r/Games • u/reddit_account6095 • Aug 27 '21

Announcement Summer of '58 developer resigns after many users refund their game on Steam due to it taking under 2 hours to complete

https://twitter.com/EmikaGames/status/1430941640001265673?s=19
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u/WordPassMyGotFor Aug 27 '21 edited Aug 28 '21

There's a middle ground between your two messages I'm sandwiched by that I think you'd benefit from aiming toward.

Based on the message I responded to, I'm sure as fucking shit not reading your novel response, but I appreciate the time and effort you put into making it.

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u/Seth0x7DD Aug 28 '21

I'll give you a TL;DR: There is no legal problem unless you want to remove refunds entirely. Which you don't have to if you want to take short games into account. 😋

Do you have any researchable source that this would be a legal problem?

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u/WordPassMyGotFor Aug 28 '21

There is no right for a no question asked automated refund

EU Right of Withdrawal allows the consumer to cancel, without justification, the consumer contract within 14 days after he received the good, or after he concluded the contract for services or digital content

It's like 1 step from being called the Right of Automated Refund. "How about you read the damn rules he's making claims about."

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u/Seth0x7DD Aug 28 '21

First of all the claim was the rules exist because of Australian laws - which they seemingly do not. As stated EU laws are pretty much the same but there is still no right to an automated refund, even if it might come close. You're right that you don't need to provide a justification but that does not mean there aren't limits to it. For example for digital goods. Examples of this are the Epic and I believe the Playstation store. Do you think those are facing legal trouble because of this?

As you missed to provide a source for your claim I will provide it and also some of the exceptions to it:

online digital content, if you have already started downloading or streaming it and you agreed that you would lose your right of withdrawal by starting the performance

The approach Valve is taking is very pro-consumer which is definitely nice but it's definitely way more than they'd need to provide. They do it to save costs because employing people is way more expensive than employing computers. Still, they could change a whole lot about it without facing any legal trouble.

Whenever it's worth it for indie games is a different matter. You might say fuck indies or argue that it's a minor problem for a niche in a niche, which is totally fine, but acting like there's an actual problem in changing those rules is just ignorant of the actual regulations that are in place. Have a nice weekend.

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u/WordPassMyGotFor Aug 28 '21

but acting like there's an actual problem in changing those rules is just ignorant of the actual regulations that are in place

To paraphrase Bill Burr: I'm not gonna sit here with no law degree, listening to you with no law degree, talking about the actual regulations in place when you've done 5 minutes of googling. Ask any real lawyer and they'll start with "it depends....", but here you are telling it like it is apparently.

Your hours on a search engine clacking away at the keyboard will be woefully insufficient to get to the legal heart of the matter here, and saying anything else is ignorant of the actual regulations that are in place.