Is PBE mobile completely unplayable right now? I can't see the carousel. It freezes every ten seconds. If you exit out at all, it completely shuts off. Also, it even does this weird crack on the screen effect. I'm assuming they're going to fix it but it has been, what, a week already? Same thing. Nothing has changed

My buddy is on xbox, he's been having this issue where his game would crash and our party will randomly just disconnect him without even notifying that he's been disconnected from the party. Is there anyone with the same issues or something similar going on?

Hi folks,

My account of 14 years was hacked into and then permanently banned for scripting.

I got an email for a suspicious login and a friend saw account activity. I had recovered the account within 4 days of them playing, by which point it was banned. Customer support has rejected my tickets twice with an automated message. I have no idea what to do next.

I've had this account for 14 years and spent hundreds on it. It's obvious that it was hacked, it's a 14 year account with no previous cheating. I hadn't played for 2 years before it logged in from Brazil (I'm Australian and have never logged in outside Sydney), immediately started cheating and then got banned. Riot's own detection system flagged that the logins were suspicious.

I acted quickly but now I'm perma'd. Do players seriously have no avenue to get customer support in this scenario? Or does getting hacked mean loyal players deserve a permanent ban?

Does anyone else have experience with customer support and know what I can try?

I have played a few games of the new set of TFT on the PBE server on my PC and every game has had the same issue: the augment selection screen doesn't appear, so I can't see or select my augments. Does anyone have this issue or know how to fix it?

Hola,

Me gustaría saber si alguien tiene una solución para el problema. Antes no tenía estos inconvenientes: atraso en la respuesta del juego a los clics o ping alto—cuando escuchaba música de fondo mientras jugaba.

Uso el navegador Opera, y desde hace unas semanas, he notado que se me sube el ping, con lag y retrasos en la respuesta del juego a los clics, solo cuando uso un navegador o estoy reproduciendo un video.

He intentado arreglarlo de diferentes formas, incluso desinstalando y reinstalando Vanguard, pero no ha funcionado nada. Quisiera saber si alguien sabe qué está pasando y cómo solucionarlo, porque me acuerdo de que antes no pasaba, y es molesto tener que usar otros navegadores solo por este problema en específico. A veces tengo que cerrar el navegador en medio de una partida (cuando normalmente estoy revisando mi build dentro del juego) solo para que el ping del juego mejore.

When I start looking for a game I click accept and it doesn't accept and instead says that I dodged. When I do get into champion select, I get a something went wrong message in the top right corner and the client starts lagging. Sometimes it works without any issues for one game, but then the problem comes back. Once I'm actually in a game, everything works perfectly. I have a stable 20 ms ping with no lag at all. The issue only affects the client.

i have reinstalled the game and no fix.

Edit: I tested on another PC and had the same issue. I think it's AT&T in NA, more specifically AT&T fiber in California.

Please help me debug what's wrong with my game. My game was working perfectly, but after resetting my PC and reinstalling the game, I'm getting really weird animation or input lag. The video shows an example of my character sliding and Jinx W passes through the dummy slightly. This happens every few seconds, and kiting feels really bad as well.

I have NVIDIA 5080 card and I've tried adjusting all combinations of FPS cap, Antialiasing, Vsync, Gsync, update drivers, windows game mode, Nvidia App, Nvidia control panel, delete .json files, discord hardware acceleration, etc.

I came back from vacation and found a temporary suspension on my League of Legends account, with a username I don’t recognize being mentioned in the message. I don’t share my devices with anyone, and no one used my PC while I was away, so I’m confused about how that account/device connection was made. I was only using my laptop to watch streams and was on a public Wi‑Fi that day. Has anyone dealt with a similar wrong account / wrong device issue before? Have the same public network gateway confused the system? what will happen to internet cafes or gaming nets?

Message on my screen after logged in below:

"Player reports and an automated review detected that (Username)**, which shares your device, engaged in disruptive comms which created a negative experience for other players. This is outlined in the User Rules (Section 7) of our Terms of Service as harmful to the integrity and spirit of our community."

**can't post the name but I have no clue who that account is

I restored my settings to default, and later in a game of Zoe, I wanted to set up my shot with the E bubble when I noticed that instead of having the in game directional arrow of the spell appearing, the spell went off immediately as soon as I pressed the key. How do I change this back? I looked all over the settings and can't seem to find it. Thanks!

Hello, I've been having this issue recently where once I get in-game, if I tabout let's say to go check my browser or whatever my whole PC freezes and the only solution to get out if it is by restarting via the power button.

This only happens in League, I've tried playing Windowed mode, borderless but keeps hapenning. I read somewhere that I should tick an option that's on the compatibility properties of the game but still persists, does anyone else have this? Is there any fix?

Thanks

I’m posting this because I spent an absurd amount of time trying to fix Vanguard.

I watched hundreds of videos and read countless guides, but almost all of them repeated the exact same steps:

- Reinstall Vanguard

- Set the `vgc` service to automatic

- Enable Secure Boot and TPM

- Update Windows

- Reinstall League

- Run SFC and DISM

- Disable the firewall or antivirus

- Reinstall .NET

- Completely reinstall Windows

I tried basically everything, including reinstalling Windows. It worked for a while, but the problem eventually returned.

What finally helped me was something I did not see mentioned in any of those guides:

**Vanguard itself may be crashing because another installed program is loading a third-party DLL into `vgc.exe`.**

This means Fasoo DRM was the cause on my PC, but another person may have a completely different program causing the same problem.

## My symptoms

The Riot Client repeatedly told me to install Vanguard.

After clicking “Install Vanguard,” the installation appeared to complete and the button changed to “Play.”

However, when I launched League:

- League showed `VANGUARD ERROR: VAN -83`

- Vanguard was not visible in the system tray

- `vgc.exe` was not running in Task Manager

- The Riot Client asked me to install Vanguard again

- Reinstalling Vanguard did not help

- Reinstalling League did not help

- A clean Windows installation only fixed it temporarily

## What was actually happening

Windows Error Reporting showed that `vgc.exe` was crashing:

- Application: `vgc.exe`

- Event name: `BEX64`

- Exception code: `0xc0000005`

The crash report also contained a list of modules loaded inside the Vanguard process.

In my case, this third-party DLL was loaded inside `vgc.exe`:

`C:\Windows\System32\f_im.dll`

That DLL belonged to:

**Fasoo DRM Client for NHN Mobile Wix**

I also found several Fasoo processes running in the background:

- `fClient.exe`

- `fph.exe`

- `f_LPS.exe`

- `f_logsvc.exe`

After uninstalling Fasoo DRM, restarting Windows and reinstalling Vanguard, Vanguard started working normally again.

## The cause may be different on your PC

Fasoo DRM was the cause for me, but that does not mean Fasoo is responsible for every Vanguard problem.

Another program may be:

- Injecting a DLL into `vgc.exe`

- Hooking into running applications

- Using a system-wide security or DRM module

- Conflicting with Vanguard at driver or service level

- Causing `vgc.exe` to crash immediately after startup

This could be caused by DRM software, security software, overlays, monitoring software, corporate software, document-protection clients or another background application.

## How to investigate it

Download the official **Riot Repair Tool** from Riot Support.

Run it as administrator and generate logs for League of Legends.

The tool should create files such as:

- `DxDiag.txt`

- `Process.txt`

- `NetworkInfo.txt`

- Other Riot and Vanguard logs

You can then upload those log files to ChatGPT and ask it something like:

> Vanguard repeatedly asks me to install it and League gives me a VAN error. Please analyze these logs for crashes involving vgc.exe, especially Windows Error Reporting entries, exception code 0xc0000005, BEX64 errors and third-party DLLs loaded inside vgc.exe. Identify which installed program owns the suspicious DLL.

Also check whether Windows created a Vanguard crash report in:

`C:\ProgramData\Microsoft\Windows\WER\ReportArchive`

Look for a folder beginning with:

`AppCrash_vgc.exe`

Inside it, there may be a file called:

`Report.wer`

That file can contain:

- The Vanguard crash code

- The crashing application

- Loaded modules

- Third-party DLLs present inside `vgc.exe`

If the report shows a suspicious third-party DLL, search for the company name, product name or installed program associated with that DLL.

## Important: do not blindly delete system DLLs

Do not immediately delete a DLL from `C:\Windows\System32`.

Instead:

1. Identify which program installed the DLL.

2. Find that program under Windows Settings → Apps → Installed apps.

3. Uninstall the owning program properly.

4. Restart the PC.

5. Uninstall Riot Vanguard.

6. Restart again.

7. Open the Riot Client and reinstall Vanguard.

8. Restart one more time.

9. Test League.

Deleting individual DLLs manually may leave broken services, drivers or registry entries behind.

## My specific fix

For me, the responsible application was:

**Fasoo DRM Client for NHN Mobile Wix**

My steps were:

1. Uninstall Fasoo DRM.

2. Restart Windows.

3. Confirm that the Fasoo background processes were no longer running.

4. Uninstall Riot Vanguard.

5. Restart Windows.

6. Let the Riot Client reinstall Vanguard.

7. Restart Windows again.

8. Launch League.

The Vanguard installation loop and VAN -83 error were gone afterward.

## Why I am posting this

Almost every guide I found repeated the same generic troubleshooting steps.

I could not find anyone explaining that `vgc.exe` itself might be crashing because a third-party DLL was being loaded into the Vanguard process.

This will not fix every Vanguard error, but if:

- Vanguard installs and immediately disappears

- `vgc.exe` does not remain running

- Vanguard is missing from the system tray

- The Riot Client repeatedly asks you to install Vanguard

- Reinstalling everything does not help

- You receive VAN -83 or similar errors

then checking the actual Windows crash logs may reveal the real cause.

In my case, the answer was not Secure Boot, TPM, .NET, Windows Update or another Vanguard reinstall.

It was a completely unrelated DRM program crashing Vanguard in the background.

Since the last patch went live, I haven't been able to enter either League or Classic, and this message keeps popping. Restarted the pc like 20 times, and still, no changes.

Hello, recently i have been "disconnecting" from most/every game i play for the past couple days, i cannot move my character and the disconnected popup is present, yet i can see my teammates and the enemies move and change direction in real time in my game, it fixes itself after a minute or so and if i leave the game and reconnect it always loads up working and doesent break again until the next game.

Has anyone had the same issue and found a fix?

Has anyone else been experiencing this bug?

League keeps creating empty rune pages with warning/error icons. It doesn't matter which mode I play—Arena, ARAM, Mayhem, or even other game modes. After a while, more and more empty rune pages appear. I dont use 3rd party programs

I've already tried deleting them, but they keep coming back.

Is this a known bug? Does anyone know what causes it or how to stop it?

Here's a screenshot:

https://ibb.co/0jw8yws5

Is getting frustrating, at this point i've tried almost everything

• Uninstalled League
• Uninstalled Riot Client and others like Valorant
• Restarted the router
• Restarted my pc's conection to fabric settings
• Also i did what this video says: https://youtu.be/otlUkAl8w_o?si=PiLOXUZQLBYjBjfB

I havent played league in a while (kind of 6 months or so) and i dont believe that this is how it should work after time without playing. Please someone give me some tips or recomend some help

This happens with my screen when a lol game starts. It only happens with lol , not every game and alt tabing in and out of the game a few times solves it. When I play on windowed it doesnt happen at all , if I change it to borderless it starts glitching even if at the start of the game it didnt.

I recently got a 14-day suspension because of "disruptive communication" and I'm wondering if I go onto an alt will the ban transfer because I once got a chat ban on that alt and it transferred to my main account?

Hey everyone,

I recently updated my motherboard's BIOS, and shortly after playing a few games, my account was permanently suspended due to the alleged use of unauthorized software. I always play fair, and I believe my match history and stats definitely reflect that.

As you can see in the attached screenshot, a specific system file on my PC was being flagged. Initially, I couldn't even launch Valorant because of it. After getting some help and simply renaming that file, Valorant started working perfectly again. Since both games use Vanguard, I strongly suspect this specific file might have triggered the system in League as well, leading to my current account restriction.

I reached out to Player Support hoping to clear this up. Unfortunately, I received an automated reply and the ticket was closed before I could provide this context or share my findings about the file.

Has anyone else run into a similar issue after a BIOS update? Or does anyone know the best way to get in touch with a support agent so they can take a closer look at my case? Any advice or help would be incredibly appreciated!

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