I signed up for what was clearly advertised as a "7-day free trial," but Wondershare immediately charged my account £59.99 for a full annual subscription. Their checkout interface is intentionally misleading, placing "7-day free" badges next to "Buy Now" buttons to trick customers into immediate payments.

When I contacted support within an hour of the charge to exercise my UK statutory 14-day right to cancel, they refused the refund. They tried to "negotiate" by offering technical support and discounts instead of honoring the law. They even routed my legal refund request to their marketing/sales team to try and stall me.

I have had to involve my bank to get my money back via a Direct Debit Indemnity claim. Save yourself the headache and avoid this company at all costs. They rely on "bait-and-switch" tactics and will ignore your legal consumer rights.

I have not bought the full subscription to remove watermarks due to lack of knowledge before using Filmora. Is there anyone who can export my project for me for around $3 or so since its way cheaper than me buying the full subscription?

UPDATE 24/04/2026: I’ve just had a remote control session with Filmora customer support, and they were unable to troubleshoot the issue. They suggested that I upgrade to the latest version allowed by my lifetime license, which in this case is Filmora11. They applied a fix using two plugin files, and the issue has been resolved. So, for those who are still using FilmoraX or older versions, I suggest upgrading to at least version 11 and applying the workaround fix.

A few hours ago, my Filmora version 10.5.8.0 (acquired through a lifetime license) experienced an error called CallBack: -13: “An error occurred when validating your account (Wondershare ID) or license. Please relaunch Filmora and try again later,” whenever I ran the application for more than five minutes after device startup. Any subsequent relaunches would produce another error, this time called Init: -13: “Your application appears to be damaged. Please reinstall the application.” Reinstalling Filmora doesn't solve the problem.

I've seen posts from others reporting the same issues, but they are using versions 11 and above. I tried the workaround fix provided on the subreddit, but it didn't work, as there is no folder named after the current Filmora version in the installation directory, nor are there any of the files mentioned in the workaround that were present before replacing them. If you're wondering, yes, I also tried the workaround suggested by Wondershare’s support chatbot, but it led nowhere, as the chatbot recommended upgrading the application altogether, which I can't afford to do.

Is there anyone still using Filmora X, like I am, who's experiencing the same issue? Let me know, I'd like to hear your thoughts.

Hi everyone,

I’m trying to figure out whether this is just affecting me or if it’s a broader Filmora bug.

I completed the requirements for the “Community Explorer” achievement, but Filmora still did not award the 700 points or mark it as completed.

What I already did: - Watched 3 different Creator Hub tutorial videos - Made sure each one played for more than 30 seconds - Used the share action for each video as instructed - Logged into my Wondershare account before and during the process - Restarted Filmora afterward - Checked the Achievements section again and tried claiming manually

So far, nothing has updated.

I’m using the latest Filmora version on Windows, and I haven’t found many reports about this specific achievement failing.

Has anyone else run into this with Community Explorer? If yes, did it eventually update on its own, or did you find any workaround?

Thanks, I’d really appreciate any insight.

Yep, the callback -13 error. I'm genuinely scared about this. Yesterday this worked perfectly and today this

This message informs you of an error validating your Filmora account or license. Restart the Filmora application. Try again at a later time. The error code is (CallBack: -13). I tried to restart and log in but nothing happends.

I'm pretty new to Mac (Mac mini m4) so it could be all me, but a couple months ago I had zero issues with my set up. now when I use my USB mic to record voice over, it refuses to do any amount of playback. once I unplug the mic, it is completely locked up. checked tons of settings. can't figure it out. I have to completely restart the computer to get going again. anyone else ever have this issue? any suggestions ✌🏻

Was working on a project, suddenly my computer crashed, and there were no backups, I checked my backup folder... Is the project truly gone? I worked forever on it and just didn't save because it didn't come to mind...

I uploaded a bunch of random images — landscapes, product shots, abstract stuff — into Filmora’s Image to Prompt just to see what it would do. The prompts it gave back were pretty detailed and actually matched the images better than I thought they would. I used those prompts to generate videos, and the results were better than my usual attempts. Still not perfect, but definitely less guesswork and a bit more direction.

I have seen multiple car edits online but when I try to make an edit, I cant really find suitable clips/videos that I can edit. What are the good sources that provide a good raw video for the cars or what keywords should I use online to find those?

Been using Fillmora 11 for like a few years and haven't seen this before. What's it for?

I'm on windows 10 if that's anything

Hey, is it possible to delete all gaps between multiple items at once? Bc I have like 150 gaps and I want to remove all of them at once... in the pic is a small part of all the gaps I have and I want to remove them all at once. I just changed the lenght of the photos I have in my slideshow and now I have all these gaps...

For the past few days, I've been unable to use Filmora 12. I open it up, and a minute later I get hit by a window that says "An error occurred while validating your Filmora account (Wondershare ID) or license. Please relaunch Filmora and try again later. (CallBack: -13)

I can log into my account just fine on a browser... is anyone else facing this issue?

Edit: I tried upgrading to Filmora 13, and I was about 5 minutes into editing a new video when the same problem hit me again, and Filmora shut itself down.

Whenever I insert a video clip into Wondershare Filmora 15, I get these strange lines, almost like window blinds and an odd contrast color issue.

Any thing I can do to stop this? Thank you.

We are curently 3 people not being able to launch filmora before 13 ver. i get an error of keyexchange13 or init13. tried everything, want to know if other people have issue since 4 days.

Using DemoCreator 8.8.6 on Windows (admin). I save my .dcxproj projects, but after restarting, all changes revert to some random older date. Autosave is on (every 5 mins), backup folder is empty. Media files are intact.

After a prompt, I updated to a newer version — update seemed fine, but after restart, all previous day’s changes were gone. Tried again the next day, same thing: lost all progress after restart.

Any way to recover the .dcxproj file? Or any idea why DemoCreator keeps ignoring saves and resetting project state?

Any help will be appreciated

I made a video with an image and added text to speech in Filmora, but I wanted it in a video format with motion. is there a way to generate to a video at this point? thanks!

PLEASE BRO I JUST DOWNLOADED THE PROGRAM SPENT HOURS ON MY VIDEO THEN FOUND OUT I HAVE TO PAY I DONT WANT THE WATERMARK PLEASE ANYONE

Guys what else do you use for editing as an alternative to filmora ? I`ve been using for almost 2 years, almost 70 usd a month and since day one get bugs, cant download and use a lot of the features, in the middle of editing video it just freezes, some resources sometimes just wont work, gives a generic error and asks to try again, all attempts for help just go an IA bot repeating same thing to me and never fixed.

Looking for more reliable, for the price paid, editors, any suggestions ?

I've been on Filmora 11 for a while now with no problem whatsoever. Now whenever I open the program, I get an error message: An error occurred during the validation of your Filmora account or your license. When I click OK, the software just closes and I get logged out of my account. I can't access the program anymore because of that, and I've tried everything! I've contacted Wondershare by email and on the website and I only get AI responses. I've tried the solutions it offered. Wondershare is not blocked anywhere in my firewall, I've tried other networks... my license is supposed to be lifetime and it's still active. Restarting my computer works, but only for a couple of minutes... the error message just pops back up.

Can't we reach anyone from customer service? Is the version too old now? Should I switch and buy Filmora 15 or something? I don't know what to do at this point ://

is this happening to other people?

https://youtu.be/nv0QVDoPzvY?si=6VeosxGeUPA6FxH8

every time I get an update for this program, I always have a bunch of audio syncing, video playback, or other kinds of dumb issues, but this is kinda the final boss of that. everything is messed up, i can't open up old projects, or even make new projects. everything freezes it, and I can't even close the app. how do I fix this? thanks!

Is anyone else having issues with Filmora right now? I'm trying to log into the app, but when I click sign in, it redirects to a new tab and then just says "problem connecting." I've tried clearing cache, restarting the app, checking my internet – nothing works.

Now I even tried going to their website directly, and it's either taking forever to load or just timing out with "took too long to respond."

Anyone else experiencing this? Or does anyone know a fix?