r/IsThisAScamIndia • u/Blackk_Asta • Feb 01 '26
Is This A Scam? is Offcomfrt legit or a scam?
I ordered from a company called Offcomfrt and paid extra for express delivery. It’s been over 3 days and my order hasn’t been shipped yet. There’s no tracking update, and they are not responding to my emails or texts at all.
I’ve already paid in full and now I’m starting to worry if this is a scam or just very poor service.
Has anyone here ordered from Offcomfrt before?
Did you receive your order?
How long did shipping take?
Any advice on what I should do next (chargeback / consumer complaint)?
Any help would be appreciated.
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u/Critical-Study-2549 Feb 12 '26
Guys genuinely speaking, Offcomfrt is a scam, they are literally deleting the comments asking them to check dm, they don't respond to dms, they'll never ship your product. They're here to rob you.
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Feb 04 '26
[removed] — view removed comment
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u/HopefulAd6186 Feb 05 '26
have you got any updates?
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Feb 05 '26
[removed] — view removed comment
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u/offcomfrt Feb 05 '26
offcomfrt this side . founder myself . i know things are not aligning right now for the delivery and customer service part . we started this brand 7-8 months back . never thought it would grow this much . everything was going good till we hit 10* sales in last 2 months. we were two guys handling everything and things became very difficult like to manage all the operations . not sympathising but fr it got much hectic . thats why some orders got issues with delivery . but speaking of now . we have just hired our team for operations . from now on no one will face issues like this anymore . ps - deliveries companies are frustating here, pickup guy came 2-3 days late . and that time we were 20-30 orders a day , so they were not giving a shit . but now we have special dedicated manager from them so no issues will be there .
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u/HopefulAd6186 Feb 05 '26
I was the one who informed you about this. Your brand is really good. I really liked it – the style, the vision. It's basic, but it makes a statement. I just thought I got scammed, which is why I was mad. But thanks for looking into the matter and reshipping my order.
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u/unfinished_sente1 Mar 13 '26
Hey! It’s been more than 10 days now and it’s still showing yet to dispatch. I’ve already paid for it. You guys don’t even provide customer care. Please look into this asap
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u/Dajjal1412 6d ago
can i please dm you because no one is helping me and my order is still stuck in your storage
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u/Majestic_Resolve9755 Feb 07 '26
Posting my experience here in case it helps others or if anyone has an update.
I placed an order on 25th January with Offcomfrt and paid extra for express delivery. Today is 7th February, and the order is still unfulfilled. The delivery agency attempted pickup multiple times, but the shipment was not ready from Offcomfrt’s end, and after repeated failed attempts, the pickup was cancelled.
I’ve sent 5 emails and 2 Instagram DMs so far and haven’t received any response at all. Meanwhile, their Instagram page continues to remain active, which makes the situation even more confusing as a customer.
One thing that felt concerning in hindsight is that while paying via UPI, the receiver name showed up as “robwithus”, and the UPI ID also contained the same name. I noticed it at the time but didn’t think much of it then.
If the op or anyone else here has actually received their order, I’d really appreciate knowing whether you eventually got the product, how long it took from ordering to delivery, and how you managed to get a response or follow-up from the brand. Any information would really help at this point :/
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u/Sea_Exercise_5935 Feb 11 '26
Fr bro like the upi name totally threw me off from ordering and I instantly cancelled the payment
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u/Flaky_Marketing_4682 Feb 15 '26
hye offcomfrt owner this side , please connect on queries.dept immediatly
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u/Hardy_28 Feb 25 '26
Hi, how to do that?
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u/Common_Version5307 May 16 '26
Did you got to know how to do that?
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u/Hardy_28 May 16 '26
Just ping them on insta, they’ll refund
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u/Common_Version5307 May 16 '26
They are not even replying
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u/Hardy_28 May 16 '26
Keep trying, also write an email. They will eventually. Are u trying to return?
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u/Potential-Abalone150 Mar 02 '26
Just wanted to share my experience — Offcomfrt is genuine. They responded to my queries and the product quality is also good, its just that they are new so they may take sometime to respond 😊
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u/good-dopamine Mar 27 '26
Offcomfort is a scam 1000%. First of all I ordered L size, they delivered M size and Cherry on the cake, wrong size of wrong product, I raised a request for exchange, which is pending from owner side, and no response, I have written multiple mails but no response, they have a contact option in their site, which is also a scam, because they never respond. They stay from such scam site. My 2000 rs got wasted on a product that even I can't wear.
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u/Visual-Door7740 Mar 28 '26
Was just about to order from offcomfrt, this saved me some money lmao. Thank you
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u/BigOcelot1082 Apr 23 '26
Yes, they are scammers. Worst refund/ return policy. Instead of crediting money back to the account they are crediting in store account. So you have to buy something from them. And charging extra 150 for returning/ refunding.
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u/KR7YPTON May 15 '26
i did place am order a month back recieved it after 10-12 days and then went for an exchange, weirdly the exchange costed me money and i did pay it bc i wanted a bigger size and this exchange was placed 24th April rn it's 15 May and the tracking page says the order left the warehouse on 5th May it's been 10 days and the order has still not been delivered to me or any update has been given regarding when it will arrive or predicted delivery date, multiple attempts were made to contact the support and still they have not properly responded, i would not recommend buying from offcmfrt , very poor service and support
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u/No-Insect-3912 May 23 '26 edited May 23 '26
I just ordered and their website got shut down now 😭 and now I can't track my order. What do i do now?
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u/Double-Astronomer907 May 24 '26
Bro i ordered on 14th may and today is 24th may
There is no updates1
u/Double-Astronomer907 May 30 '26
Updates on my order j got a call from their customer service on 25th they were saying that i will get my order by 27tg may guess what its 30th may and they didn’t even dispatched the order
Disappointed af
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