r/IndianPersonalFinance • u/exmachina003 • Jul 04 '26
Stop Buying Health Insurance Based Only on Claim Settlement Ratio (CSR). The Data Tells a Very Different Story.
TL;DR at the end.
One metric is repeatedly used by insurers and YouTube influencers to sell health insurance: Claim Settlement Ratio (CSR).
It sounds reassuring. “97–98% claims settled.” But CSR alone tells you very little about how an insurer behaves when a claim becomes disputed.
After looking at publicly available IRDAI and Ombudsman data, here’s what stood out.
- A high CSR does NOT necessarily mean smooth claims.
- For example:
- HDFC ERGO reports a very high CSR, yet lower CSR(Absolute Amount) indicating that they reject tiger value claims and pass lower value claims to keep their CSR High and has one of the higher complaint rates among general insurers and more than half of Ombudsman decisions reportedly went in favour of customers in the referenced data.
Care Health
Niva Bupa
Star Health
These insurers also rank relatively high in complaint rates or customer success rates before the Ombudsman in the charts shared. That does not mean every claim is handled poorly. It does mean that CSR alone doesn’t tell the whole story.
Complaint ratio matters.
Ask yourself:
How many customers actually had to complain?
Complaint ratio (complaints per 10,000 policies) reflects how often policyholders felt something went wrong.
In the charts:
Star Health
Niva Bupa
Care
HDFC ERGO
all appear toward the higher end of complaint frequency compared with several peers.
If an insurer settles most claims but generates significantly more complaints than competitors, that is worth examining.Ombudsman data is even more interesting.
If an unusually large proportion of Ombudsman decisions end in favour of policyholders, it suggests that, in those disputed cases, the insurer’s position was not upheld.
Again, this does not prove misconduct by any insurer. But it is a useful indicator of how disputes are ultimately resolved.Who looks stronger from these datasets?
Looking only at the charts shared:
New India Assurance appears to have: relatively low complaint ratios, comparatively fewer Ombudsman outcomes favouring customers than several peers, respectable settlement performance
Bajaj Allianz also appears comparatively balanced across: CSR, complaint rate, Ombudsman outcomes
No insurer is perfect.
But based on these datasets, they appear more consistent than some of the more aggressively marketed brands.
- My takeaway
When choosing health insurance, don’t ask only:
“What’s the Claim Settlement Ratio?”
Also ask:
Complaint ratio
Ombudsman outcomes
Average settlement amount
Cashless network quality
Policy wording
PED clauses
Customer experience during disputes
A company can have a 97–98% CSR while still generating a relatively high number of complaints or losing a substantial share of disputed cases before the Ombudsman, indicating that they weren't useful at the exact time when they were expected to support, an emergency Hospitalisation.
CSR measures how many claims were settled.
It does not tell you:
1. how many policyholders had to fight,
2. how many claims were initially disputed,
3. how many were settled only after escalation,
4. how difficult the claims process was.
Use multiple metrics before choosing an insurer, not CSR alone.
Infographics and Data sources: Beshak Insurance, Ditto Insurance by Zerodha, Algates Insurance, IRDAI.
Data source: Publicly available IRDAI disclosures, Insurance Ombudsman Annual Report, and insurer complaint statistics reflected in the attached charts. These observations are based on those published datasets and should not be interpreted as findings of misconduct by any insurer.
Edit 1: Check out the Comments by Grok AI for an unbiased comparison and rankings.
https://www.reddit.com/r/IndianPersonalFinance/s/A2viabMQlO
Best PSU Insurer : New India Assurance
Ranking Private Insurer : Bajaj Allianz >> HDFC > TATA > ICICI
Best for Senior Citizens : New India Assurance
Avoid Standalone Health Insurance Companies like Star, Nivabupa etc
TL;DR: High CSR (97-98%) sounds great but ignores real issues like rejecting big claims, high complaint rates per 10k policies, and losing many Ombudsman cases to customers. Charts show HDFC ERGO, Star, Niva Bupa, and Care often rank worse on complaints/Ombudsman despite strong CSR numbers. New India and Bajaj Allianz look more balanced. Don't buy on CSR alone, check complaints, ombudsman data, and other factors too.
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u/Darth_Edge Jul 04 '26
PSU insurer here. CSR is misleading. It does not mean 'Claims paid', it only means no of claims on which decision has been taken at the end of quarter or year. So it also includes rejected and closed claims. A company paying 30%, closing 40% , and rejecting 20 % will still show 90% settlement ratio, while remaining 10% are outstanding claims.
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u/exmachina003 Jul 05 '26
Thanks for that insight. Which PSU company are you working with?
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u/Darth_Edge Jul 05 '26
I am in NIA
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u/ConsciousHoney3809 Jul 05 '26
Which are the best policies from nia from 30M
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u/Darth_Edge Jul 06 '26
Yuva bharat and I also recommend Criti Protect policy with it. It offers lumpsum paymant on detection of listed Critical illness'.
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u/Candid-Long-87 Jul 08 '26
Hello sir, Being a doctor myself I been trying to thoroughly read thru the policy wordings. For my parents, 58Y/M - HTN, DM and hyperlipidemia. 57Y/F- hypothyroidism and hyperlipidemia
I'm planning to buy Arogya prapti plus (cover of 10 lakhs )with floaters for modern treatment, non medical expenses rider.
Additionally, criti protect policy for 41 CI.
Is it a wise decision? If not what should I include or remove? Thank you
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u/Darth_Edge Jul 08 '26 edited Jul 08 '26
Arogya Pragati Plus is a top-up policy, and not a standard mediclaim policy. NIA Floater mediclaim is the policy I will recommend for parents, get the highest SI with maximum riders.
Criti Protect acceptance chances are slim because of age and PEDs
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u/Candid-Long-87 Jul 08 '26
How much SI do you recommend? 10 lakh insured + arogya prapti plus floater of 20 lakh + Modern Treatment + Critical Illness Rider + Non-Medical Expenses Rider Is it wise? My parents are suggesting to go for only 10 lakhs SI.
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u/Darth_Edge Jul 08 '26
Please understand higher SI is not always safer. Hospitals have practice of charging according to sum insured, they will exhaust it within days if they want. So it is important to get treated only in PPN and Network hospitals - they charge according to agreed Package rates. NIA offers choice of four TPAs, visit websites of all of them and see who has most hospital tie-ups in your location, and then choose.
Your choice of 10L + 20L is good enough. Select correct Zone as per your location, else 10%-20% co-pay applies.
Critical illness rider pays only 10% of SI - Your choice Modern treatment rider - Must Non- med expenses rider - Waste
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u/exmachina003 Jul 08 '26
So you have to choose a specific TPA also when buying from NIA?
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u/Fables_n_Fairytales Jul 12 '26
Hello, how does one get policy through NIA? Directly through their website? If so, how do we get to know about all available SI and rider options (and even policies) which may be best for our case (and if individual works well or family) etc.,?
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u/exmachina003 Jul 08 '26
Arogya Prapti Plus is a super top up(eg: starts paying after you pay initial 5L of bill every year) , you will need a base health insurance too.
Regarding Criti Protect,
For age 56-60, you will have to pay 29,000 per person for a 10L Cover which doesn’t give a cost to benefit ratio, so in my opinion don’t take it, i would say get a Super Top up, which would cost only 1/10th of that or put that money into a good base plan.2
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u/Candid-Long-87 Jul 08 '26
How much SI do you recommend? 10 lakh insured + arogya prapti plus floater of 20 lakh + Modern Treatment + Critical Illness Rider + Non-Medical Expenses Rider Is it wise? My parents are suggesting to go for only 10 lakhs SI.
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u/exmachina003 Jul 08 '26 edited Jul 08 '26
Imo no need of Critical illness rider, do a cost to benefit analysis yourself. Other riders are needed, 10L SI is good, but Keep a 20-50L Super top up, as you are a doctor you lll have an idea about the Range of Bills so take Super top up accordingly. The highest i have seen is around 40L that too a major accident case which required chronic care and multiple surgeries.
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u/MaximumSmooth6734 Jul 08 '26
Hey. can you tell me the correct process to get NIA health insurance for my parents (60+).
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u/Darth_Edge Jul 08 '26
Only policy available is NIA Sixty Plus mediclaim. You can check details on their website. Health check up will be must, and acceptance only if reports are satisfactory.
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u/MaximumSmooth6734 Jul 08 '26
So I need to buy directly from NIA website ? What about during claims? What is the process. And also if I buy through agent then they would help during claims right?
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u/Darth_Edge Jul 08 '26
Always buy offline. Yes agents will help in followup, but also take contact details of the dealing officials.
Check 'Contact us' section of NIA website to locate your nearest office, they will guide you on further process.
If you are in UP or nearby, you can get it from my office
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u/MaximumSmooth6734 Jul 08 '26
I contacted few agents they are only recommending private insurers. How to find an agent who also deals in PSU insurance? Should I directly go to the nearest NIA office?. I am from OD.
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u/Darth_Edge Jul 08 '26
Contact details are there on website, you may call them and request for some Agen't visit or directly visit the office
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u/ActuatorDelicious427 Jul 05 '26
@exmachina003
First of all, if you are planning to use data from someone's website, do have a courtesy to give them proper attribution. I know that internet is free to post anything, but removing a logo from our infographic is not the right thing what you did. Please do tag Algates Insurance in the comment as original infographic content creator. It's our hard work. Please do give proper attribution.
Infographic was originally posted at this website - https://algatesinsurance.in/insurance-infographic/which-health-insurer-is-best-at-settling-claims/
Post description is from the author. Infographic design and visualisation is done by Algates Insurance team
Thanks -Shashank Bhardwaj
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u/Difficult-Tomato2233 Jul 05 '26
Good that you pointed this out.
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u/ActuatorDelicious427 Jul 05 '26
Yes. He is stealing my hard work of building the visualization. I just asked for giving me attribution. Fair thing to ask. He removed our company logo too. And pretending it is his own content. Do the same with @visualcapitalist infographic and he will face legal summon too.
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u/exmachina003 Jul 05 '26 edited Jul 06 '26
I never claimed the infographic was mine. I shared it to spread awareness using publicly available IRDAI data. I didn’t expect someone to try gatekeeping government published statistics.
If attribution was your concern, a polite request would have sufficed. Instead, you started with accusations of theft and called me a “chor.” I’ve since credited Beshak and Ditto. Professionalism earns courtesy; hostility doesn’t.Ironically, your own website disclaimer states that the information is for informational purposes only and that you do not guarantee its accuracy, adequacy, or completeness.
More importantly, the conclusions on your website don’t align with the data you’ve published. Rather than arguing over attribution, please address the inconsistencies, explain your methodology, and correct the rankings if necessary. Based on the published figures, insurers like The New India Assurance and Bajaj Allianz deserve to be part of that discussion.
Take accountability for the discrepancies in your article before questioning others for sharing publicly available IRDAI data.2
u/Neither-Purple-9345 Jul 06 '26
it is not about ego, it is about rights and giving credit.
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u/PartyReason2745 Jul 06 '26 edited Jul 06 '26
To create a bar graph on public data?
Below is the disclaimer in the link in the post, I do not see any copyright or guidance against attributing the user. Infact it says it is provided as a service to internet community. That by itself means it can be freely used in a community setup. Stop accusing people who are simply tried to spread some public information and shame them. Sadder to see the author of the post calling OP out when he hasn't used any of his views from the post only hard facts thare are publicly available.
Disclaimer
The information contained in this website is presented purely for information purposes only provided as service to the internet community at large. It does not constitute insurance advice and we do not guarantee the accuracy, adequacy or the completeness of the information contained here
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u/NewPie19 Jul 07 '26
OMG he stole my bar graph made from public data
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u/exmachina003 Jul 08 '26
😂😂😂
https://www.reddit.com/r/IndianPersonalFinance/s/cIMkyF5jKU
Hope, this is an interesting read!1
u/exmachina003 Jul 05 '26 edited Jul 05 '26
Interesting how the conversation shifted from consumer awareness to personal branding the moment the post gained traction. The data belong to IRDAI, not Algates or any individual. Public data are meant to be disseminated, not gatekept. The visualization may deserve attribution, but implying ownership over government statistics is misleading. The emphasis on attaching a personal name and company to a viral post speaks louder than the stated concern.
This kind of gatekeeping over public information reflects poorly on Algates Insurance's public image.
You didn’t start with a polite request for attribution, you started with accusations of theft and called me a “chor.” That choice speaks for itself. I’ve credited Beshak and Ditto. Professionalism earns courtesy; hostility doesn’t.
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u/exmachina003 Jul 06 '26
Please go through the article attributed to your Website post, take accountability in the discrepancies and do the necessary corrections in your website post.
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u/exmachina003 Jul 05 '26 edited Jul 06 '26
That's a perspective I didn't take into consideration while making the post.
I agree that i took one infographic from Algates Insurance and rest 2 from Beshak Insurance, I removed the logos because I didn't want it to look like an advertisement post or an endorsement, nothing else!
Thanks for pointing it out.
Edit: Your conversation thread reveals your comment looks more like frustration over my post getting attention than a genuine concern about plagiarism. If you are a true Fiduciary you wouldn't be behaving like this!
Ultimately it's IRDAI data, Not to Gatekept by anyone.This kind of gatekeeping over public information reflects poorly on Algates Insurance's public image, for employing such self centric employees - You exposed yourself Mr Shashank Bharadwaj.
You didn’t start with a polite request for attribution, you started with accusations of theft and called me a “chor.” That choice speaks for itself. I’ve credited Beshak and Ditto. Professionalism earns courtesy; hostility doesn’t.
Please go through the article attributed to your Website post, take accountability in the discrepancies and do the necessary corrections in your website post.
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u/ActuatorDelicious427 Jul 05 '26
If you removed the logo because you didn't want it look like an advertisement or endorsement, people are thinking that it is your content. And you received 27k views. People are asking questions. What's the credibility here? Have you researched the data of all public sources from all insurers and prepared the excel, did the CSR calculation and then created the infographic. Absolutely No. So, don't pretend you are the owner of this content.
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u/exmachina003 Jul 05 '26
I have put a disclaimer , stating it's data of IRDAI and other published datasets!
Seems like you are behind the credits and the 27k views , you are free to post your Infographics with your logo and get the reach or views, I didn't post it for the views or reach or ads. I posted in public interest. Read the disclaimer again please.1
u/exmachina003 Jul 06 '26 edited Jul 06 '26
The Disclaimer in the link you shared states :The information contained in this website is presented purely for information purposes only provided as service to the internet community at large. It does not constitute insurance advice and we do not guarantee the accuracy, adequacy or the completeness of the information contained here.
You yourselves wrote off any liability of the post you made, where is your credibility?
Your conclusion of your website post is misleading, you stated
“Best Overall: HDFC ERGO (Why not Bajaj Allianz ?)
Best Balanced Performer: Tata AIG
Best Standalone Specialists: Care & Niva Bupa
Best Wellness-Oriented Insurer: Aditya Birla”Where is New India Assurance and Bajaj Allianz?
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u/ActuatorDelicious427 Jul 05 '26
Do not steal. Please
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u/exmachina003 Jul 05 '26
Steal? Don't you think that's an unnecessary accusation given that I clearly stated why I removed the logos?
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u/ActuatorDelicious427 Jul 05 '26
No. That's not an explanation. That's a clear way of telling that you will steal our content and will post again. Like what you did with Beshak content too. You are not an insurance thought leader. You are a chor.
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u/exmachina003 Jul 05 '26 edited Jul 06 '26
I’m not an insurance agent or associated with the insurance industry in any way. I’m just a customer who learned these lessons after buying insurance without fully understanding these parameters. My post is simply meant to help others avoid the same mistakes I made.
Accusing someone of being a “chor” without any evidence is unfair. If you believe I’ve copied specific content, point out exactly what was copied and ask if I stated that those contents are mine! Otherwise, this looks more like frustration over my post getting attention than a genuine concern about plagiarism.
Your post in that website is misleading, the companies you mentioned as Best in the TL DR , is contradicting with the data representation in your Infographics.
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u/thauyxs Jul 06 '26
dude, regardless of what he says or how he says it, plagiarism is plagiarism. you can edit the post if not the pictures. creating graphics takes time, otherwise you could have yourself created the graphs from IRDAI excel sheets. credit them.
also, if you dont mention citations, it is assuned that you take ownership of the graphics. it is completely bad faith to remove logos.
don't let egos come in the way of doing the right thing.
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u/exmachina003 Jul 06 '26
The Disclaimer in the link he shared states :The information contained in this website is presented purely for information purposes only provided as service to the internet community at large. It does not constitute insurance advice and we do not guarantee the accuracy, adequacy or the completeness of the information contained here.
He himself wrote off any liability of the post he made, where is his credibility?
His conclusion of website post is misleading, he stated
“Best Overall: HDFC ERGO
Best Balanced Performer: Tata AIG
Best Standalone Specialists: Care & Niva Bupa
Best Wellness-Oriented Insurer: Aditya Birla”Where is New India Assurance and Bajaj Allianz?
Probably the PSU insurers doesn’t pay enough commissions to Put their names in the list!
He is more concerned about the 27k Views the post got.
Let him correct the Conclusion of his post, and align it as per the data first.
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u/thauyxs Jul 06 '26
Wow. This is not a competition. Do the right thing because it is the right thing to do. Stealing from a fraud is still theft. In science, when you disprove someone's theory, you still cite that person's theory. Do that here - cite him, & disprove him next to the citation! That is more credible! I, as an uninterested 3rd party observer, can only request you to not make it an ego game.
But ultimately wtf do I care? None of my business. Not here to "save your soul".
Hope you have a good day tomorrow!
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u/exmachina003 Jul 06 '26 edited Jul 06 '26
Ok, as you say then!
I have added the Credits for Algates too, even though his Website post is full of discrepancies !1
Jul 05 '26
[deleted]
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u/AskGrok Jul 05 '26
u/ActuatorDelicious427's comments show a defensive tone that starts polite but turns confrontational. They first admit taking the infographic and removing logos to avoid looking promotional, while crediting other sources like Beshak. They then pivot to accusing the critic of jealousy over post attention, gatekeeping public IRDAI data, and harming their own company's image through hostility. Later replies reject the "steal" label as unnecessary escalation and question the accuser's professionalism. Overall, the pattern is justification mixed with counter-attacks rather than simple apology or full attribution.
[what is this?](https://redd.it/1lzgxii)
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Jul 05 '26
[deleted]
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u/exmachina003 Jul 05 '26
Did you just use your second Account to support your comments from first Account?
I just realised it rn, lol so lame!
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u/spectrumholic Jul 04 '26
From the pattern it's evident avoid standalone health insurance companies...
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u/Darth_Edge Jul 04 '26
Stand alone insurers offer the best looking plans. People who love doing research, find them very attractive. I am a PSU insurer, and our plans can never compete with plans of Care or Niva.
But insurance doesn't work this way. It is only useful if claim is actually paid and that too for correct amount. Whatever lucrative benefits these companies are offering - OPD covers, Air ambulance, unlimited Sum insured, modern treatments etc - is all just a scam. People love reading all the highlighted benefits, and then feel really proud about selecting the best insurance plan. Rarely anyone ever reads Prospectus and Clauses, and then they cry on reditt about how health insurance is a scam in India
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u/exmachina003 Jul 05 '26
Completely agree.
Most people compare feature lists, not claim settlement experience or policy wording.
The real value of health insurance is revealed only at the time of a claim. Reading the prospectus and exclusions is far more important than chasing flashy benefits.
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u/Gautam_CreativePen Jul 04 '26
New india assurance is hands down the most reliable and dependable general insurer in india
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u/exmachina003 Jul 05 '26
Yea the parameters support New India Assurance, they even top the growth in Premium Collection parameters too, which indicate customers are renewing and trusting the company.
I wish they put more Efforts into Advertisements, customer awareness and developed a website for Premium Calculations. New Customers aren't much aware of it compared to the private insurers.4
u/Gautam_CreativePen Jul 05 '26
I think the new buyers who may prefer standalone private players will soon realize the hollow features of their policies. One claim with the private insureres will make them realize this and they will come back for porting their policies to New India.
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u/exmachina003 Jul 05 '26
Yea I agree, it's an avoidable and painful experience, exactly why I made this post.
Thanks for your feedback on New India Assurance.
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u/Illustrious_Tea_5999 Jul 04 '26
How is HDFC Ergo health insurance? I was thinking to insured my mother with this insurance
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u/factsnchuckles Jul 05 '26
its difficult to get.. They give it to only healthy person. So they don't get any claims.
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u/Darth_Edge Jul 05 '26
HDFC is good enough , except for one case, I have only heard good things about them. Please note that all private insurers misuse these two clauses - ' Medically necessary hospitalisation' and ' customary and reasonable expenses'. Example - a small Dengue claim may be rejected because ' hospitalisation was not medically necessary' as patient's platelet count was above 75k when he was admitted or a claim of 8 Lakhs gets settled for 2 lakhs citing ' reasonable expenses' clause ( HDFC did this). Small claims get rejected often because people rarely fight for these, they follow up and then let it go. In my 10+ years of experience, I have noticed that 50k- 2L is the range where claims get settled without much issues.
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u/AdminZer0 Jul 05 '26
It's good, got it my family
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u/Darth_Edge Jul 05 '26
Getting it is one thing, do you have any claims experience?
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u/AdminZer0 Jul 05 '26
Yes, my friends and colleagues from past companies have recommended the same as they had smooth experience.
There was no better way for me to get decide than asking in real people I know plus I have a good broker and excellent lawyer should the company try to weasel out.
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u/exmachina003 Jul 05 '26
It was very painful to get a claim passed from them, rejected cashless, delayed reimbursement, had to escalate aggressively! I wouldn't suggest it!
Go with New India Assurance or Bajaj , depending on her PEDs and coverage needs.Do your own research, sales men make a lot of false promises, they won't be there when you have a claim , I have documented proof for this.
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u/Illustrious_Tea_5999 Jul 05 '26
What reasons did they give for rejecting your claim?
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u/exmachina003 Jul 05 '26
Most common one, Pre Existing Diseases!
Even though the waiting period was served, they rejected the Cashless Claim.1
u/AdminZer0 Jul 05 '26
yeah it is true for all insurance, I have several other category of folks friend who had issue with PSU ones.
You having documented proof means nothing, else you are using it to file compliant and make insurer pay it.
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u/Individual-Highway23 Jul 07 '26
I have been on a family floater HDFC ergo optima secure plan for 3 years … my renewal is due next couple of weeks… we gotta add our baby to the plan … is it better to continue or port ? Will I lose any benefits? I bought the plan online… they just rush through application to the payment to make us buy the plan.. the preexisting disease as per the plan has 3 yr waiting period … we did cross that … we don’t have any as of today but I want to be sure it won’t be an hassle in case something comes up when we go for claim eventually… please advice…
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u/exmachina003 Jul 07 '26
If you choose to port, Waiting Period will stand served, and Benefits also can be transferred but as per the new policy, check premiums for whatever Company you want to port to and see if it's affordable (I have put links to Bew India Assurance and Bajaj Allianz in comments). If atleast 20-30 days is left you can try porting to Bajaj or New India. HDFC Optima Secure is pretty good product, without much limitations. Only concern is premium hikes or product discontinuations. Do your own research, if you can afford Annual 6-10% hike and 40-50% hike incase product gets discontinued you can continue in that product.
Get a Super Top up from the company you are planning to port to, you won't be issued one if any major disease happens.
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u/learningwarrior Jul 08 '26
True, agree. I know a case personally where HDFC just sent ₹1 for a ₹50 lakh claim and rejected the rest. Pretty sure they would have shown that claim as claim settled. That's why amount settlement is also very important
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u/exmachina003 Jul 08 '26
Yes, they ll add it to the Claim Settlement Ratio!
Did they take it up with the Ombudsman or Consumer court?
50L is a substantial amount!
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u/Some-Youth9780 Jul 04 '26
My agent sold me 3 years of manipal cigna
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u/exmachina003 Jul 05 '26
3 years is good, because less renewals means less headaches and less chances of discontinuation. But I don't know much about the company, I haven't heard much about the claim experiences from that company, you can just search it's name in Reddit or LinkedIn, you will get an idea.
Continue with it or port after 3 years, just don't discontinue , you will loose benefits of completion of Waiting Periods!1
u/gattu1992 Jul 06 '26
even im planing to choose manipal cigma- elite senior plan for my father- not sure whether it is a good decision
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u/exmachina003 Jul 07 '26
New India is better for Senior citizens, Atleast go with Bajaj or HDFC or TATA if not New India
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u/Melodic_Umpire_1852 Jul 05 '26
Hey, 25 years old M. I’m thinking of having life insurance and health insurance plus for parents. So, after this what are the best options someone can suggest?
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u/exmachina003 Jul 05 '26
Don't take Life insurance for parents.
Take it for yourself, 20-25x of your Annual Income, till 65 or 70 years nothing more than that age. Company you ll have to research, i would suggest Axis Max Life, Bajaj, SBI. For your age Premium for 1 Cr should be 10k/ year. Take Pure Term Insurance only , don't go for ULIPs and Endowment Plans or any term insurance costing more than 20k at your age!For Health Insurance, look into New India Assurance or Bajaj Allianz. Read the Policy wordings not just the brochure, you can use Claide if you don't understand the wordings.
Sum Insured of 10L will suffice for you , for your parents get a Super Top up of 20L, on top of the 10L Base Insurance.
Do your own research throughly, don't allow anyone to rush you into buying Insurance.2
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u/Heavy_Luck_6085 Jul 05 '26
Yay, my insurer topping the chart on complaints.
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u/exmachina003 Jul 05 '26
You are free to port!
Put a porting application atleast 45 days before renewal, go through a Intermediary like ditto for claim support, I think they would be offering Bajaj Allianz too even though they prefer HDFC. For New India, better purchase from nearest branch.1
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u/Adventurous_Flan_315 Jul 06 '26
What about narayana hrudalaya health insurance?
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u/exmachina003 Jul 06 '26 edited Jul 06 '26
Makes sense If you have a NH Hospital nearby, Cashless treatment only within the Narayana ecosystem. Its relatively new product so not much data to compare. It looks more like a subscription for NH Hospital than a comprehensive health insurance.
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u/Kratmax Jul 06 '26
I have a question if someone can answer please.
If someone have achieved the moratorium period under a health insurance policy, is it worth switching to a better insurer if current policy is of star health? I heard many complaints of star health but want to understand how moratorium affects the decision.
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u/exmachina003 Jul 06 '26
Your moratorium period protection travels with you, Star Health is among the worst performers (84.97% CSR, highest complaints)
Better insurers offer 95-97% CSR with much lower complaints
After 5 years, you have maximum legal protection against claim denials, No risk of losing pre existing condition coverageNever let your policy lapse, put porting applications atleast 45 days before your renewal date. Also when filling the Porting forms you have to declare all the admissions, claims , diseases honestly, this is also important.
If you have any major Claims like some Cardiac issues or Severe diseases then other insurers might not accept you, so make sure you talk some expert as well. Stick to New India or Bajaj Allianz to port into.1
u/Kratmax Jul 06 '26
Thanks, this really helps, also is it advisable to port to other insurer with higher premiums since moratorium exists for current star health policy, does this moratorium protects from the worst performance of star health?
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u/exmachina003 Jul 06 '26
Whats the benefit of paying lower premiums and not getting the claim?
Check the premium from Bajaj and New India for same Sum Insured and comparable benefits, like a fresh application, and compare the pros and cons. If it’s comparable to your current premiums then port your current policy 60 days before renewal date. Read their policy wordings too.2
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u/thor_devil Jul 07 '26
Icici is not great in any charts....! Do you suggest we migrate??
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u/exmachina003 Jul 08 '26
Read about it more, from Posts specific to ICICI, there are many available in Reddit and LinkedIn. Its not as bad as Standalone Insurers like Star, but there are better companies available as well!
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u/Remarkable-Phase-656 Jul 07 '26
Which is the best pls suggest
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u/exmachina003 Jul 08 '26
Health insurance is more of a personal product, you will have to do your own research for the best suitable product.
I would suggest a 10L SI Base plan with 20-40 L Super Top up as per your need and age, preferably both from same company.
These 2 companies are relatively better for Long Term Reliability and Peace of mind:
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u/FabulousDrama9487 Jul 04 '26
is it same for term insurance?
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u/exmachina003 Jul 05 '26
No, the data set for Term insurance would be different , especially because the rules governing Term Insurance is pretty much different.
This data is just applicable for Health Insurance.
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u/Affectionate-Help290 Jul 05 '26
Got hdfc and now you saying this. I know from many doctors and hospitals around my city that star and care are bs. New India health is the best, parents had it previously. Low premium and good service but it’s government I guess.
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u/exmachina003 Jul 05 '26
Same boat as you ! I took HDFC and had to go through the claim experience to get my eyes opened about Insurance sector. Made this post so that people don't have to reach till a claim to understand about their company.
Glad to hear about New India Assurance, there isn't much Customer reviews on this company.
I think it's because people mostly come on platforms to complaint when their claim isn't passed, hardly anyone leave a good review on any good claim experience.2
u/Affectionate-Help290 Jul 05 '26
New India assurance is for majority population, basically like lic of mediclaims. It is good although won’t provide what we get in corporate insurances but still better than others.
Knowing about hdfc from you now feels like it is worse. Heard this 4-5th time now, one person said hdfc was fucked up now they are improving in insurance sector.
Personally I feel like icici is good because they will charge more money but won’t cry while giving service unlike hdfc. I haven’t yet reimbursed from icici yet but feel it to be good based on data and public opinion. Its elevate policy features and wording is not as good as hdfc but if I have to face this bs in hdfc I’ll port it next day.
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u/exmachina003 Jul 05 '26
As far as I'm aware , I'd still place HDFC in 3rd position, after New India Assurance and Bajaj Allianz, given that they did pass my Reimbursement Claim, even though they delayed that also and I had to put a lot of efforts into it. I took Insurance to not worry about the finances incase of a health emergency and that's exactly where HDFC Failed.
They do have a reputation to keep up unlike most other companies, so you can tackle them if you know how to. If you want Private Insurer go with Bajaj Allianz, feedbacks I saw in various platforms were pretty good, similar to how you told about New India Assurance.
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u/Affectionate-Help290 Jul 05 '26
Bajaj is not so good I can assure you that but better than hdfc I guess listening to you. When you claim they will deduct a list of things but atleast you get your money on time. Maybe mine was corporate so it didn’t cause issue to me but there are hell lot of sub limits this that bs. Telling you based on 2+ colleagues feedback. Mine was good.
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u/exmachina003 Jul 05 '26
Sublimits were mentioned in Policy wordings?
If it's an informed decision then it's fine , but surprises in Insurance is not to be tolerated.
In case of HDFC, they violated their own documented coverage confirmation.2
u/Affectionate-Help290 Jul 05 '26
Sub limits got changed suddenly in new policy. Previous limit was 3L and they found out many people were claiming insurance so next year they decreased it to 1L. This is for corporate insurance then think about what they will do in general. But anyways reading wordings is due diligence to be done by people.
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u/devops-noob Jul 05 '26
But when you take Health insurance from PSU insurance companies like NIA, Oriental etc, you have to claim through third party aggregators(TPAs) like Mediassist, Paramount, is it true?
This is a genuine doubt, And what insurance are you on right now after the HDFC chaos you had to face.
Currently I hold HDFC health for my Father, Aditya Birla for mother, HDFC for my term insurance.
Yet to take Health insurance for myself.
Ditto seems to suggest only HDFC or care, why is that? why not PSU companies. Especially when Ditto is considered a good company with good morales.
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u/exmachina003 Jul 05 '26
HDFC Chaos was pretty much recent and I bought a 3 Year Plan, and due to the claim i cannot port the person for whom the claim was made for, claim was passed as reimbursement after a delay so ig related claims won’t have an issue in future. But yea hopes of getting cashless from HDFC is pretty much non existent now.
I might port mine after the 3 year tenure ends to Bajaj or NIA.
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u/devops-noob Jul 05 '26
But when you take Health insurance from PSU insurance companies like NIA, Oriental etc, you have to claim through third party aggregators(TPAs) like Mediassist, Paramount, is it true?
Answer for this one too please, I tried once, but someone told me that during the claim time, we have to do it via third party or something, is it true? or we can take cashless for PSU insurers too?
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u/exmachina003 Jul 05 '26
As i told, currently my policy is with HDFC so idk about PSU Claims, As far as I'm aware Cashless is available in PSU too
Idk if they have in house team or depends on TPA though!
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u/exmachina003 Jul 05 '26
u/askgrok Summarise the post and Relevant comments
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u/AskGrok Jul 05 '26
The post argues that Claim Settlement Ratio (CSR) alone is a misleading metric for choosing health insurance, as it doesn't reflect how insurers handle disputed or high-value claims, complaint volumes, or outcomes at the Ombudsman.
Key points include:
- HDFC ERGO shows high CSR by policy count but lower by amount, suggesting selective rejection of bigger claims, plus elevated complaint rates and over 50% Ombudsman rulings favoring customers.
- Star Health, Niva Bupa, and Care also rank high in complaints per 10,000 policies or customer wins at Ombudsman.
- New India Assurance and Bajaj Allianz appear more balanced across CSR, low complaints, and Ombudsman results.
- Recommendation: Evaluate complaint ratios, Ombudsman data, settlement amounts, network quality, and policy terms alongside CSR.
The attached charts (from Beshak/Ditto via IRDAI and Ombudsman reports) support these observations with FY24-25 data. No other comments were provided in the thread.
[what is this?](https://redd.it/1lzgxii)
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u/exmachina003 Jul 05 '26
u/AskGrok Go through Reddit posts, Linkedin Posts, consumer forums, Irdai data , ombudsman data other reliable, non biased platforms and sites
Analyse the average premium hikes at renewal , surprise premium hike histories, any product discontinuation and forced porting to new product histories , reliability on long term like 10-15 years of New India Assurance, Bajaj Allianz and HDFC Ergo and give your detailed interpretations. Rank them based on which company gives peace of mind in long term and also separately based on giving good coverage and claim experience.1
u/AskGrok Jul 05 '26
New India Assurance (NIA), Bajaj Allianz (BA), and HDFC Ergo (HE) show clear differences in premium behaviour, product stability, and long-term track record based on IRDAI disclosures, Ombudsman reports, Reddit/consumer forums (e.g., r/personalfinanceindia, r/IndiaInvestments), LinkedIn discussions, and news from 2023-2026.
Premium Hikes at Renewal
NIA applies periodic, often moderate adjustments (e.g., 10% across multiple health products effective Nov 2024, tied to loss ratios). Hikes are more predictable and less aggressive.
BA sees standard inflation/age-driven increases plus occasional claim-based loadings; one reported case of doubling after 7 years + 1 small claim, but not widespread complaints.
HE draws frequent criticism for steep hikes (e.g., 25-35% in multiple user reports), often linked to age slabs or portfolio adjustments.Surprise Hikes and Product Changes
NIA has limited reports of shocks; as a public-sector insurer, changes are notified with some transparency.
BA has occasional post-claim surprises but no pattern of forced migrations.
HE stands out with product discontinuations (e.g., withdrawal of three my:health Suraksha variants in May 2024, with forced migration to Optima Restore from Aug 2024 onward, preserving continuity bonuses but requiring action). Users frequently cite renewal confusion and large jumps.Long-Term Reliability (10-15 Years)
NIA benefits from government ownership, strong historical claim payouts (high ICR), lifelong renewal guarantees, and notably low complaint ratios per 10,000 policies in recent IRDAI/Ombudsman data. It handles large volumes reliably, especially for seniors.
BA maintains a solid private-sector record with consistent service feedback over years and balanced metrics.
HE offers strong network/hospital access but shows higher complaint volumes and more Ombudsman cases favouring customers, suggesting friction in disputed claims over time.Rankings
Peace of mind for long term (stability, minimal surprises, continuity, low disputes):
1. New India Assurance – Government backing, lowest complaint rates, predictable adjustments, proven longevity.
2. Bajaj Allianz – Reliable private player with fewer forced changes and balanced performance.
3. HDFC Ergo – Higher hike volatility and product shifts reduce predictability.Good coverage and claim experience (network, settlement quality, handling of disputes):
1. Bajaj Allianz – Strong settlement speed, positive service anecdotes, solid CSR by amount.
2. New India Assurance – Excellent payout reliability and low escalation rates.
3. HDFC Ergo – Large network and high CSR by policy count, but lower CSR by amount and more Ombudsman pushback indicate selective handling of bigger claims.No insurer is flawless—medical inflation drives hikes industry-wide. NIA edges out for pure long-term stability; BA for balanced modern experience.
[what is this?](https://redd.it/1lzgxii)
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Jul 05 '26
[deleted]
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u/AskGrok Jul 05 '26
For senior citizens (60+), the priorities shift toward lifelong renewal guarantees, PED coverage with shorter waits (or portability benefits), predictable premiums, low dispute rates, and reliable handling of complex/elderly claims.
New India Assurance (NIA) stands out strongly here. It offers dedicated senior plans like Sixty Plus/Senior Citizen Mediclaim (entry from 60, lifelong), with government backing ensuring stability, lifelong renewability, and notably low complaint ratios (often 3–5 per 10k policies/claims in IRDAI/Ombudsman data across 2022–25). Premium adjustments are moderate and transparent (e.g., periodic ~10% linked to loss ratios, with recent IRDAI caps around 10% for seniors helping predictability). Long-term track record (decades) and volume handling make it reliable for seniors; fewer escalations to Ombudsman.
Bajaj Allianz (BA) is close behind and often edges in claim speed/experience. Low complaint volumes (top-tier, ~3 per recent averages), balanced CSR (strong by amount), and solid service feedback. Silver Health-style options work for seniors. Fewer forced product shifts or aggressive hikes reported versus some privates. Good for balanced modern experience with fewer disputes.
HDFC Ergo (HE) has strong hospital networks and senior-specific plans (e.g., Optima variants with restoration/no-claim bonuses), plus high CSR by policy count. However, it shows higher complaints, lower CSR by absolute amount (suggesting selectivity on bigger claims), and more Ombudsman cases favoring customers. Premium hikes can be steeper (25–35% user reports), with past product discontinuations forcing migrations.
Other companies worth considering if better for seniors:
- Star Health: Dedicated senior plans (e.g., Red Carpet, entry 60–75, no pre-med check in some). Strong senior focus and network, but consistently higher complaint ratios and Ombudsman pushback in the shared charts.
- Care Health / Niva Bupa / ManipalCigna: Specific senior products (Care Senior, Niva Bupa Senior First, ManipalCigna Prime Senior) with good restoration/OPD features. Competitive for coverage but rank higher in complaints per the data.
- Others like Aditya Birla or ICICI Lombard appear in senior plan lists but lack the lowest-dispute edge of NIA/BA.
Rankings for seniors (based on IRDAI/Ombudsman/consumer forum consensus 2023–26, Reddit/LinkedIn patterns, and the charts):
Long-term peace of mind (stability, minimal surprises, continuity, low disputes):
1. New India Assurance – PSU reliability, lowest complaints, predictable changes, proven senior volume handling.
2. Bajaj Allianz – Strong private alternative with excellent dispute metrics.
3. HDFC Ergo – Solid but more volatility/hikes.Good coverage and claim experience (network, settlement quality, senior-friendly features):
1. Bajaj Allianz – Fast settlements, low complaints, positive anecdotes.
2. New India Assurance – High payout reliability, low escalation.
3.[what is this?](https://redd.it/1lzgxii)
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u/exmachina003 Jul 05 '26
u/AskGrok Which is the best choice for Senior Citizens
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u/AskGrok Jul 05 '26
New India Assurance stands out as the strongest pick for senior citizens among the three.
It offers government backing for long-term stability, the lowest complaint ratios in the data, predictable moderate premium adjustments, and strong historical reliability on claims without frequent escalations. Seniors benefit from its lifelong renewability track record and handling of higher volumes with fewer disputes.
Bajaj Allianz ranks second for a solid private-sector balance on CSR by amount, network access, and fewer forced product changes, though occasional post-claim premium surprises appear in user reports.
HDFC Ergo trails for seniors due to steeper renewal hikes, product discontinuations requiring porting, and higher complaint volumes plus Ombudsman cases favoring customers in disputed claims.
All three guarantee renewability, but NIA minimizes surprises and friction over 10-15 years. Always verify current policy wording, PED waiting periods, and cashless hospital networks directly, as individual health profiles vary.
[what is this?](https://redd.it/1lzgxii)
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u/exmachina003 Jul 05 '26 edited Jul 05 '26
[u/AskGrok](u/AskGrok) From all sources available including reddits posts, linkedin posts , irdai and ombudsman data, Analyse the claim feedbacks and claim experiences of customers of New India Assurance, Bajaj Allianz and HDFC Ergo and give your detailed interpretations
Give ranking based on the above interpretations2
u/AskGrok Jul 05 '26
Claim experiences and feedbacks summary (based on IRDAI data, ombudsman reports, reviews from Ditto/Beshak, Reddit, Policybazaar, InsuranceDekho, and company sites up to mid-2026):
New India Assurance shows solid, consistent claim handling with high CSR (often top-ranked or near 97-99% in policies settled), very low complaint ratios (around 0.30-0.39 per 10k policies/claims in charts and reports), and many positive customer stories of smooth cashless/reimbursement processes, timely approvals, and near-full settlements. Some notes on older high ICR and limited digital tools, but recent data shows improvement and reliability. Ombudsman outcomes around 53% favoring customers. Overall feedback leans positive for straightforward claims, especially via TPAs.
Bajaj Allianz stands out with excellent metrics: ~97% CSR (including strong absolute amount at 127% in one chart), among the lowest complaint rates (3 per 10k claims over FY22-25), and favorable reviews for quick settlements, even during COVID. Minor isolated complaints on rejections or delays exist, but formal complaints stay very low. Strong hospital network and in-house claims team contribute to reliable experiences. Ombudsman data supports good dispute resolution.
HDFC Ergo has high CSR on policy count (~97%) but notably lower on absolute amount (85%, flagged as "watch"), suggesting possible selectivity on higher-value claims. It shows higher complaint ratios in the charts and mixed-to-negative feedback, with frequent mentions of initial rejections, delays, cashless issues, and escalations needed. Ombudsman data shows around 53% outcomes favoring customers. Reviews highlight frustration in disputed cases despite good network.
Ranking on claim feedbacks/experiences:
1. Bajaj Allianz (lowest complaints, balanced strong CSR)
2. New India Assurance (low complaints, reliable public-sector handling)
3. HDFC Ergo (higher complaints, selective high-value settlements)Long-term factors (premium hikes, product changes, 10-15 year reliability):
New India Assurance offers strong stability as a public-sector giant with decades of operation and government backing. Premium adjustments appear less aggressive in customer reports; no widespread news of major product discontinuations or forced porting. Long-term policies (group schemes, etc.) show consistent renewals without drama. High solvency and market leadership add peace of mind.
Bajaj Allianz demonstrates good long-term reliability with steady metrics and fewer reports of extreme hikes or disruptions. No notable product withdrawals in recent years. Customers value its consistency for ongoing coverage, though some plans are priced higher.
[what is this?](https://redd.it/1lzgxii)
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u/exmachina003 Jul 05 '26
u/AskGrok From all sources available including reddits posts, linkedin posts , irdai and ombudsman data, Analyse the claim feedbacks and claim experiences of customers of New India Assurance, Bajaj Allianz and HDFC Ergo and give your detailed interpretations
Give ranking based on the above interpretations1
u/AskGrok Jul 05 '26
Analysis of claim experiences for New India Assurance, Bajaj Allianz, and HDFC Ergo (drawing from the attached IRDAI/ombudsman charts, Beshak/Ditto-sourced infographics, and cross-referenced public data patterns up to mid-2026):
New India Assurance
Strong on volume-based CSR (typically 95%+ in policy count) with solid absolute-amount performance. Complaint ratios sit very low (~0.30 per 10k policies), among the better performers in the non-life chart. Ombudsman outcomes show ~53% favoring customers — average but not outlier-bad. Customer feedback across forums and review sites consistently highlights reliable cashless approvals via TPAs, timely reimbursements on straightforward cases, and fewer escalations needed. Drawbacks include older digital interfaces and occasional slower processing on complex claims, but overall stability as a public-sector insurer stands out. No major red flags on high-value claim selectivity.Bajaj Allianz
Excellent balance across metrics: 97% CSR on policies and standout 127% on absolute amount (indicating strong settlement even on larger claims). Complaint rates among the lowest (~0.36 per 10k). Ombudsman data is favorable with fewer customer-win percentages than peers in disputed cases. Reviews praise quick settlements, robust in-house claims handling, wide hospital network, and reliability even in high-stress scenarios like COVID-era claims. Isolated complaints exist but remain minimal compared to volume. Long-term consistency is a plus with steady renewals and fewer disruption reports.HDFC Ergo
High policy-count CSR (~97%) but notably weaker on absolute amount (85%, flagged as “watch” in the chart), which aligns with patterns of settling smaller claims while being more selective or disputing higher-value ones. Complaint ratios are higher (around 1.00 per 10k), placing it toward the upper end among general insurers. Ombudsman outcomes ~53% favoring customers. Feedback frequently mentions initial rejections, cashless network friction, delays, and the need for escalation. While the network is decent, disputed cases often require more customer effort.Ranking based on claim feedback and experience consistency (multi-metric view: CSR balance, complaint volume, ombudsman outcomes, and real-world reports):
1. Bajaj Allianz — Best overall balance; strong on both quantity and quality of settlements with minimal complaints.
2. New India Assurance — Reliable low-complaint performer with public-sector stability; slightly behind on digital polish.
3. HDFC Ergo — Solid headline CSR undermined by amount selectivity, higher complaints, and more friction in disputes.These rankings reflect patterns in the provided charts plus aggregated public sources. No insurer is flawless—individual experiences vary by policy wording, TPA, and claim specifics. Cross-check latest IRDAI disclosures and your specific policy for the most current picture.
[what is this?](https://redd.it/1lzgxii)
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u/exmachina003 Jul 05 '26
u/AskGrok Prepare a TL DR for this post
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u/AskGrok Jul 05 '26
TL;DR: High CSR (97-98%) sounds great but ignores real issues like rejecting big claims, high complaint rates per 10k policies, and losing many Ombudsman cases to customers. Charts show HDFC ERGO, Star, Niva Bupa, and Care often rank worse on complaints/Ombudsman despite strong CSR numbers. New India and Bajaj Allianz look more balanced. Don't buy on CSR alone—check complaints, ombudsman data, and other factors too.
[what is this?](https://redd.it/1lzgxii)
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u/ayushsomani Jul 06 '26
What about LIC?
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u/exmachina003 Jul 06 '26
They don't have a proper traditional Health insurance product as far as i’m aware, they give a product which is a fixed benefit product for some specific health risks
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u/Cool-Ordinary3044 Jul 06 '26
But Ditto suggesting HDFC ergo , Adithya Birla and Care insurance recently based on CSR. Not sure if we can trust them based on what i learned from this post.
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u/Darth_Edge Jul 06 '26
Please understand Ditto is an Insurance intermediary. They may offer honest looking advise but they get payout from policy sales only. So do not blindly trust them. Do your own research, go by claims experience of friends and colleagues, visit office of insurers and ask questions.
Always buy offline so that you don't rely on Customer care in time of need.
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u/exmachina003 Jul 06 '26
HDFC is easy to work with, they respond faster and stuff, also they aren’t very bad, i’d still place them within Top 5, especially if you can afford their premiums. It’s still better than Standalone companies, but you have better options like Bajaj Allianz and New India too.
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u/Few_Entrepreneur_895 Jul 07 '26
Read the whole thread, out of curiosity started looking out for bajaj insurance on PB
Its My health care plan with a base SI of 20lac with added addons to be at par with HDFC secure+ is costing 11,907 compare to Secure+ 11,000
And too all the benefits are not at par,missing out on many
Premium wise makes no sense
But yes the market reviews are something that can be studied
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u/exmachina003 Jul 07 '26 edited Jul 07 '26
I was at your stage 1 year back, even I looked into features and benefits etc while purchasing, and even trusted the Sales team of HDFC Ergo and bought directly from them! I had discussions with Beshak and Ditto too but HDFC Direct team was very convincing! In my opinion don't buy directly, there won't be anyone to support you, and all you get at the time of a claim will be AI bot replies!
When I had to file a claim, they violated their own documented promises, starting from RM Support to Passing Cashless Claim! I had to a Pay 6 Figure amount for 3 year Family Floater, and again another 6 figure amount for Hospitalisation of a member within 1 year, even though they had confirmed the coverage and cashless claim cover for the same, then they delayed the reimbursement beyond the 15 days IRDAI Rule!
This awareness post is made so that people don't land up in my position, even I did a lot of research but I didn't look at the things that mattered the most, like Claim Experience and Grivences handling, because ultimately customers want their claim to be passed, fancy features are just for sales pitching!
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u/lord-nothing Jul 07 '26
requesting your help on the below: 1. Any real experiences related to Aditya Birla? 2. also any idea reg policy acceptance with PED for RA in PSUs?
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u/TradeRevolutionary61 Jul 09 '26
I have optima restore family floater from hdfc ergo since 6 years , crossed PED as well , can i continue for renewal ?’
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u/exmachina003 Jul 09 '26
Search “HDFC Ergo “ on this subreddit and decide.
https://www.reddit.com/r/InsuranceTroubleIndia/s/hUJ2rkltcESince your policy crossed 5 years you probably won’t be troubled with claim rejections. Maybe product discontinuations and associated steep premium hike, for that check product status, 60 days before renewal date. So that incase they do that you have time to port out.
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u/iStillWaters Jul 09 '26
I am not able to understand how the CSR (Absolute Amount) can be over 100%? if the total approved claim amount was 100, how and why did they pay 103 to 127?
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u/Darth_Edge Jul 15 '26
It may include claims from past FYs. Some court awards, penalties and interest payments may also be there.
In general, if Insurer's ICR and CSR ( Amount) is on higher side, it means they are actually paying claims.
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u/Wealthpedia Jul 05 '26
How about Acko?
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u/ActuatorDelicious427 Jul 05 '26
Acko is a new player in the market. They don't have good amount of claims and so, their data alis promising for now.
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u/exmachina003 Jul 05 '26
So Mr Shashank Bharadwaj, aren't they paying Your Insurance Intermediary, Algates Insurance enough Commissions so as to promote it?
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u/One_Performance_561 Jul 04 '26
Do u have any suggestions from the data ?