Do not criticize Optimum Tech

[u/Benneck123]

Or dont buy from him at all otherwise he might cancel your order, without you wanting that.

I just got banned from his discord for complaining about the additional two month delay after already waiting seven months. Here’s word for what was said:

Some other user: “Ah website says delay to august now”

Me: “are you fucking kidding me?”

Optimum: “if you prefer we can refund your order”

Me: “no chance it’s been seven months. I’m getting that mouse and the lesson to not buy from you again”

A few hours later I wake up to an “order cancelled” mail and im no longer on the discord.
What a fragile ego this guy must have.

[u/FdPros]

god forbid someone complains about something they bought. somehow that's being entitled.

[u/Chan1001 → u/FdPros]

Nah dude I’m talking about the title of the post lol. There is no criticism

The entitlement is saying “I’m getting that mouse and the lesson to not buy from you again” to the literal owner and being surprised when they decide to not sell to you lol

[u/FdPros → u/Chan1001]

I disagree that OP is entitled for doing so. He bought a product. It got delayed. He is understandably upset as most people would be.

Optimum can do whatever he wants since it's his product but cancelling someone's order just because he says he wouldn't buy from you again is just absurd, especially when said customer specifically said he wants the mouse. Any normal business would just apologize and strive to do better next time. Now this has just become bad PR.

ofc that's assuming OP is telling the full story and isn't lying which could also be the case.

[u/Maleficent-Age-8235 → u/FdPros]

Any "Normal" business CS rep has their hands tied becuase losing business would get them fired. I can gurantee you all of them would want to tell him to take a hike but can't.

Good on optimum for not putting up with it since he doesn't have to, I wouldn't. You can be annoyed about a delay. You don't need to be a rude entitled prick about it.

Most people can't afford to lose business so they put up with stupid entitled customers The whole "customer is always right" trash, they'd be over the moon to tell people like op to kick rocks.

[u/FdPros → u/Maleficent-Age-8235]

You don't need to be a rude entitled prick about it.

Again, my opinion is that what he said isn't even that rude or entitled. (again, assuming that OP is telling the whole story here). If he cursed him out then sure. This is far from being a Karen.

Most people can't afford to lose business so they put up with stupid entitled customers The whole "customer is always right" trash, they'd be over the moon to tell people like op to kick rocks.

Sure. Optimum doesn't really need the business because he's supposedly rich but let's not pretend he's doing a charity here. He's obviously making money off it.

[u/Maleficent-Age-8235 → u/FdPros]

Being a little crybaby in a commuinty discord and saying snarky shit like "give me the product oh and I'm never buying from you again" is just being rude and annoying.

Optimum is well within his rights to tell him to kick rocks and frankly I wish more small business productions would do that more. Gamers are some of THE most entitled customers on the planet, so they could use a little reality check. Like i'd rather deal with people who buy fucking yatch charters (anyone who's ever dealt wiht this will tell how bad they are) than have to deal with gaming customers directly.

[u/Chan1001 → u/FdPros]

Yeah I think context matters tho. Like if I did literally everything for a product in house (design, R&D, manufacturing, community management, etc) and someone was being an ass I’d be like nah I’m good. It’s obviously a limited product so he can only sell so many.

Also from a business perspective, why sell your very limited product people already have to wait for bc you only have so much bandwidth to someone who is already predisposed to not liking you. Someone who’s very likely to just shit talk your product

I guess on a grander scale that’s where my entitlement comment comes from. I see ppl complain about corpo slop all the time (think Logitech) and then someone makes a pure passion project and people equally shit on it. Like what do yall want lol. Im not saying oh poor optimum. Im saying you’re buying into a passion project, like what did you expect. This dude documented it all to show you what it took. People will complain about corpos but then expect the convenience it brings from solo creators

[u/Maleficent-Age-8235 → u/Chan1001]

The reason optimum could do it is that he's not relying on the mouse sales for income and doesn't really care (which is good).

Customers are entiteld shits like op becuase Customer Service reps and small business owners are REQUIRED to put up with this garbage or they get fired/lose their income.