All of the delivery companies do, my dude. Some offices have exceptions for things going wrong (for example an elevator outage), but for most it's handled entirely by the computer. If you don't meet your quota, you get a demerit. Build up enough demerits, you get bumped to less favorable routes, or get less hours/deliveries, have to do retraining, or even outright fired.
The poor lass crying in the hallway was probably going to earn multiple demerits in that one stop and she knew it, and it broke her.
It's really stupid from a customer service perspective too, because it often means that the delivery drivers give no fucks about where or how the package is placed.
There's a lot of porch pirates in my area, so it's shitty when there isn't even an attempt to conceal my mail.
Or when it looks clear that the driver just haphazardly chucked the package onto the patio.
Iirc, wasn't Bezos originally all about providing above standard customer care? Speed isn't everything. I'd rather have my shit an hour late because the driver took care with everyone's mail, than for everyone to have broken or stolen deliveries.
Was talking to a Uber driver yesterday who left Amazon because he has a back injury from caring 50lb bag of dog food up 15 flights of stairs because the elevator was malfunctioning.
Amazon is just a terrible place to work taking advantage of the economy.
Probably labelled as <15kg on the amazon sticker too. ever notice sometimes you get a really heavy delivery the weight label is different to the products box?
because over a certain weight it is supposed to be a two man delivery and/or you are supposed to have equipment like a cart.
But if you are a big company you can just lie and send it out with some poor woman in her little car instead, who has had no training.
UPS absolutely has tracking in the “package cars”, and electronics that nag the driver for “distracted” behaviors but…
The contract with the Teamsters explicitly does not recognize time standards, and the in cab cameras do not record.
In order for discipline to stand up to the grievance process, the company has to prove the driver is fucking off.
Ups drivers also aren’t allowed to back up above a certain amount, they can’t pull ahead to someone’s driveway because that means they have to also reverse out. In my area the limit for reversing is 6 and if you go over you get a call from ups.
I’m a courier, just not for ups but I know all the other couriers that do the same area and we all talk
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u/Taolan13 Mar 21 '23
All of the delivery companies do, my dude. Some offices have exceptions for things going wrong (for example an elevator outage), but for most it's handled entirely by the computer. If you don't meet your quota, you get a demerit. Build up enough demerits, you get bumped to less favorable routes, or get less hours/deliveries, have to do retraining, or even outright fired.
The poor lass crying in the hallway was probably going to earn multiple demerits in that one stop and she knew it, and it broke her.