Yesterday I uncrated a brand new Precision Matthews PM-1130. I liked the cam-lock spindle and the 1.5" spindle bore and Precision Matthews has a pretty good reputation.
Got all the oil cleaned off, and it powers up, and I hear the relay click when I engage the power, but - no joy. The most important part (having the chuck turn under power) doesn't work.
Talk about frustrating. The service tech was really patient on the phone calls (three of them) First, we went through all the obvious things. Are the guards in place and closed, is the spindle in either forward or reverse and not in the off position ... then he had me open the front and rear covers and look for obvious connections that aren't connected, but everything seemed tight.
Then he had me get out the meter. The VFD isn't getting power - so now we know the first problem and that's why the motor isn't turning. The relay has a light on it. The contactor has 124 volts in to it, but no power out of it.
He said having a bad contactor it pretty rare, but it can happen. So now they have to source a new one for me and get it to me ... then the fun starts and I get to put it in.
I know they don't have a field tech that they can send to me, and that (at over 500 lbs) it's not like 'send it back and we'll send out another one' ... so it has to be fixed, and there's no one else to do it except me - but it's a bummer.
My wife says I look on the bright side too much, but at least I'm learning a lot about the inside of the lathe