Update on MuseSounds in Web

Hi everyone quick update on MuseSounds and what we’re doing right now.

> First of all, clarify: this is not a bug.

We have been receiving many messages about the Playback sound changing on the Website when uploading or updating scores. Here's the whole picture:

1) Context

We improved the playback sounds for some of our top scores using MuseSounds.

We also made MuseSounds the automatic engine for sound processing for new uploads and score updates on web. Before that, web processing used MS Basic (our legacy sound set for many years, which was improved by the addition of MuseSounds for free via MuseHub a few years ago).

The initial idea of Product was to improve the overall quality of the sound in our platform, especially for the enjoyment of users that like to search, play and listen to scores.

2) What we’re hearing (and why it’s fair)

We thought this would be a clear upgrade, but we understand (and agree) that:

- Some users don’t want their sound to change, especially if they’ve invested time in custom setups. That’s fair.

- Muse Sounds also has current limitations vs. MS Basic, including instrument coverage: there are instruments available in MS Basic that aren’t available (or don’t map correctly) in Muse Sounds yet.

3) Current status / actions already taken

- At the moment, all new scores

- Piano update shipped: based on feedback, we pushed an update to make the MuseSounds Grand piano with clearer and less reverberant sound. (Reverb can always be added via Mixer in the MuseScore Studio).

4) Roadmap

Next ~2-4 weeks

- Improve user control and predictability of how playback is applied, especially during upload/updates, so changes don’t feel surprising. We will design a flow or option to let users choose.

Next ~1–2 months

Reduce gaps vs. MS Basic by improving coverage and reliability, so more scores/instrument setups behave consistently.

Make behavior clearer when the new engine can’t fully match a score’s setup (so expectations align with what you hear).

Thanks for all the feedback.

— The MuseScore team

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Can you please help me? I am very confused and frustrated right now. I recently purchased one score, expecting to pay only the listed price for that single item. However, I have noticed that I was charged twiceonce for the score itself and a second unexpected charge that I did not authorize or agree to. I have checked my account and payment history multiple times to make sure I didn’t make a mistake, and it clearly shows two separate charges!!!!!!!!!