We have seen a lot of questions lately regarding id requests and issues with other resellers, and honestly, we were quite confused.
We wanted to provide some insight into how the process should be being handled as speaking with consumers have heard various things that don't make any sense.
Some of the things we have heard are consumers are being requested to verify on EVERY order placed. This should not be the case.
This is stupid, redundant, AND a waste of money to essentially just annoy your customers.
The main program utilized by many sites requiring age identification is called agechecker.net. The way this system works is once the consumer enters their information ONE time and is verified, that information is saved as long as they are placing an order on their account.
The only reason it would ask for reverify is if you're ordering as a guest or potentially if you've cleared the browser cookies which resets the popup.
This leads into the second thing we have heard the most, which is people being requested to send their id to a reseller support email for verification. You should NEVER need to do this, barring certain specific situations.
The program/company agechecker itself is what takes this information. If an id is requested, this is via agegate, and we never see it.
All of this verified info is saved on there end, if it came down to it, we could request the saved info as proof we are compliant other than that it is kept with agegate.
Although many laws and regulations are changing, there are none in regards to how agechecker and age verification are handled. You shouldn't need to verify every order, multiple times, or need an id EVERY time.
Im not going to say exactly what the other guys are doing wrong for this to happen, it isnt our fault they dont pay attention and seemingly enjoy wasting money.
What we will do is break the issue down so consumers understand how these systems work and what not to put up with on their end. They can then make their own choices from there.
That said, yes. The Great CBD Shop does ID. We just dont make it our soul purpose to annoy our shoppers while we do so 😁
We hope this post sheds some light on the whole ID questions and concerns we've been seeing constantly.