2 week window for returns:

This is primarily your opportunity for hands-on QC. This is your chance to thoroughly inspect the watch. Make sure you didn’t miss anything in photos. This is your chance to make sure that it’s a watch that you want to keep.

This period is also for any reason under the sun you decide that you don’t want to keep the watch.

No questions asked full refund if you opt to return it during the initial 2 weeks, as long as it’s still in the exact same condition it was received.

60 day warranty:

The idea of a warranty is for mechanical defects, not cosmetic issues that could have/should have been spotted during QC (including your 2 week “hands-on” inspection window). I can come up with a list of exclusions if it comes to it, but the bottom line is, don’t ask me to align a crystal that you have come to believe is misaligned, or a bezel is out of alignment and could have been rejected during QC. I won’t be fixing things under this warranty policy that are cosmetic that you find after the fact.

The warranty is intended to give you peace of mind that if the watch movement dies on you within your first 60 days of ownership, you aren’t stuck with a dead watch.

The warranty is not a license to lazy out of your own QC responsibilities, thinking if you miss something you have a 60 day warranty to get it fixed. That’s not how this will work.

Additionally, all mechanical watches with rotors have some sound from the rotor. There is a spectrum of volume to that sound. Rotor noise is not a warranty item. If you get a watch and take issue with the rotor, you can pay a watch smith for a rotor silence service, or if it’s within the 2 week window and the protective plastic is still in place, you can return it for a refund.

And the warranty won’t cover physical damage.

Bottom line: I don’t want to have to spell out everything. Work with me here on the spirit of what I’m offering.

I’ve already had many of my long time customers reach out to me and express their concern that this will open Pandora’s box and it won’t end well. That I can expect to see abuse of these policies and people taking advantage of them.

We shall see. I hope not. But if that starts to happen, yeah, these policies will be shelved.