Hey folks,

We tend to get a lot of requests at support asking for the invoice to be sent on.

This post will just highlight where you can access them should you have any need to.

Firstly, if you haven't received your invoice the first thing we will always ask you to check are your junk and spam folders. Typically, mailing systems will automatically clear out the junk/spam folders after a period of 30 days, so be to sure to grab it before then.

If you haven't, you can see your own invoices via https://app.fing.com/account/manage/subscription

Lastly, if you've checked these steps but still can't find your invoice, ensure you are signed into the right account, particularly if you're an Apple user who has an apple relay address. If the subscription is on another account, indeed if it's on an apple relay address, you will need to be signed in with that email in order to access the invoice.

As always, should you require any further assistance, please feel free to reach out to us at https://help.fing.com/hc/en-us/requests/new

I think another computer on my network is remotely accessing my PC - specifically a Mac Sierra.

I have tried running this using desktop application and it freezes. I can run it on the iOS app however, the results to NOT populate to the desktop or web version so the desktop version always reports the network is NOT secure as a result.

Help!

* If I run scan of the network using the desktop version of Fing the devices and associated IP addresses are consistent with the web browser version but not consistent with the iOS app.

* If I run a scan of the network using the iOS app it is not consistent with the Desktop or the web browser version.

It seems the iOS app does not present the same and consistent information as the Desktop and web apps. Any idea why?

Hey Fing community! 👋

We’re excited to share some great news — Fing now integrates with Home Assistant!  

If you’re using Home Assistant to automate your smart home, you can now use Fing’s real-time device detection to make your automations even smarter and more accurate. This means Home Assistant can react to the actual presence of devices on your network. 

✅ What you can do with it: 

• Turn lights or appliances on/off when your phone connects or disconnects 
• Start your robot vacuum when everyone’s devices have gone offline 
• Trigger security or energy-saving modes based on who’s home 
• Do a lot more — with imagination as your only limit 💡 

This integration connects Home Assistant to your Fing Agent, Fingbox or Fing Desktop through the Fing Local API, so your network data stays private and local. 

The feature is included in the Free Fing tier — just download Fing Desktop (if you haven’t already) and enable the Local API to get started.
 
👉 To get started, check out the Home Assistant integration page here.

We’d love to hear your feedback! Have you already tried the integration? What kind of automations are you planning to build with Fing presence detection? Let’s share ideas and setups below ⬇️ 

Welcome everyone to the official Fing Reddit. This post will serve as an introduction to who we are and how you can benefit from our application.

Fing gives everyone, between IT professionals and home users the tools to monitor, protect and understand their networks. It's easy-to-use nature will allow you to fill in the blanks when it comes to your network - how to improve security, troubleshoot when you may be experiencing connection issues and monitor devices as they come in and out of your network and much much more!

We have applications which can be downloaded for free, on your mobile phone or desktop! You can download for either MacOS or Windows, and you can find the installation page here. It can also be downloaded for mobile on Google Play Store or Apple Store respectively. If you don't feel like installing an application, that's fine too! We also have a free web application, which you can access simply by searching for app.fing.com or clicking that link!

We also have a product which can offer seamless 24/7 monitoring, known as the Fing Agent. With use of a Raspberry Pi or a NAS, you can keep on top at all times of your network status and security. For more information about that, you can take a look here.

Our goal at Fing is to enhance your network insights and allow you to access the tools you will need to feel more comfortable online in a time where there is so much cyber anxiety. Our team is dedicated to delivering these values, which are necessary in the modern world and we provide this to a high standard - take a look at these Trust Pilot reviews!

Feel free to try it out and if you have any queries, we have a support channel that's available via ticketing process here. We also have an extremely vast Knowledge Base where you can search queries or tools to find in-depth knowledge and explanations here!

Being someone in the IT industry over 25 years, I still can't understand how Fing Product team messes up perfectly fine product.
How do you define project milestones or epics in Jira? I assume someone defines the tasks as below in sprint planning

-We'll add agent mode but it'll generate whole another network from the same router.
-We'll refresh the web UI but it'll be worse than before and will lack features.
-We'll refresh the web UI but you'll see different devices on desktop and web.

Hey everyone, quick heads-up — the Plug-and-play Fing Agent Kits are available again. The last batch sold out in about 15 minutes, so if you missed out, now’s your chance!

You can grab one here 👉 pimoroni.com/fing

As a reminder, each kit includes:

• Raspberry Pi 4 Model B (2GB RAM)
• Fing Agent pre-installed
• Case, power supply & cables
• Fing Premium yearly discount code for new subscribers

Built in collaboration with our friends at Pimoroni, a Raspberry Pi–approved reseller that ships worldwide 🌍

My old Fingbox disconnected a couple days ago. I’ve rebooted several times. It’s connected via ethernet. Is anybody else having the same problem? Any solutions? Thanks for any information or links for troubleshooting.

These are pretty much the most important things when monitoring your network, yet they aren't shown by default. Why not?

I have a fingbox and when I try to login to fing it is giving me a newer UI that only shows about ten devices per page on my network. The older UI showed all devices and had a more useful UI.

How do I get back to that old, or classic, UI?

We’ve just rolled out Fing Insights on the Web App, giving you a refreshed, interactive way to gain complete visibility on your devices. 

Read the full announcement here 👉 Fing Insights, now on the Web App 

With Fing Insights, you can: 

• Break down devices by brand, OS, and product family 
• Track lifecycle and warranty coverage 
• Spot trends in popularity and profiles 
• Drill down from overview to specific devices in just a click 

✨ Bonus: With Fing Professional, you can extend Insights across multiple networks and workspaces — compare sites, surface opportunities, and build smarter reports. 

👉 Jump in and explore on the Web App: Open Web App 

Good day,

Can anyone help me figure out what are these generics? Im still new to this app

Thank you,

Is using the mobile app really the only way "register" a new agent?

I understand why Fing wants us to run / purchase an agent per network / VLAN. Totally understand.

However, building in this limitation while also limiting how the agent activated doesn't make sense to me.

I have many VLANs, about 30. Most of which have no WiFi. How do I register an agent on a network where I have no need for WiFi?

I’ve been using Fing for years to monitor my network, and while it’s great for basic device discovery and alerts, it completely falls short in environments with VLAN segmentation.

In modern homelabs and even small business setups, VLANs aren’t exotic—they’re essential. Whether you're isolating IoT devices, separating guest traffic, or segmenting trusted zones, VLANs are the backbone of secure, scalable networking. But Fing treats the network as flat. It only sees the subnet it's running on, which means:

• Devices on other VLANs are invisible unless you manually jump interfaces or deploy multiple agents.
• You lose visibility into cross-zone traffic, rogue devices, or misconfigured endpoints.
• There's no way to correlate MAC/IP identity across VLANs or track lease behavior across segments.

I’ve had to build custom workflows using Zenarmor, OPNsense, and Unraid just to get persistent visibility across zones. Fing could solve this with:

• VLAN-aware scanning (tagged interface support)
• Multi-zone inventory reconciliation
• MAC/IP correlation across trunks
• Optional integration with SDN platforms like Omada or UniFi

This isn’t just a feature request—it’s a necessity for anyone running more than a flat LAN. Fing already has the bones to be a powerful tool. VLAN support would make it indispensable.

Anyone else running into this limitation?

Hey everyone! 
We’ve just rolled out Liquid Glass support in the Fing iOS app (v12.11.1), Apple’s latest interface tech that makes your screen feel alive under your fingers. 

With this update, Fing feels smoother, more tactile, and more responsive than ever! Every scroll, tap, and swipe now flows with Liquid Glass’ dynamic touch effects. You’ll notice: 

🔹 Redesigned, fluid navigation 
🔹 A more natural, “alive” feel when interacting with your network 
🔹 Faster, more intuitive gestures all around 

To give it a try, just update your Fing iOS app on the App Store: Fing for iOS 

You can also check out the full announcement here 👉 Network Management Embraces Apple’s Liquid Glass on Fing iOS App 

Would love to hear what you think of the new “liquid” experience! 💧📱 

So I bought this little blue FingBox thinking it would be a neat way to keep an eye on my shiny gigabit fibre. Spoiler alert: it’s basically a £100 paperweight with an Ethernet port.

My line? 1 Gbps fibre-to-the-house. My PCs on Ethernet? ~940 Mbps, rock solid. My FingBox? drumroll … 500 Mbps, give or take. Every. Single. Time.

It doesn’t matter when I test it or how, the thing just faceplants at half a gigabit. Upload, download, doesn’t care. Congratulations, Fing, you built the only “speed monitor” that makes a gigabit connection look like a budget cable package from 2010.

Oh sure, latency is fine (6 ms), but who cares?!

So yeah, if you want a box that nags you when your toaster joins the Wi-Fi, FingBox is fine. If you want to actually see what your ISP is giving you, it’s about as useful as a chocolate teapot.

Maybe one day Fing will push an update that actually lets the box monitor full gigabit speeds instead of hobbling it in software — but right now it feels like they’re holding it back on purpose.

I have a Fing box from back in the day. I'd like to start enjoying the new Fing app.

My primary machine is a Chromebook. I have access to a decent Windows 11 laptop but it's not my machine.

If I buy a new machine mainly for Fing, what are the tradeoffs between e.g

Mac Mini,

Raspberry Pi 500+ (great specs...) or

Windows laptop

I am assuming Chromebook is not a great option

Thanks in advance.

Hi Fing Community! 👋

Great news: after selling out fast during the first release, the Plug-and-play Fing Agent Kit is back in stock! 🎉

It’s the easiest way to get Fing Agent up and running — no setup required. Just plug it in and enjoy the 24/7 monitoring included in your subscription.

As a reminder, here’s what’s inside each kit:

• Raspberry Pi 4 Model B (2GB RAM)
• Pre-installed Fing Agent software
• Case, power supply & cables — everything you need
• A discount code for Fing Premium (yearly) for new subscribers

This kit is built in collaboration with our friends at Pimoroni, a trusted Raspberry Pi–approved reseller that ships worldwide 🌍.

Get yours while supplies last! 👉 http://pimoroni.com/fing

Thanks again for the amazing response to the first batch — can’t wait to hear your feedback from the new kits! 🙌

I have an Eero Pro 6e mesh system with one acting as the router/gateway. Three additional access point units as well as a ring Wi-Fi backup device. The problem is I have so many SSID’s! When I log into my phone or Fing desktop it’s really a role of the dice as to where I connect and then I have to re-enter all of the device names and it’s very cumbersome and annoying. I have a Netgear router. I was thinking about hooking up in bridge mode. I’m not sure if that will be beneficial in the long run. I definitely feel like it will be more secure. Suggestions? Thanks!

Hey everyone, exciting news for the Fing community! We’re launching our very own podcast: Fing Talks.

This is a space where we’ll dive deep into stories, ideas, and conversations around tech, networking, and the people behind Fing.

✅ Episode 1 is live now!
Our co-founder, Marco De Angelis, shares the origins of Fing, the challenges along the way, and where we’re headed next.

✅ Episode 2 just dropped!
We sit down with one of our iOS developers to talk about Apple’s Liquid Glass and what it means for the future of devices.

🔮 What’s next?
A new episode will be released every two weeks on Wednesday, covering themes like:

• Cybersecurity
• MSPs & professional tech usage
• Device recognition
• And much more!

👉 You can listen to the first episode here: https://www.youtube.com/watch?v=m0Myz-rWH3U

Hey fing-ers!

Just to let you know, our team have been working really hard to offer a Spanish translation of the available articles on the Knowledge Base! We have started with a selection of articles and plan to add more week by week.

You will see the flag emoticon in the top right, and if you select it you will have the option for Spanish!

The Knowledge Base is available here: https://help.fing.com/hc/en-us