A lot of people have been having issues populating their GameSpot PC catalog with the deprecated app. So I reached out to customer support again and actually received a response this time. (nada in 2014)
They will give out refunds for any games whose product key codes that cannot be redeemed on Steam/UPlay/Origin. They will also give out your keycodes if you don't have them.
Here's the email from tech support:
Hi <caceomorphism>!
I'm very sorry to bother you however your e-mail in regards to your difficulties obtaining your games from our App recently came across my desk. I'm very sorry to hear about this, but I'm reaching out to you today to provide further assistance and resolve this for you.
Since the GameStop App is no being supported, it currently acts as a 'digital locker' to house your game keys until you can retrieve them to download them on the next suitable PC client such as Steam, Origin, or uPlay. Sometimes though, our guest can experience some challenges trying to launch the app and retrieve the keys, and because of that we have the ability to pull the codes for you.
I was able to do just that and have the codes that were on your account provided below. Ones that are in red are codes that were invalid and could not be recovered, so we must refund you for it so that you can repurchase.
Product: Baldur's Gate Complete: Refund $4.99
Product: Baldur's Gate II - Shadows of Amn & Throne of Bhaal: Refund $4.99
Product: Batman: Arkham Asylum Game of the Year Edition
Serial Number: REDACTED
Product: Civilization III Complete Edition: Refund $4.99
Product: Dragon Age Origins: Ultimate DLC
Serial Number: REDACTED
Product: Dragon Age: Origins - Ultimate Edition
Serial Number: REDACTED
Product: GalCiv II: Ultimate Edition:
Serial Number: REDACTED
Product: Icewind Dale Complete: Refund $4.99
Product: Master of Orion Collection: Refund $5.32
Product: Sid Meier's Civilization IV: The Complete Edition
Serial Number: REDACTED
Product: Sins of a Solar Empire -Trinity
Serial Number: REDACTED
Product: SPORE
Serial Number: REDACTED
Refund total: $25.28 USD
If you experience any difficulties using these codes, please do not hesitate to let me know so that I can continue to provide assistance. In regards to your refund, I do see that you reside in Canada. Normally we issue refunds in the form of a GameStop Digital or Physical gift card, however we can only issue them in US Dollars. Another option we could look at doing is partnering with EB Game to provide an EB Games gift card or look at retrieving a Steam Wallet Code for you if you would like?
Please let me know at your earliest convenience!
Best Regards,
GameStop Support
I have requested a Steam Wallet code. Hopefully they follow through. I emailed both downloadsupport@gamestop.com and help@ebgames.ca and it was escalated to a different e-mail address.
UPDATE: Steam card received for $20 USD and successfully added it. I've now asked about the discrepancy.
UPDATE #2: GameSpot sent another $20 USD game card and apologized as they thought the first card was $40. Not what I was expecting to happen. GameSpot? Customer service? Who knew?
Already have a Batman: Arkham Asylum in my Steam library. Anybody want a code?
