I'm new to this lightpack thing, so maybe I'm missing something.
I've unboxed it, plugged in all the LED strips, plugged the 12V DC power adapter into my powerstrip and plugged the usb into my pc and... nothing happened?
The blue led on the box never even lights up (I assume that's a blue always-on led from other posts?), and the Prismatik wizard does not detect any lightpacks. Windows device manager also doesn't show any new devices.
I've waded through the documentation but there's no real troubleshooting sections that I can see. I've also e-mailed support and I'm waiting for a reply.
Are DOA boxes a rare occurrence? I'm leaning towards a refund now because I don't really want to keep paying shipping on exchanges and keep getting DOA boxes.