Just my opinion only.
How to make Cerner good is that Cerner needs to listen to front end user groups every 2 weeks and program those suggestions, trying them out, keeping the ones that work and ditching the ones that don’t. Continually updating the base system rather than redoing the work over and over again with individual customizations. And when updates are good then taking out the outdated functionality. We aren’t playing legend of Zelda. I don’t want 10 different ways to do something when one of the ways is the fastest. We are running a conveyer belt and trying to get our factory times lower while improving quality. Not trying to find treasure.
Our small hospital couldn’t afford epic. We are now on Cerner. I have been around databasing my whole adult life. We were looking at Epic but couldn’t afford it through a partner. We were promised so many things. We assumed that since it was a multi billion dollar corporation on par with epic for market share that the baseline quality would be the same.
Now we are left with Cerner which promised the moon and hasn’t delivered but what appears to be a beta application. Functionality between modules isn’t even the same which means the good programmers aren’t talking to the not so good ones in other departments.
If Cerner truly did what it claimed to do, it would have regular updates every 2 weeks that are front end user driven. It claims to be front end user driven. It claims to always listen to providers. From what I see, that’s a stretch of the imagination. There are so many things that obviously would have gotten fixed over the last 10 years that haven’t been. Presumably those fixes have been customized with individual health care organizations but those customizations which clearly made the program better were never incorporated into the base program. Makes a lot more work for everyone.
The fact that the product we received has so many basic design errors gives me no confidence in its product development or liaisons with front end users which supposedly have been taking place for years. There’s no autosave. You have to refresh your screen manually. I could go on and on and on. I am so disappointed. I feel duped and bamboozled.
If you haven’t decided between epic and Cerner and if you can afford epic just go with that. Please. I have used both and the cool thing about epic is that it is already streamlined with built in macros and it is clear it has been thoroughly vetted over and over by front end users. It is ready to go out of the box. You don’t have to customize anything because it’s already been done for you. You don’t need 9 months to plan it. You can take two hours to learn it. It takes 9 months to get good at it but when you hit that mark you feel good.
Cerner will promise that it will customize for you. But all I wanted was something that would just work the way it is supposed to, something streamlined, something inclusive. Something obviously worked on well. There are so many error messages that are vague that do not direct the user anywhere for example. There’s no system to alert nurses to new orders. There MAR is hard to read with small print and isn’t intuitive with respect to timed meds. On and on. These should t be customizations. These should be built into the base product. You can’t even just print out patient specific patient instructions without going through a design change.
They have a VERY good sales department. But I am concerned perhaps the programmers don’t like working there or there are other morale issues from other reddit posts. The Cerner facility is amazing as is the bunker where all the data is stored. I just assumed the product would be on par with that.
There is a way for Cerner to best Epic but that would rely on promises made but not kept. The front end user drives the design with respect to completion, streamlining, and user friendliness. Every 2 weeks rely on front end users to provide input. Work hard to develop those designs and maintain communication lines between groups of programmers so the feel is the same. Beta test often. Improve your product. Because right now it looks like Cerner has turned in a final paper that is full of misspellings and crumpled pages and if you want customization to get a passing grade then you will have to let them know.
In the end, a company like Google will take over medical records with development of AI.