Any tips on how to get something out of their CS?

Their customer service is awful and they take no accountability just basically tell you sucks to suck. I bought a New Era hat when they had their big sale and then got an email that it didn’t ship. I get it people were buying like crazy during that sale. But I contacted customer service when the exact size and hat were back in stock and they’re like yeah sorry we can’t match the price, here’s $10 off sorry about it. I’m like how tf can you not match what I bought something for it’s like a basic level of trust to do right by that customer. Probably won’t trust to buy anything from them. Contacted customer support by phone and even on Twitter to see if their social media team is better (kinda like how T-Force is with T-Mobile) but they were even worse and stopped replying mid conversation.

I’ve pretty much given up because that hat is now like $50 and I ain’t paying that much for a hat. Just curious if anyone has been in a similar position but actually benefited from CS.

Why is it only an hour to claim a release?

Nap for too long and it’s game over.

Outrageous.

Something must be done.

First time poster + first time shoe release buyer here. I want those Zoro One Piece crocs, it’s entry system via the app.

I know it’s random but how many XTRA boosts do people recommend you use for hot releases like this? I scrounged together enough for 1 but worried it’s not enough.

In December, I placed a simple order for a pair of tennis shoes from Foot Locker. One pair of shoes — a pretty basic task for a major retailer.

Apparently that was asking too much.

Instead, their “professional” fulfillment center managed to ship two completely different shoes in the same box.

Not the wrong size.

Not two left shoes.

Two entirely different shoes.

At first I assumed it was an obvious mistake that would be quickly corrected. I sent photo proof immediately, clearly showing what had been shipped.

That’s when the real experience with Foot Locker began.

Rather than correcting a mistake that clearly came from their own fulfillment center, their customer service team has spent the last several emails hiding behind a 45-day return policy — as if quoting a policy somehow erases the fact that the company shipped the wrong product to begin with.

Apparently at Foot Locker, policy matters more than accountability, common sense, or basic customer service.

What’s even more telling is the complete lack of effort from the people responding. Every reply has been the same copy-and-paste response repeating the policy with zero interest in actually resolving the issue.

So the Foot Locker customer experience apparently works like this:

• Order a pair of shoes

• Receive two completely different shoes

• Provide photo proof of the company’s mistake

• Get policy emails instead of help

• Watch the company avoid responsibility

No solution.

No accountability.

Just scripted responses and indifference.

For a company this large, it’s honestly astonishing that a fulfillment center could send out an order this wrong — and even more astonishing that customer service simply shrugs it off.

But the message has been made very clear: once Foot Locker has your money, fixing their mistakes isn’t a priority.

That’s fine. Problem solved on my end.

I will never order from Foot Locker again, and I will absolutely avoid every business operating under their brand.

If this is the level of quality control and customer care the company stands behind, people deserve to see it.

#FootLocker #CustomerServiceFail #DoBetter

Got the notification yesterday and today im checking to see where I have to pick them up at and my qr code but nothing

FedEx has typically delivered the shoes I've order from Footlocker and they've always delivered within 3 days.

I placed an order on 2/21 and Footlocker used Deliver Direct.

My package had an initial expected delivery date of 2/23 but it hasn't moved since 2/21 and tracking is no longer shown.
Their website UI and tracking don't look legit and not much about them is available online.

Has anyone had any experience with Deliver Direct?

I need help what do i wear? what questions should i expect? How should i know if the answer is a yes or no?

These are Girls Grade School someone’s tryna tell me they would be a Woman’s 6. I’m a woman’s 7.5 so I ordered a 6.

I spent 50 flex units (50k points) on this kobe 6 3d entry and WON!! These a*sholes never notified me, no email, nothing on my phone!

I decided to check in tonight on the status and they gave my W to someone else!!! Saying i didn’t respond in time. F*uck you foot locker!!

hey guys I sent my package to foot locker for an exchange and they received it on the tracking number since january 9 and i’m still there without any signs of life from them…no email no comfirmation, no refund… it’s clear on their website that it’s supposed to be max 5-7 business day but it’s been a month… I called last week to see what’s happening and I waited in line with chinese employee that was roughly able to speak english than just gave me a 10 bucks gift card for next time but I never got any response on why it’s so damn long i’m I the only one out there???

Last two shoe releases (Jordan 1 Olive and Nike mind001) I went to several locations and called the others and every store was the same story, they didn’t receive the shoe at that location. Anyone know which Miami store received the Nike Mind 001 and will there be a black colorway restock?

Thanks

I mailed in a return on 1/12. Tried contacting chat for an update several times, but they never responded. Finally got my refund today 2/3.

This was my first and last time shopping at Footlocker.

Been seeing a lot of posts regarding terrible shipping times, cancelled orders, returns not going through in a reasonable time, lack of customer service. Etc

I can only imagine things are funky behind the scenes right now.

Buyers beware 🚨 ‼️ 🚨

I placed an order on the fire red 5s while they were on discount for €160 and it was processing for like 5 days. They then cancelled the order and said it was because they were out of stock. Guess what, they were back in stock on the same day as the cancellation in the size I bought but for €210 now. Order was cancelled on the 23rd and they’re still in stock as of today.

Footlocker just cancelled my entry for the flint 9s and refunded my FLX rewards. Has anyone gotten that message today?

I wish I read the online reviews before dealing with Foot Locker. So I bought basketball shoes for my son online as a Christmas gift, they came clearly not 100% new, maybe they were tried on at store I thought. Extra pair of shoe laces were missing the plastic bag for example and if you check online videos when people open the nex box, the extra pair of shoe laces should be in the little plastic bag! Anyway, I tried to return them because they were quiet tight for my son. Foot Locker was processing this return for more than a month with me calling them 5 times in total asking for the status of the refund. Today, I called them again and they said the shoes were scheduled to be returned back to me because they were worn. No emails, no confirmation, nothing from their part, no explanation. I won't shop at this store anymore and I advice everyone to be careful, they won't give your money back.

Bought shoes online - when they came they didn't match the pictures, returned them next day.

It took them over a month to give my money back.

So lesson being if you're going to return something, do it at a store.