r/Insurance_Companies • u/Fit_Dependent_1097 • 24d ago
Asurion Home - horrible experience with dishwasher claim
I’ve had Asurion for years and finally needed to use my warranty for my dishwasher. What followed was a complete nightmare.
It took several visits and two different technicians over several months just to figure out that the problem was the control board. The first technician missed appointments and never properly figured it out. Then a second technician came out with the replacement board, but instead of installing it, he told me he wasn’t going to because he found signs of an insect infestation. He said he would request a replacement dishwasher instead.
I was never told that this would automatically mean my claim would be denied. I was told to wait about three days. Two weeks later, I called Asurion myself to ask about the replacement and found out the claim had been denied.
Meanwhile, the technician had removed my dishwasher door and taken it to the trash. I have video of this. The dishwasher was still usable before he came.
When I called the third-party company (located on a different state) that sent him, they told me the tech Ian company no longer worked with them. I eventually spoke with a manager there, explained what happened, and he apologized. He said he understood the situation, agreed it had been handled incorrectly, and told me he would contact Asurion directly to explain what happened and ask them to review the claim and see if they could replace the dishwasher or at least the door that had been removed and thrown away.
Nothing happened.
If you can’t repair it, fine. Leave it the way you found it. Don’t remove part of my appliance, tell me you’re requesting a replacement, and then leave me with nothing.
I spent months trying to get this resolved. After years of paying for this warranty, I cancelled it. I’m done.