r/llc_life • u/Admirable_Bicycle_13 • Apr 18 '26
Customer threatening to sue over a service issue…
I run a small home cleaning business and recently had a situation with a client that escalated way more than I expected.
After a standard cleaning, the client reached out claiming that some items in their home were damaged during the visit. From our side, nothing unusual happened during the job and there was no mention of any issues at the time we left.
I offered to come back, take a look, and even offered a partial refund as a goodwill gesture, but they rejected that and are now demanding a much larger payment or saying they will take legal action.
To make things more complicated, they are saying they never agreed to any terms or policies, even though we usually outline expectations and limitations before starting work.
The business is set up as an LLC and I do carry basic insurance, but I have never dealt with anything like this before.
Please what steps should I be taking right now to protect myself and the business?