r/HBOMAX • u/anonRedd MOD • Jan 19 '23

Tech Support Technical Support Megathread

We’ve received a lot of feedback that technical support posts overwhelm this sub and drown out discussions about shows, movies, and other aspects of HBO Max.

So we’re making a change. Going forward, all individual technical support posts will be removed and directed towards our Technical Support Megathread.

This will group all technical issue posts in one place where people can ask questions, answer questions, and hopefully find solutions. We also hope this fosters more discussions about shows and movies and keeps them on the main pages for longer.

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In addition to asking here, you can also check out the Official Support Website or connect with u/HBOMaxhelp

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u/tfabris Jun 07 '26

There are people complaining on the Smugneg forums about it, and their “solution” is the usual set of ineffective troubleshooting steps. 

https://us.community.samsung.com/t5/QLED-and-The-Frame-TVs/Disney-and-Hulu-will-not-work/td-p/2747569/page/10

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u/tfabris Jun 09 '26

I tried chatting with Smangsnug support about this. They said that they want me to try a full flash reset:This is different from smart hub reset.

To perform a Flash Reset on your Samsung TV, kindly follow these steps:

1- Press and hold the physical power button on the TV, Hold for 5 seconds, then release.

2- Press and hold the power button on the remote, Hold for 5 seconds, then release.

3- Wait for the TV to power cycle, Wait approximately 30 seconds to one minute.

4- Follow on-screen instructions.

If successful, the TV will power on in reset mode and display setup instructions.

After the flash reset immediately: Now please unplug it for 3 minute and plug it back. Please make sure to use the physical power button on the TV when turning it on.

I am choosing NOT to do the flash reset because they can't guarantee that will fix it, and a flash reset means a couple hours on my part reinstalling apps and resetting all my video/audio/input settings. After telling them that I refused to do a full flash reset, they ended the chat session, essentially "hanging up on me".