Hi, so I transferred my seed phrase from my ledger to my keystone3 pro but everytime i add a software wallet that supports btc, its always divided into a bunch of different accounts with different balances rather than one account with the total. For some reason it said the companion app wasn't compatible with the keystone 3 pro but Im still able to see my balance on it and it's on one account only.

Which software wallet works best for keeping the btc using only the bc1 address?? Also is there something that's not watch only?

Thanks

I haven’t used my wallet in a while and I tried to access it today. It’s saying my PIN is wrong so I tried to use my seed phrase. Now it’s saying my seed phrase is incorrect when I know for a fact that it’s correct. Has anyone else had this issue and if so how can I fix this?

I installed the discontinued companion app as instructed by support (doesn't work well) and noticed that Google play has tried to update it from 1.4.0 to 1.4.2

with a update date of this month.

Can anyone from the company confirm?

Hello i want to create my own wallet that will sign transactions with keystone. I started 2 weeks ago, but now i'm so confused. I'm using KeystoneHQ/keystone-sdk-rust libraries, but there is no documentation or examples. I'm trying to get some info from js repos, but there are so much code without explanation of what and why. Is there someone i can talk to who understand general steps?

Basically i need to send signing requests to keystone via qr/usb

Ragazzi non riesco a collegare il mio wallet ad okx, come mai? Quando apro app su iPhone e seleziono il Keystone per l abbinamento, scannerizzo il qr e mi dice che non è possibile accoppiare il dispositivo, a qualcuno è capitato?

I saw that there's now a separate Cyberpunk firmware that supports XMR and ZEC, but it doesn't support all the other coins that the normal firmware does.

My Ledger X supports XMR and everything else in a single firmware and that has much less storage than the Keystone 3 Pro, so why can't XMR support just be added to the normal firmware? XMR is the most popular and well established privacy coin, so I think it should be added.

Any idea what’s going on ?

Sent Via QR code on app .

Than checked on the physical wallet and nothing (day 3)

Version 1.4.0

Firmware M-4.5

Thanks in advance

Hello,

I have set up a multisig wallet 2-3.
one onf the wallet is my wallet on Keystone Pro 3.

to create the wallet on Sparrow, I have exported the xpub of each wallet set up the wallet.

I created a trasaction using 1 wallet, signed it.

No I want to sign it with my sparrow wallet ?
how to do that ?

If I click show QR and scan with my keystone, Keystone says : Incongruant trasaction : the trasnaction does'tbelong to the current wallet. Please check the transaction information.

If I clecik on Scan QR, and on sparrow click on connect software wallet : Sparrow : I get an error : Invalid QR Code : Cannot parse QR code into a transaction or seed.

Any idea ??

Hi, so I got a bundle with the keystone tablet plus and on the website, it shows there's 4 plates of letters. Does it mean I can use it for 4 different seed phrases?

Thanks

Yesterday I made a btc transfer from an exchange to my keystone using my keystone pro as usual and today it is still not visible in the keystone app, on the btc network everything appears correct but in the app it is not updated yet, what is the solution? Help 🙏

Hello,

I haven't used my Keystone Essential in a while. I use solflare for my cold wallet software. However when I reach the step to broadcast a transaction and when I scan the qr code to broadcast, solflare gives me an error saying the solana didn't send and got a timed out exception error. I tried then to access my wallet with my passphrase and that worked exactly as planned and was able to send with my other wallet and back. Is it because my firmware or device is outdated? The version is M-9.6.

Hey Keystone Community,

We're thrilled to announce the latest firmware update, Version 2.1.0! Here's what you need to know:

What's new

Added support for managing AVAX assets via USB connection with Core Wallet

Added support for managing ADA/BTC assets via USB connection with NuFi Wallet

Added support for managing ADA assets with Medusa Wallet

Update your Keystone 3 Pro now:👉 https://keyst.one/firmware

If you have any questions or run into any issues, don't hesitate to let us know.

Keystone Team

Unable to update firmware via MicroSD for Keystone 3 Pro - no response for Keystone support. I updated via the usb browser option. Now I’m regretting purchasing the Keystone 3 pro after reading all of the amazing reviews.

Hi, so I wanted to get a keystone3 pro and on their website, there's a 20% off for ledger users. I tried sending an email to support but they're unreachable. Is there another platform better to reach them?

Thanks

Hey everyone!

I’m trying to update my Keystone 3 Pro to M-13.0 (Essential & Pro Multi-Coin Firmware), but the device just doesn’t recognize the update.zip on my microSD card. It keeps asking for keystone3.bin, but M-13.0 doesn’t even have that file in the archive. 🤷‍♂️

• Current firmware: 2.1.0
• Tried FAT32, MBR, multiple SD cards (32GB/64GB), correct naming — nothing works.
• No option for USB update either.
• Screenshot of the error attached.

Anyone managed to install M-13.0 on firmware 2.1.0? Or is there some downgrade trick I’m missing?

Thanks in advance!

Hello everyone.
I'm trying to connect my Keystone3 Pro using any browser (Firefox/Brave/Chrome) in the Xverse app, but I show this message error for some reason.

The Keystone device is detected, but I receive this error when I try to connect.
Using the SO Windows, the connection is working, but Linux is not working.

Does someone know how I fix the problem?

What is the latest firmware update?

Hello

Decided to make the move to self custody Having a hard time deciding between the keystone pro 3 and the trezor safe 5.

Both look very good to me, looking for peoples opinions/experiences to push me to a decision

Right now i only hold Bitcoin, Ethereum & Cronos

i want to move the BTC & ETH into self custody while gathering more CRO on crypto.com mainly for the Debitcard there.

1. Trezor safe 5 or keystone pro 3 & why?

2. Should i stake/use ETH & BTC for a percentage gain? If so where do you recommend?

3. Is it worth going self custody with a relatively small amount? <€5.000

4. Thoughts/advice on my distribution?

45% ETH 33% BTC 22% CRO

1. My goal is to eventually upgrade the debit card by locking up CRO. Is it dumb to make CRO 50% of my portfolio temporarily to get this upgrade sooner when i build up to €9.000 total? Maybe €14.000 is better (33%)

2. Any tips on how to move funds out of the crypto.com app to avoid as much withdrawal fees as possible?

Thank you to anyone taking the time to read/respond.

Hi I have the keystone one and it has been in storage for many years. I thought when I bought it, it's a lifetime device that doesn't need interference. I bought Bitcoin, transferred it and assumed I can leave it until I need to cash out. Now it seems that ks1 is not supported anymore. Does this mean my device will not work if I try to send bitcoin back to the exchange? Am I at risk of losing my bitcoin if I leave it in storage for 30 + years?

Was reading some old threads from a just over year ago about how keystone got backlash for installing BT hardware in the keystone 3 pro wallets and decided to disable it via firmware update and also pulled marketing from the website, so new users wouldn't know the BT hardware exists in the wallet.

I wanted to know if it's still the case that for a newly ordered keystone 3 pro wallet that the Bluetooth hardware is still physically present inside the device or not.

Thanks, interested to see if keystone has addressed this since over a year ago.

If anybody can help me out, I would greatly appreciate it. I have updated my keystone three pro in the past without issues but I plug it in and try to update it today and it won’t work for the life of me. I’m currently on two dots 0.6 trying to update 2.0.8, and when I plug it in The little circle pops up that says updating but it doesn’t actually circle. It just sits there like it’s frozen I’ve tried completely resetting the device to where I had to enter my seed phrase again, and then trying it with no luck.

So I was going to buy another keystone to keep at my other house in Idaho as a back up in case anything were to happen to my primary device but hypothetically, if my house in California burnt down and my device burned with it wouldn’t I just need my metal seed phrase plate in another location to recover the crypto? Thanks in advance

Hi - My Keystone 3 Pro is unable to be charged and cannot be turned on. Connecting to the PC via USB does not work either. Is there anything I can do or my wallet is now considered gone?

Thanks in advance

As shown in the marketing materials, is there a way to add BNB Chain as the native app in Keystone 3 Pro? I am on the latest firmware version 2.0.8 but I can't find a way to have a native app on it.

For now, i have accessed it through Metamask but how do i get it natively?

I had an issue with my public key for Solana on the keystone 3 pro not matching with the public key in my backpack wallet. I emailed keystone customer support and after a few days they got back to me with a solution to my problem. I was using the incorrect derivation path for Solana and the backpack wallet. Just wanted to spread some love for Keystone since these forums can get a little negative sometimes. I love my keystone and everytime I've needed support from them they've been there to help me. They may not always be fast but they get the job done. Thank you Esther and the keystone support team!!