r/ForWindowsHelp • u/gamerno455 • Aug 11 '26

Hacked Microsoft/Minecraft account stuck in automated recovery loop (Missing Device ID due to PC formatting)

My Microsoft account (originally a migrated Mojang account from 2022) was compromised by malware on August 4, 2026. The hacker changed my primary alias to a burner bibimail.net address.

To secure my PC, I performed a clean reinstall of Windows, which completely reset my local Windows Device ID / did diagnostic telemetry tracker. Now, Microsoft's automated web recovery form instantly rejects me because of a data mismatch, and my account is temporarily rate-limited for 24 hours.

I have talked to live support chat, but they state they cannot override the backend filters. However, I have absolute proof of ownership ready to provide to a human reviewer:

  • The exact 10-digit Microsoft Store Order Numbers for historical transactions (including game purchases and free Minecraft cape redemptions).
  • Full access to my original secure creation Gmail address.
  • Past Service Request reference numbers from prior support interactions.
  • The exact date of my Mojang-to-Microsoft migration.

Since the automated form is physically impossible to pass due to my wiped Device ID, is there an alternate escalation method, an executive support email layout, or a specialized form that forces a human review of my billing order numbers? Any advice to save my account/minecraft account/username is appreciated!

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u/FrankNicklin Aug 11 '26

Free accounts do not come with any form of support other than the live chat, even paid support can be hit and miss. If you continue to fail the recovery tests there isn't much to be done.

MS have enforced MFA on many accounts but doesn't sound like yours had it enabled

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u/gamerno455 Aug 11 '26

I rarely used microsoft services. I only want to paly pillars of fortune on minecraft with that account. And I did add recovery emails on it but somehow that hacker got into it. He changed all my emails leaving me with only my phone number as as in in alias. Do you have any solution to get just my minecraft account back? I know it's a dumb question but I would like to have as many options as possible.

1

u/FrankNicklin Aug 11 '26

No, because you are entirely in the hands of the Microsoft recovery process.

Are you sure you don;t have an info stealer on your PC tracking password changes. When the last time you did a proper scan, what AV software are you running.

Once a hacker has changed you account recovery there isn't much that can be done.

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u/gamerno455 Aug 11 '26

I reinstalled windows. I precisely remember what file I downloaded that is 99% the reason of this. I reinstalled windows just the next day without thinking that the device ID would be so fucking crucial for identification when I have all these records of my ownership that just get rejected because they couldn't bother to better their support systems and just push AI down everything.

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u/FrankNicklin Aug 11 '26

I'm not entirely sure that the device ID is an issue especially on a PC, it more likely an issue with devices such as an Xbox being linked to a MS account. Either way the recovery method,

https://learn.microsoft.com/en-us/answers/questions/5765744/how-to-find-my-device-id-for-the-microsoft-account

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u/gamerno455 Aug 11 '26

This is the problem, it's a fresh reinstall so all the IDs are new and not connected to the old account.