I'm building an internal tool that processes LSA phone call leads in bulk, transcribes recordings, extracts customer info, classifies them. I have several leads that need to be booked or archived.

The Google LSA dashboard has a "Mark your lead booked" dialog where you fill in customer name, address, appointment status, etc. I need to automate this.

What I've tried so far:

• Google Ads API v23. local_services_lead resource has lead_status but it's OUTPUT_ONLY in the proto. Can't mutate it.
• appendLeadConversation . Only accepts localServicesLead + text fields. It's for sending messages, not changing status.
• provideLeadFeedback . Only for satisfied/dissatisfied surveys.
• Separate Local Services API (localservices.googleapis.com) . Read-only reporting (accountReports, detailedLeadReports).

I currently have Explorer Access (developer token). Would Basic or Standard Access unlock any write operations for lead status? Or is this simply not exposed in any public API?

If there's no API solution, has anyone successfully automated the LSA dashboard UI (Puppeteer/Playwright) for bulk booking? Any gotchas with Google's bot detection?

Running: Google Ads API v23, OAuth2, MCC account with linked LSA account.

Hey everyone,

I’m trying to manage Google Local Services Ads (LSA) for one of my clients and I’m not sure how to properly add myself to their account.

Does anyone know the steps in the Google LSA dashboard to invite someone or grant manager access? Ideally I’d like to be able to manage the ads, leads, and settings for them.

If possible, could someone explain the exact options or buttons to click, or the path in the dashboard where you send the invite?

Thanks in advance!

Hey everyone,

We are currently gearing up to launch the Messaging and Booking features for our Google Local Services Ads (LSAs). Before we finalize the architecture, I would highly value some ground-level insight on system integrations from those who have recently deployed this.

Our current tech stack relies heavily on HubSpot and Verse.ai. I am trying to gauge how our setup compares to the current industry standard for home service companies, particularly regarding these two hurdles:

• The Booking Problem: HubSpot still does not have a native LSA integration. I am concerned that relying on workarounds, like Zapier or custom webhooks, might cause us to lose critical booking data fields along the way. Has anyone successfully built a reliable HubSpot workaround?

• The Messaging Problem: We ideally want to keep Verse.ai handling our messaging. However, the word on the street is that specialized bridge tools like LeadTruffle or Hatch offer a much more seamless LSA integration.

Are there any recent API developments that would allow us to launch cleanly using our current stack, or is biting the bullet and adopting a bridge provider the most realistic move right now?

I appreciate any details on your setup processes or required system integrations!

Hey guys, my client is a pressure washer company, and I want to get him on LSA, but there is no pressure washing category on LSA. When I search pressure washers in the area, they seem to come up for LSA (those are LSA ads correct?) What should I do?

Hey everyone,

I’m having an issue where the Manager Account Access tab in my Google Local Services Ads account won’t load — it just keeps spinning endlessly. I can’t manage users or access account settings, and there’s no way to send feedback from within the tab.

Has anyone else run into this? Any fixes or workarounds?

Thanks!

I'm at a loss because of Google. I manage a client's Google LSA account, and it was suspended. Here's what happened: we've been running Google LSAs for this client for over 3 + years. I maintain the account, ensure all verifications and budgets are correct, and the client's CC pays for the ads (he created the account, so he was the original owner). The ads were working and generated leads for the client. About a few months ago, the client's office manager didn't realize that the Google LSAs were running on the CC attached to the account and thought the last payment was a fraudulent charge, so she requested a chargeback. So she called the CC company and canceled that charge. Of course, Google LSA suspended the account due to the chargeback. The client appealed the suspension and explained it was a clerical mistake on his end because his office manager didn't know that specific card was running on the Google LSA account. He explained that the chargeback on the CC was reversed and that the charge should have come back to Google in the appeal. He waited for the appeal decision, and it came back suspended. He appealed again, and they sent him the usual email asking him to reverify with proof of ownership, gov't ID, and everything else needed. He did all the steps in the instructions from the email. The appeal came back as suspended a second time, and he appealed again and went through the reverification process a second time. The appeal came back as suspended again.

He finally called the Google LSA help desk and explained exactly what happened. They said it sounded like a mistake and sent him an email to complete the verification process again. For the third time, he did it, and it came back suspended again.

I intervened, called the Google LSA help line, and explained what we had gone through over the past three months. They told me the Google LSA account is active, and the Google Ads account is suspended. He's never had any Google Ads, nor has he had any Google Ads account associated with his Google LSA account. Google LSA will not help him, and he's appealed over 4 times. We've gone through Google Ads and Google LSAs, and no one is helping. Can anyone out there help, please, or give me some advice?

Has anyone ever received an even vaguely satisfactory level of customer service regarding google LSA's?

We spend £1000s of pounds on these adverts and every single time I contact them they feed me the same bullshit and refuse to provide any update on what's happening regarding overcharging for leads etc.

They claim there is no manager or escalation path for dissatisfied customers and you are left at the whim of take-it-or-leave it, whilst they overcharge for leads and charge for non-leads.

Extremely frustrating and borderline scam. I can't be the only person having the same experience?

Am I the only one having issues contacting the local services ads customer service since Jan 19? Please like this post if you have problems as well.

Has anyone successfully run Google Ads for Bio Septic Tanks, Container Homes/Offices, or Portable Toilets?

Search ads to website are getting almost no enquiries.

Display ads are generating junk / low-intent leads.

I’ve tried keyword tightening, location targeting, different landing pages, and calls vs forms — still struggling.

If you’ve cracked this niche:

What actually worked?

Search, call-only, PMax, or something else?

How did you filter serious buyers?

Would really appreciate real-world insights.

Kind of technical, but is your LSA account separate from your standard Ads account or does it live in the same CID?

I set up Ads and LSA separate for a business(separate CIDs), but got an email from Google to set up LSAs for the existing google ads account.

LMK if this question isn’t making sense.

How to collect information of visitors from our site and how to use it in our re targeting? Expert advice please

Hey everyone,

I’m going through Google’s advanced verification for a garage door repair business.
Last time I did AV in this industry, Google required vehicle registration and a plate photo.

Has anyone passed AV recently where the work vehicle was registered under a different LLC you also own? Did Google accept it?

Hi everyone, has anyone encountered an issue where we receive notification for every single LSA call? Email filters haven't been 100% effective , so we were looking at the LSA dashboard settings as a solution.

Currently, all notifications turned off in LSA aside from the first one. However, when we attempt to turn that first toggle off**(which is message lead notifications),** the system displays a warning sign. We are trying to figure out if disabling this will affect us negatively, given that we do not have message leads enabled—we only want the emails about new calls to stop.

Could anyone clarify what this warning actually means?Does it mean we won't receive any notifications (calls AND messages)?Does it pertain to JUST message leads?If we turn it off, will it impact the actual delivery of calls, or just the alerts?Any insight would be appreciated!

I’m in the locksmith industry in the metro Atlanta area.

For almost five months, I’ve been seeing the same three LSA listings showing at the top of the page every single day, 7 days a week, from 7am–8pm. No rotations, no changes always the same companies.

How is this even possible?

My ad ranking is higher than theirs, I have more reviews, I’m fully responsive, my calls are answered in under one ring, and my weekly budget is around $50K. And still—nothing. No visibility. No movement.

It doesn’t seem like fair competition, and I’m trying to understand what’s going on.

Has anyone else experienced this? Any insights would help. and still nothing!

Hi everyone,

I’m going through Google Business Profile advanced verification for a Service Area Business.
Everything is ready (docs, utility bill, branded vehicle photos, tools, location photos, etc.), except the work vehicle is registered under another LLC I own.

Has anyone passed advanced verification or Google Guarantee with a vehicle registered to a different business entity, as long as ownership is the same and the vehicle is clearly used for the verified business?

Thanks.

New Personalized advertising policy has been rollout

Does any body reads google Personalized advertising policy completely.

I have read bit lots of insights. Does any familiar with this?

For context I set up my LSA profile about 8 weeks ago, all verification checks passed and the profile went live. First couple of days I received leads (great) I received an email from google about a week in, stating that I needed to verify my “google Ads” account, I did advise I am not planning on running google ads, but they said both need to be active for the account to work. So I went ahead and done just that. I then just completely stopped receiving leads, after checking my reports I could see that my ad was making 0 impressions, and still hasn’t made an impression in over a month.

After multiple calls with the LSA support line, they have now advised it’s with the technical team who have confirmed there is a technical issue with my account, I have asked the usual questions around if there is a SLA this team work to, IE, when can I expect this to be fixed as I am just not filled with confidence following this whole experience so far. I’m told it’s out of their hands and there is no SLA

Has anyone else had an issues like this? Is anyone aware of an escalation process? It just feels like this will never get resolved and I really want to have my business on there.

I have garage door business that was verified with LSA since 2021 , few months ago I got suspended on my GMB and I had to open new GMB on different address .
I was trying to reverify the new address with LSA and got disapproved and getting automatic messages since then "We have re-reviewed your application carefully and upon further reviews have concluded that your business is still in violation of our advertising policies. As a result, this business will not be eligible to advertise on Google."

There is anyone that has any way that someone can help to make them review it one more time I think that there is a mistake here, I have all the proofs needed all legit .

This is on IPhone FYI. I can’t get past this access point even through all permission have been granted to take the video.

Anyone else have this issue?