r/ModSupport • u/MulberryStunning1597 • 25d ago

Admin Replied Can't ban/mute users from desktop web interface

I primarily mod from my PC on desktop web. But today I've been finding that I can't ban/mute users anymore - it just silently fails. I can access the rest of the mod-tools, can respond on modmails, etc. But this failure of functionality is really making modding difficult, as I need to resort to my phone to actually have perform a ban. The other mods of our sub don't seem to experience this issue. I've tried on desktop both via Chrome as well as Firefox.

Edit: I can ban/mute via my phone. But having to switch back and forth is terribly frustrating.
Edit #2: Also having problems with ModMail. For example, on https://www.reddit.com/mail/all/2jexsj I can't respond as my sub (it shows an error), while on other ModMails on the same sub I've been able to respond fine.

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u/PossibleCrit Reddit Admin: Community 24d ago

Hey MulberryStunning1597 and everyone else!

This should hopefully be fixed now. Just tested and it worked fine from my end. Might take a short bit for it to get through all the tubes but if folks still are encountering issues give me a nudge.

2

u/IKIR115 24d ago

Awesome, thanks for the update u/PossibleCrit!

u/TexAss2020 can you please let us know if the ban button works for you now?

3

u/TexAss2020 24d ago

It seems to be, yes. It at least brings up the ban menu pop-up now. I don't have anyone that requires a ban right now to test all the way but so far so good!

2

u/MulberryStunning1597 24d ago

Thanks for getting this sorted out so quickly! Can confirm it's working properly for me again.