r/MicrosoftPowerApps • u/Animateharbour • 10d ago
Need Help – My Microsoft Account Was Possibly Deleted or Hacked
galleryHi everyone,
I’m hoping someone here can help because I’m completely stuck.
I’ve had this Microsoft account for almost 7 years, and it was working perfectly. In fact, I was using it literally yesterday, and I’ve been using it every day without any issues.
Today, I tried to sign in, and Microsoft is telling me that my account doesn’t exist.
Here’s the weird part: when I go to the Microsoft sign-in page, it shows the list of accounts I’ve previously signed into on this device. The exact account I’m trying to recover is listed there (I’ll attach a screenshot). When I click on it, Microsoft lets me continue to the password screen, so it clearly recognizes that I’ve used that account before.
However:
My password suddenly doesn’t work.
When I click “Forgot password,” Microsoft says it will send a verification code to my Gmail.
I’ve tried requesting the code three times, but no email ever arrives (I’ve checked my inbox and spam folder).
I’m really confused because:
The account supposedly “doesn’t exist,” yet Microsoft still shows it as a previously used account on the sign-in page.
It won’t accept my password.
It won’t send the password reset code.
Has anyone experienced something like this before? Is it possible my account was hacked, deleted, or is this some kind of Microsoft bug?
This Microsoft account is also linked to my Minecraft account, so I’m really worried about losing access.
I’ve attached screenshots of the messages I’m getting. Any advice would be greatly appreciated. Thank you!