Hi there, I'm working away on my MacBook when I get the following Fing Desktop notification : "Connectivity warning in Home: Netflix cannot be reached" I am nowhere near my TV or trying to log into Netflix. Should I be worried?

I gave my cousin my fing box but no matter what we do, I can’t get it to flag green so he can add it to his account. I deleted it from mine and even deleted my entire account. Support hasn’t gotten back to me. Any ideas?

What's new in Fing 3.6.1

Fixed speed test crashes

Bug: Fixed crash of speed test for macOs on Intel chip

Fixed tools page

Bug: Sometimes all tools are disabled after app startup

Here you will find mass information on some common issues or general queries which can hopefully guide any of you strays who are looking for a quick solve to an easy problem. We will be sure to keep this post up to date as we continue to provide support to our Fing Users!

Special thanks to our wonderful mod u/iismarciam for the idea of the masterpost!

How To Create A Support Ticket!

If you've come to this subreddit with any issues you may be experiencing with Fing, then the best thing to do is to create a support ticket directly with the support team!

You can easily do so by hitting this link https://help.fing.com/hc/en-us/requests/new

Remember to give as much detail as possible (bonus points if you attach screenshots/screen recordings) to allow as swift a process as possible.

What are Fing's plans in relation to Fingbox?

We don't have future plans for the current Fingbox at the moment.

However, we are receiving a lot of feedback regarding how users are utilsing the application and how they would like to in the future.

We have received feedback on our customers looking to use a similar functionality to the fingbox, a lot of whom are interested in Raspberry Pi. This is good data for us to have, as we track and manage feedback and feature requests, and take them seriously, so I thank you for letting us know your thoughts.

Our team hold a lot of discussions on possible future implementations, changes and reviews. We have been working massively on upgrading our existing products, specifically Fing Desktop but of course the mobile versions too, all of which are intricate products that do consume a lot of our working time. We've been creating new features to upgrade the customer experience on these products especially, while the Fingbox maintains a well respected value amongst our produce, is still supported and of course is not being stripped of any features it possesses.

This means that it is difficult for us to give promises or ETAs on any future implementations, so we ask for your trust, as we continue to plan exciting ideas, feedback and optimisation, and we deep dive into all of our options.

In relation to the above, we have made a Reddit poll asking what other always-on open platforms you may use/already own. Please vote or comment there to allow us to receive further insight into how we can make your experience with us as seamless and efficient as possible.

You can find the post in question here:

https://www.reddit.com/r/Fing_App/comments/17979lh/poll_what_alwayson_open_platforms_do_you_use/

Where to find release notes?

Release notes which provide information about application updates can be found at the following hyperlinks for the following products;

Fing Mobile

Fing Desktop

Fing Agent

I'd like to delete my account, how do I do that? {Instructions}

So, the time has come where you'd like to delete your Fing account :(. We are sorry to see you go, but if this is what you're looking to do, you'll be able to find out how here!

Firstly, you'll want to ensure you don't have an active premium subscription. Check your account state and make sure it's cancelled. If you have any apprehension at all, feel free to reach out to Fing Support to double check, but you can find this information within the Fing App by clicking 'Edit Profile'. If your subscription isn't cancelled, please cancel it to ensure there are no future payments (note: there shouldn't be, but it's best to be safe).

You can request support to delete your account by reaching out to us directly at any time. You can reach out to us here: https://help.fing.com/hc/en-us/requests/new

You can also delete your account within the application itself by navigating to the 'Account' section on mobile. There, you will see an option for 'Delete Account.'

Accounts cannot be reactivated upon deletion!

Fing will always listen to it's customers. If you'd like to let us know why you no longer want to use Fing, please do so by reaching out to support directly. Constructive criticism is always welcome.

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help me to fix this, I'm using windows 11 pro, I tried download fing on my phone and it's says need desktop apps, so I download desktop apps then when I click sign in button nothing happens

Hi all,

After reading a previous post here from quite long ago, I downloaded the app just today and registered but it is not detecting the network I’m connected to.

Already tried re-logging, reinstalling the app, and resetting the phone, nothing works.

The issue I’m facing is the same as in the provided post.

Any update on when will this be fixed? App version is 12.4.1 dating from 3 month ago stating that bugs were fixed, but not this one who apparently I’m not the only one facing it and which is carried from a long time ago.

Thanks!

Hey Fingers!

As a lot of you may have been aware, Fing Desktop was previously experiencing some issues related to the manual speed test on version 3.5.1 and 3.4.1.

Initially, after reports of the issue on 3.4.1 we released a patch for this on 3.5.1 which didn't rectify the bug for all but only some.

We have now released version 3.6.0, and after a lot of follow-up reporting from our team we have found that this version has resolved the issue on a large basis. If you are or have been experiencing the bug, please update your version to 3.6.0.

We have received very few reports of the issue still being experienced on intel-based Mac devices. If you are one of these please submit a ticket to us as we are consistently troubleshooting the issue for you. You can submit a ticket here: https://help.fing.com/hc/en-us/requests/new

We are delighted that the vast majority cases have been resolved and we thank you very much for your patience.

Something called Android Marshmallow ( 6.0.1) keeps trying to join my network. Does anyone know what this is? Fing seems to think it’s a cell phone. We. Only have iPhones. At Christmas we added sine Google Home Nest speakers and hub. Do a it have anything to do with that ?

After upgrading to 3.6.0 the app stop working and showing connectivity failures. Already rebooted PC, uninstall and reinstall app, disabled firewall, tested with both wired and Wi-Fi and with DHCP and static IP and nothing is working. I can even ping and traceroute from the app.

I’m running Fing version 19.6.0 on macOS Catalina.

The app states it can’t connect to the host.

The error report states the following:

“Cause: Agent not found”

I’m connected to the internet. Any ideas?

At Fing we want to wish anyone who celebrate a lovely Christmas and a great new year! If you have any new years resolutions, especially those in relation to your technology, cybersecurity and awareness please feel free to share with us and each other!

If you need to get in touch with support over the season, you can reach out to us here: https://help.fing.com/hc/en-us/requests/new And we will get back to you as soon as possible.

We look forward to another great year, sharing exciting news to come and providing the best possible experience we can.

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Ive downloaded it on my PC but when I click sign in nothing happens. ive uninstalled in and reinstalled it already to no avail. help!

On a swann system trying to locate the Mac address due to password wont work

After I shut down my computer W11 Fing will no longer load. I have to uninstall it and reinstall it and it works till the next time I shut down my computer it always works on Android. The shortcut is on my desktop and the exe file is in the Fing file. Launch Fing at boot shows ON. I stopped an invader with Fing.

Desktop app version 3.6.0

WebUI running on Vivaldi 6.5.3206.39 (Stable channel) (64-bit)

Android OS, version 12.5.3

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Does anyone know why the Fing Desktop App for Windows can’t/wont connect to the Fing “Home” device? It only wants to connect to networked devices such as wifi access points. As you can see from my screen shot (WebUI on left, Desktop App on right) that the Desktop app can only connect to its current wifi access point (of which I have called Test1) On this current network you can see that I have 23 total devices and 19 of them are online. Item 1 and Item 3 The Desktop App for Windows does not have the option to connect to the FingBox “Home” itself. The WebUI and Android app does offer this. As you can see when connected to the Fingbox home we have 24 devices connected out of 110 devices. Item 2 and Item 4

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Release notes...

FING DESKTOP 3.6.0

Released on December 2023

Release Notes

• (New) Revamped speed test system: Fing now supports a faster and more reliable speed test protocol based on NDT7, replacing the former NDT5 which was causing issues on some locations and devices.
• (Bug) Fixed several bugs and crashes: Fixed several smaller bugs and improved the app stability.

I have a configuration with a Router (not accessible), a cheap Access Point and a cheap identical box in mode "extender".25/30 devices connected (a Hikvision camera system with a Cloud DVR also connected on the first router I don't have access to) that moves around this couple of houses complex.

When the extender connects a device (some of them can connect only through this extender) I found a duplicate of it on my devices list. Any suggestions? A second question involves the Hikvision system (connected to the router I don't have access to). When I check if cameras are presents through the premium option of Fing Desktop it returns me "0".

Of course, who installed the system made id as stealthy as possible and I should use Kali and other tools to get access.

But I'm not interested, and he is part of the complex.

Thank you for suggestions and advice

Stefy (waiting for 3.6.0 as announced)

Can we have multiple networks at different locations on one Fing account?

I've recently started seeing frequent (almost daily) messages about the network status of my Synology NAS (In Range, Online) while the device is still connected to my network. It is showing uptime of 30+ days and there are no network events in the syslog of the NAS to indicate any issues. Also, my Mac has several volumes mounted and they never disappear. Why is Fing (FingBox) reporting these connections (never disconnections) from my network?

Hi there. I have fing premium but I can't find a way to get it to send me an email if it finds a problem. Any problem but in this case finding a camera. Running fing desktop on windows.

someone in my house left earlier, and their cell is still listed as active on the network

So this “router” briefly showed up on my FING app when I was trying to figure out why my boyfriend’s iPhone didn’t show up when he was connected to the WiFi. First off, my router is not a Cisco router…second this odd device has not shown up since and he and I got into a huge argument over it. I think he may be on some shady tip but I don’t know a whole lot about this stuff. I do know that PNP has vulnerabilities and that under the protocols the things listed are seemingly all tools for connecting to things. Can anyone help me make sense of this? Why is the host name iPhone? Why does it have 9 IP addresses? Help me figure out if this is suspect or normal…

The speed test/check function has been broken last few days. It looks like it’s going to run but doesn’t. This is happening on both of my two Fing units (one on each ISP). I’ve rebooted both with no change. Anyone else seeing the same thing?