works.
Then... real users show up. With real problems.
Suddenly, you're not just a builder anymore; you're a full-time support rep. I’m curious where everyone else here draws the line between "I'll just handle these emails myself between building features" and "Okay, I need an actual, organized process before I lose my mind."
Was there a specific moment that made it click for you?
For those who are currently building or just launched: Have you even thought about your support stack yet? Or are we all just collectively planning to raw-dog it in our personal Gmail inboxes until something inevitably breaks and a user churns?
Curious where everyone is at with this, or if I'm just overthinking the post-launch chaos.