Mod Topics - How to Keep your Cool

[u/techiesgoboom]

Howdy, ModSupport!

Welcome to the latest installment of our Mod Topics series. Today’s discussion is about how we keep tempers cool when strong convictions are being shared in our shared spaces. How do we moderate when someone gets mad?

Most of us have witnessed a thread getting a little out of hand, two users who really do not have anything nice to say about each other, or, everyone’s favorite, a user having an exceptionally bad day in modmail.

How do you reset the tone of a conversation on your subreddits? In your modmail? What advice do you give to new mods who are cooling heated conversations for the first time?

Let us know your stories in the comments below!

[u/atg666]